Badly run hotel, with young, inexperienced and clueless staff receiving little supervision. The food is terrible, mainly because of the hotel's inability to keep it warm. Maintenance of the hotel is poor. Disco in the basement but noisy throughout the night all over the hotel. More

If I won the lottery I would buy this hotel because it has huge potential. Food excellent, rooms clean, free shuttle to main ski lifts.But who is actually running this place? Seamless it ain't. A farago of wishy washy incompetent management. A great wine cellar and very fair prices overall. It would take very little, but it would take some... More

Had really great holidays with perfect dinners! Rooms were clean however there wasn't much space for changing and there was lack of coat hooks. Really liked the blankets! Lots of TV channels (several russians). Unfortunately not many places for relaxing in sauna- people have to stand while drinking tea. Special thanks for caring Galya at reception. She did so much... More

Absolute rubbish, abusive waiter, terrible service. Hole in bathroom ceiling, lioft jammed leaving passengers stuck. Fawlty Toweres but not so funny if you['re paying good money. More

We ended up at this hotel by accident as our tour company botched our intial reservation elsewhere. Having read other reviews we were wondering what we had let ourselves in for. To put the record straight this is a very nice hotel, the staff are very friendly, rooms a good size and the food superb (but not English which was... More

OK, it isn't a four star hotel, but once you have come to terms with that it isn't that bad. We travelled with Inghams who said the hotel had been "completely renovated" but we felt it was still tatty (mini-bar cupboard door coming off hinges: this in the second week of the ski season, sockets broken etc). Rooms are small... More

We have just returned from spending Christmas at this hotel - everything was going extremely well, good food, pleasant staff although that does not include the Manageress!! She was very rude. She should be sacked with immediate effect. The snow was good, had a great time on the slopes, Christmas Eve was a lovely day. In the evening the dining... More

We have stayed in 2 * hotels that offer better service, food and a better standard of room than this, and it is supposed to be 4*. We had 3 days with no hot water, showering under a trickling luke warm tap after a full day on the slopes it is no joke. It was reported the first evening and... More

We stayed for a week at the Grand in late February - this was our second choice as the Du Col was sold out! This was also a very expensive second option and hugely disappointing. Our first impression was generally good, the reception and communual areas were clean and well decorated. Our room wasn't ready when we arrived so we... More