I stayed at this hotel and it was fantastic. The Lobby is beautiful! The Bar at this hotel is full service and is located off the lobby and has a large seating area and great service. The restaurant was very good and the service in there was fantastic. The hotel was very clean and the room had a great view... More

Very pleasant hotel. Some of the staff were very good - the rest were excellent. The dining room we were in as part of a tour group was really magnificent, with chandelier and beautiful plasterwork. I think that the food was tailored to the group and a great job they did of it too. Nice potatoes every evening (it was... More

Stayed at this hotel as part of a tour group in September 2012. Hotel was in a great location with many restaurants and shops within walking distance of the hotel. Also centrally located to Florence, Lucca, and Cirque Terra. Lobby was "Old World Charm" - rooms and baths were large but dated - beds were too soft and the pillows... More

The hotel was very clean, great attentive staff, excellent meals with experience waiter, cozy bar for evening enjoyment (piano entertainment on week end). Shopping, restaurants and coffee in walking distance. Close to Pisa airport and a great starting point for all of Tuscany! Would stay again.

We went as part of a group tour to the Tuscany region. Very nice hotel with lots of charm and great views from our room. We could hear people in the streets, but found it charming. The food was fantastic and the waitstaff made us feel right at home. Mariano was exceptional-knowledgeable and attentive. I only wish I got the... More

We stayed as part of a group tour and the right in the center of town and close to the highway. The service and staff were outstanding. We ate many meals and the hotel and enjoyed them all. Would go back anytime!

Spent seven nights at this hotel. We had most of our meals there also. The food was excellent and served by the best waittors. The hotel was very clean and our BR was a nice size. The staff was friendly and helpful. It is conveniently located in the city, need anything, just a few minutes away. Many people have been... More

We stayed at the Grand Hotel as part of a group. All of the chairs in the lobby needed upgrading. All of the seat pans sagged badly. I understand the look they are seeking, but I do believe you can achieve the same look by replacing the seat foam and recovering. The chairs in the dining room were so fragile,... More

We spent one week with my family at the Grand Hotel Plaza and enjoyed it very much. Our children as well, they felt like at home. The staff couldn't be better and the experience positive, from any point of view. Really satisfied.