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Ritz-Carlton, Kapalua

5.0 of 5
1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
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Ritz-Carlton, Kapalua
Ranked #1 of 2 hotels in Kapalua
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1,472 reviews from our community

Traveller rating
    862
    322
    149
    88
    51
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Families
269
 
Couples
666
 
Solo
20
 
Business
95
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Easley, SC
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 May 2013 NEW

This was a business/vacation, and the Ritz really knows how to provide great service. The seven pools was visible from my balcony as the ocean. It was a picture post card view. The food, beverages and the service was fantastic. All the employees seem to have a great time working there. I recommend renting a car to drive over the... More

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Washington DC, District of Columbia
Top Contributor
54 reviews 54 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 12 May 2013

We have been to this resort several times over the past years and we have had very good experiences in all of our stays. Before we decided to stay here the first time for our honeymoon we had our doubts since there are a lot of mixed reviews, but we decided to take our chances and we where pleasantly rewarded,... More

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See 4 more reviews by Sbconsi for Kapalua
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 12 May 2013 via mobile

Great hotel! Very friendly staff. Everything in the hotel is kept neat and clean. Great pool, several bar areas, outstanding view, good food, and a very nice beach area. The work out equipment could be updated but it is more than most hotels have.

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Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 11 May 2013

First time staying and ritz carlton, and it truly lives up to it's name. You get what you pay for, and it's worth every penny. The beach is like something out of a movie, or painting, so beautiful and clean. The hotel staff is amazing, and everyone is happy and friendly, always smiling. Our room was upgraded 'just because' which... More

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Rancho cucamonga, CA
Top Contributor
77 reviews 77 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 11 May 2013 via mobile

Wow! What amazing service! Everyone was so friendly at this resort. The service was first rate and synonymous with the Ritz name. The rooms were spacious and well kept. The property is a little away from the town but the pools were pretty. The beach is a little walk from the resort but they provide towels and chairs down near... More

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Playa del Rey, California, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2013

We stayed at the Ritz for a family vacay (with our 8 month old daughter) for a few days in April. It was so lovely, and everyone was so nice and accommodating - upon check in (we'd booked a standard ocean view room), they offered an upgrade to a 1BDRM residential suite to give us more space for our baby.... More

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Fresno, CA
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 May 2013

I arrived at the Ritz Carlton for a business meeting this week and was surprised at how tired the property is. Worn carpet, less than clean public areas, an exterior needing work - this place is nice, but it doesn't meet the Ritz Carlton standard I am used to. The staff was very good, the food was very good, and... More

Was this review helpful? Yes 1
Canada/Belize
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 May 2013

I was expecting a lot more than we got out of this Ritz property. I was a little disappointed it was a nice hotel but it wasn't what we expected.Our room was nice but we didn't get the turndown service every night. The hotel is far from sights and shopping. Had a great massage, but I prefer The Fairmont properties.

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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 May 2013 via mobile

Great property with exceptional scenery. I'd go back in a heartbeat. The PGA golf course attached to the resort was breathtaking. Surprisingly far from the airport which cost an unexpected 100 usd by cab.

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Scottsdale, Arizona
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 May 2013

What an amazing first class experience! From start to finish the entire ritz family made our wedding the best experience possible, we will continue to come back regularly for sure! Thank you Kristen and Maria for everything! Food, weather, drinks, staff, rooms, all perfect!

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See 2 more reviews by Nrbeget for Kapalua
 
 
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Additional Information about Ritz-Carlton, Kapalua

Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz-Carlton, Kapalua Hotel
Ritz Carlton Lahaina
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Ritz Carlton Kapalua
Lahaina Ritz
Lahaina Ritz-Carlton
Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761
Phone Number:
Region: United States > Hawaii > Maui > Kapalua
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Kapalua
#1 Family Hotels in Kapalua
#1 On the Beach Hotels in Kapalua
#1 Top resorts Hotels in Kapalua
#1 Romantic Hotels in Kapalua
Price range (per night): S$448 - 965
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 
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Ritz-Carlton, Kapalua
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