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Swan Hotel

1 Church St, Bradford-on-Avon BA15 1LN, England
Hotel amenities
Swan Hotel
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98 reviews from our community

    Trip type
Traveller rating
    31
    27
    16
    19
    5
Date Rating
London, United Kingdom
1 review
5 of 5 stars Reviewed 9 May 2013

I have been staying at The Swan for many years - I come every year to stay during Badminton Horse Trials. The staff are always hugely welcoming and nothing ever seems to be too much trouble for them. The hotel itself is full of character with lots of places to hide away in a comfy chair and read. As I... More

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London, United Kingdom
1 review
2 of 5 stars Reviewed 8 May 2013

The hotel is run down: huge poly-filled holes in the wall, buckets in the bar catching drips from the ceiling. A television that didn't work. Half filled complimentary shampoo and conditioners. The service was below average- no friendly happy greeting or farewell. The bill was incorrectly calculated and additions we hadn't taken were added. (they did then remove these). Breakfast... More

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Hants
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 7 May 2013

An historic town-centre private hotel so don't expect bland anonymity. Uneven floors, sash windows, and interesting layout are all part of the appeal. Room 12 was very spacious and comfortable, and secluded from passing traffic, both inside and outside the hotel. The dining room is smart, and the food is excellent. Service is 'relaxed' with just one waitress, but as... More

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Wheathampstead, United Kingdom
1 review
5 of 5 stars Reviewed 23 April 2013

Thanks to owner James and delightful staff especially Tori and Dom for making our weekend absolutely brilliant. Great rooms, brilliant bar and facilities, excellent food. We'll all come back with our better halves!

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James S, Manager at Swan Hotel, responded to this review
1 May 2013

Thank you for your comments, we are pleased you enjoyed your time with us and look forward to welcoming you back again More

Bath, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 14 April 2013

My whole family chose to come to the Swan hotel in order to celebrate my Grandmother's birthday for Sunday Roast however, for the first time ever, I feel compelled to write a review based upon how terrible the service was. I work in a restaurant myself and the first warning bells rang for me when I realised that the whole... More

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James S, Manager at Swan Hotel, responded to this review
1 May 2013

We were sorry that our service and standards did not match up to your expectations or indeed even our expectations, you were absolutely correct that an error was made in taking the bookings and the team have been re-briefed to ensure that we do manage reservations more effectively. There is no excuse for poor service and certainly the high pressure... More

Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 7 April 2013 via mobile

Being unable to get a table at Thai Barn on a Saturday night we tried The Swan instead. An excellent Thai meal surprised us coupled with fairly priced lovely wine and very good service. I would thoroughly recommend this lovely restaurant to anyone. We will be trying it with the kids for a Sunday lunch soon,

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James S, Manager at Swan Hotel, responded to this review
1 May 2013

Many thanks for your comments and we are pleased you enjoyed your experience, we aim to offer authentic Thai food alongside our traditional english offerings, glad it worked out for you and we look forward to welcoming you back again More

Warminster, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 7 April 2013

Our visit to the Swan Inn was spoilt by the service! The dining room was cosy the linen was spotless and the food was very good. The older waitress made so many mistakes it was almost funny. The service was very slow and when we informed her that is was 30 mins since we ordered dessert she went to see... More

Was this review helpful? Yes 1
James S, Manager at Swan Hotel, responded to this review
1 May 2013

Thank you for taking the time to write a review and we are pleased you liked the food, we apologise for the service you received, this is certainly not the levels of service we aim to offer and we have taken appropriate steps to ensure that this does not happen again and we thank you for your feedback. If you... More

Croydon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 5 April 2013

My wife and I were staying in self catering accommodation outside Bradford on Avon and after looking round the town for some where to eat on the first night, we settled on the Swan. It was partly "Hobson's Choice" as many other establishments seemed dark and gloomy while the Swan at least offered some daylight and a view over the... More

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See 2 more reviews by bbbm63 for Bradford-on-Avon
James S, Manager at Swan Hotel, responded to this review
1 May 2013

Thank you for your review and we are pleased you enjoyed your experience, certainly it is true that we are one of the few restaurants that is open 7 days a week for both lungh and dinner and during the summer we serve food from 12 noon until 9.00pm Thank you again for your feedback and we hope that on... More

Bath, United Kingdom
1 review
5 of 5 stars Reviewed 22 March 2013

This review is long overdue, but please blame pressures of work and our busiest year ever! We stayed at The Swan, Bradford on Avon, one rainy late August weekend to celebrate my birthday. We arrived mid morning, to find that our especially requested room - spacious, pleasantly appointed (supremely comfortable bed) and quietly situated, with a view over the bridge... More

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James S, Manager at Swan Hotel, responded to this review
1 May 2013

Thank you for taking the time to write a review, we are pleased you enjoyed your experience with us and hope to have the opportunity to welcome you back again! More

Bath, england
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 11 March 2013

We stopped here following a walk through Bradford on Avon. The Hotel is very nicely located and pleasant inside. I have put a 3 out of 5 as they hit the mark on the location and food quality. The real problems were the speed of serving our (and others) food. It took at least 1 hour to order and receive... More

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James S, Manager at Swan Hotel, responded to this review
1 May 2013

Thank you for your feedback, we are pleased you enjoyed the food and have taken on board your comments on the speed of service, we have how taken on more chefs to cope with our quickly rising popularity and have also reviewed the service, it was our mistake not to realise that the staff member in question does not work... More

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Additional Information about Swan Hotel

Also Known As:
Swan Hotel Bradford On Avon
Address: 1 Church St, Bradford-on-Avon BA15 1LN, England
Region: United Kingdom > England > Wiltshire > Bradford-on-Avon
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #3 of 8 hotels in Bradford-on-Avon
Price range (per night): S$176 - 218
Reservation Options:
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Swan Hotel
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