The service is appauling. The staff stand behind the bar talking to the regulars and ignore you. They poor you half a drink and then go off to answer the phone. You don't get a full measure. The food was tasteless and to be honest disgusting. Expensive and not worth a visit.

I like this hotel, I've been before a few years ago. Typical old hotel with loads of very squeaky floorboards. Only three star but good food and decent rooms. Plenty of stairs to climb, there is a lift but you have to walk through the dining room to access it. The rooms that overlook the town have a noise problem... More

Just back home to Torquay after a great break 2 nights DBB and 3rd night free with breakfast A really lovely old hotel traditional but not "stuffy" good food, rooms and staff Central location to the Grand Pier,sea-front and the town all in walking distance Added extra is free-parking!

Spent three nights here early May - weather could have been better but the hotel could not hae been better. BB & D - food excellent. Will be sure to reccomend. Staff very friendly and helpful.

Booked in for a one night stay, no porter to help us in with our luggage, we had a disabled person with us and it was very difficult to manage her and bring all the luggage in (they were staying for the week), three females talking on reception, early on one of the females said she would help but when... More

Stayed here with family for a Saturday night out . Rooms were clean and plenty big enough for the 3 of us . Staff friendly and helpful and the breakfast was fine too. Probably one of the better hotels in WSM .

I recently visited the tranquility salon for a multi vitamin facial. The therapist was extremely professional and was very knowledgeable about the products being used and the intended effects. I was therefore extremely surprised to see such a negative and quite frankly spiteful review from a Swindon resident. Having used a number of therapists I would highly rate the therapist... More

It's an AA 3 star hotel, but I expected the heating to be on at the beginning of April, the substitute convector heater not to fall over due to wonky feet, the curtains to fit, particularly as there was a floodlight outside our window,, two towels per person and large enough to use - and as for the mattress! I... More

After booking us into the wrong room we finally got settled and decided to use the hotel carvery, which was nice. after dinner we used the hotel bar, again this was nice. About 11pm we decided to go to bed. This is where the problems started. The bar next door (Unwined) was very loud and went on til 1am, which... More