No one on reception several times during our stay, when needed. No porterage for my elderly Mother. Poor quality service for the Wedding Reception we were attending - very shabby collection and delivery of food/plates - due to lack of correct training? Had to help clear and lay a table for breakfast. All hot breakfast food empty for 20 minutes...
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Thank you for your constructive comments regarding your stay at the Leigh Park Hotel, I apologise if we fell short of your expectations, our reception is manned 16 hours a day and I can only assume was momentarily vacant due to a comfort break or shift change. As one of the premier wedding venues in the area we receive many...
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Just returned from a wonderful weekend stay at the Leigh Park Hotel. We stayed in the Coach House a new addition to the main house, the rooms only a few years old were spacious very clean and comfortable, modern but still retaining the period features of the hotel. Our room had a lovely view of the gardens and vineyard. This...
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Stayed overnight for a business trip. No atmosphere in the restaurant, The fire alarm was set off not once but twice around 5-5.30 am, no apologies or explanation given at check out!!! I left some clothing behind and telephoned the hotel to ask them to send on.......which they said was not a problem. Over a week later nothing has arrived...
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I apologies for your disappointing restaurant experience we get many compliments for the warmth,comfort and friendliness of our restaurant and I can only assume it was a particularly quiet night. I also apologise for the confusion over your returned clothes and am pleased they arrived back
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When we first arrived, small things irked me. No warm welcome. No porterage, so drag in our own cases. Children running up and down a fire escape that was set in front of the room window. The room was a tight fit but was a special case. Whow, relax, unwind take it easy. We were here for a family wedding,...
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I am delighted we won you over, and while it is true the hotel is an old building, Elizabeth 1st reputedly stayed, we believe we have sympathetically refurbished the hotel combining contemporary facilities with traditional charm. Many thanks for you good wishes and kind comments regarding staff,rest assured we will continue to improve and enhance our delightful property and our...
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We were staying at the Leigh Park Hotel on business but it felt more like a holiday. The staff were amazing especially the lovely chap who's wife does ceramic's (sorry never got his name). We enjoyed the food and the high standard or rooms and service. If I had one moan it would be the breakfast staff who all stood...
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Many thanks for your review and I am delighted you enjoyed your stay at Leigh Park.
It is Peter whose wife does ceremics so I will make sure he sees the review. I will also make sure the breakfast staff take heed from your comments - thank you for advising me of this.
Look forward to seeing you again in...
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We visited at the beginning of February and were staying overnight for an office work do which also took place at the hotel.
On first impressions: we liked the look of the hotel and the location, it was clear that there were extensive renovations taking place (carpet being laid, and a fresh paint smell) which we weren't told about but...
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Many thanks for your review, I apologise for the problem you encountered during your visit, which has now been fully rectified. We notified Best Western and other agents, that work to the reception area was taking place and I can only apologise if you were not made aware of this. Like other residents who were attending the party you were...
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We recently stayed at the Leigh Park and found it comfortable friendly and welcoming.
The staff were all very helpful and the restaurant excellent. We were so impressed we cancelled a dinner booking elsewhere to eat at the hotel on the second night. The conservatory restaurant has fantastic views which compliment the food.
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Many thanks for your very complimentary review - much appreciated.
We do indeed receive many compliments on the friendliness and helpfulness of the staff and we are very proud of them.
Look forward to seeing you again in the future.
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Stayed here with a colleague on business trip.we had read review and asked for a room away from the renovations and they put us in lovely rooms in the coach house.all went well until breakfast,which should have started at 7,and no one turned up til nearly 7.15.wasnt that impressed with the buffet.evening meal was lovely though and the manager was...
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Many thanks for your review. I must apologise again for the lateness of breakfast on your first morning - however I am pleased we redeemed ourselves on the second day!! Do hope you will return to Leigh Park again soon to see all the delightful refurbishment work now complete.
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Awful stay at this hotel, they are going through a massive refurbishment and decided not to mention this through the booking process or mention it on the website. everywhere stinks of paint, the temporary bar area is big enough for 6 people and the service at the bar took 20 minutes.
Tried to check out early, reception closed until 7am,...
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Many thanks for your review, I apologise for the disruption you encountered during your visit. We notified Best Western and other agents that work to the reception area was taking place and I can only apologise if you were not made aware of this.
The upside however is that the work is complete and we have a magnificent new reception...
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I often stay at this hotel and have been meaning to provide a review for a while now. The hotel is set in a wonderful grounds and has significant character and charm.
One of the main things that keeps me coming back is the constant change on the menu in the restaurant, every day there is something different on offer...
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