Nice hotel but I found it overrated and expensive for what it is. Rooms are pretty basic - make sure you ask for a double bed and reconfirm at the reception at checkin. The rooms need to be redone especially in the older wing. Service is average.
The dinner is good with nice food
Spa is expensive for treatments but...
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We checked in after cycling over 100 miles from the south. It was pretentious in the best French way so we weren't expecting an earthy experience. But the price and the formality weren't matched by the service or the rooms. The spa was weird...and we are spa junkies. The restaurant was awesome. Yes we'd go back because it's the only...
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Thank you for posting your comments on Trip Advisor. We are very happy that you stayed with us on your last July trip and even more that you enjoyed your dining experience. I'm a bit disapointed that you didn't express your feelings during your stay, therefore we would have been able to adjust to your needs. Regarding the prices they...
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A nice enough place, but hardly four stars. The place was a bit tacky and old. Nothing really to complain about but also nothing to justify the cost.
Also, given it is 2011, it is probably time to provide wifi free in the rooms rather than charging a fee -given most hostels manage to do this, I am sure this...
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Thank you for posting your comments on Trip Advisor. We are sorry that the decoration did not meet your criteria, but as you know taste are subjective. We are really surprised that you felt the place looked old since we just finished an 18 months renovation plan. Besides the goal of the hotel isn’t to be a design hotel which...
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1) we did have a wonderful suite.
2) the spa area was great: one of the most beautiful sauna we have been to, direct access to the garden, nice swimmingpool.
CCL: we didn't try their overpriced restaurant but we ate at the restaurant "L'ami Fritz" just at the corner and we had a wonderful dinner. We definitely recommand "L'ami Fritz"
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Thank you for staying with us and for giving us your feedback about your stay. We are very happy that you enjoyed your experience at the Hostellerie des Châteaux & Spa. Even so I’m a bit frustrated that you judged the quality of our Restaurant without even trying it. Yet we hope to welcome you again next time with some...
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The hotel is in a very nice location in Alsace. However, even though, at a first glance it looks very fancy, the reality, especially as far as the rooms are concerned, is different. Rooms are quite average and some of them pretty old.
The SPA area is quite nice.
The restaurant is also good.
Overall, it is way too expensive...
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Thank you for staying with us and for giving us your feedback about your stay. We are very happy you enjoyed the spa area and your dining experience. Regarding the rooms, as you mentioned some of our entry-level room have two separated bed, which is something requested by some of our guest. All our rooms were recently renovated so I’m...
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the hotel is clean but lacks a little charm and is a little disjointed having been enlarged over the years
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This hotel had a lot of things to make it a great place to stay but we got the impression that the staff in different departments seemed to be angry with each other.
Overall there are two distinct styles within the hotel, some very modern and some very traditional. The transitions were a bit clumsy and weird. The terrace where...
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Thank you for taking the time to give us your feedback about your stay. We are sorry for the misunderstanding during the reservation but the term “double room” is sometimes confusing for French native speakers because it doesn’t specify any type of bed. This incident made us start on the wrong foot; nevertheless we were more than happy to give...
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I spend a couple days there with my collegues for our annual meeting and we had a wonderfull time, great surrounding, marvelous accomodations and incredible food and wines. This is definitely the place to be !!! Highly recomended !!!
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We had a wonderful stay in this family hotel, amazing food, great wines and very friendly staff. We will be back.
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Stayed there for 2 nights. Our only regret is that we didn't stay longer. It's an absolutely beautiful property. The staff is extraordinarily professional and as polished as the silverware. The room was very clean and nicely appointed. We had a tremendous view. The half board deal is unbelivable. We were served our best meal in Europe in the hotel...
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