I always try to read the last few reports before writing mine. I recognise some of the grumbles. Yes, there were a couple of minor mistakes made during our week’s stay. However, neither of them was critical and all were put right with generous apologies and courtesy. There is a difference in the way different cultures run their hotels. Once... More

By any standards, this is a very good hotel. Fabulous room, great location, brilliant spa area, high quality food, and yet.... there is something about the service that is not quite so spontaneous or helpful as one would expect in this quality of hotel. There was no immediate offer to help with our luggage, the reception staff would be busy... More

We have stayed in several hotels in Switzerland (including Wengen, Davos, Murren, Zermatt and St Moritz), and we liked this hotel very much even if our favourite resort is still Wengen. This hotel does have many plus points - in particular the lovely quiet location away from any main roads, and a very tastefully decorated "wellness area" comprising the swimming... More

This hotel is set in amongst trees and it has wonderful views of the mountains. the room we were given was massive! it had a jacuzzi at the foot of the bed, two toilets a sitting room and a but you up bed if needed. the verandah had beutiful views. I lay on the sunbed at night listening to the... More

Kandersteg is surely one of the most beautiful places in the world. It walls within the Junfrau World Heritage area. South west of Interlaken it is not yet as crowded or commercial as the towns on the South East (Grindenwald, Lauterbrunnen etc). This was the second year in a row that we spent summer in Kandersteg. The last year (2011)... More

After our first visit in May, 2010 I have returned twice: Christmas 2010 was nothing short of perfection. The decorations all around the hotel were so elegant and understated, ambience like that of being in someone's home for the Holidays. Toss in heavy snowfalls while swimming in the indoor pool and in the outdoor jacuzzi with cross country skiieres zooming... More

We stayed one night at the Waldhotel with our two kids and dog. The hotel is very relaxed and easy going which goes perfectly well with its surroundings. The room was a suite and was perfect for a family of four. The breakfast was excellent as was the dinner. They have great service and shuttle to any of the lifts.... More

After a long hike this is where you would like to be. Set back in the woods with mountain view . Fantastic spa and pool.

The town is nice, if not beautiful (compared to other Swiss Alpine towns) and the hotel looks the part of an alpine waldhotel. However, we were not given the suite that we reserved online and were actually lied to by the owner as to the reason (simply a case of overbooking after a later discussion with one of the staff).... More