Im staying here at the moment, all I can say is that its a good hotel, food & drink can are a little pricey for me...Another complaint is that when I dine in the bar, the sauces are nameless cheap cafe packets, it would be nice to have a named brand (HP etc) Apart from this the hotel is great,...
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Thanks very much for your great comments with regards to your current stay at the hotel. We do regularly do price comparisons with other hotels in the area to ensure that we remain competitive. I will also certainly pass on your comments to the Chef for his information, about the sauces.
Thank you once again, and we hope that you...
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Stayed here for 2 nights for a weekend away with my husband and 2 children. We had a great time. Everywhere in the hotel was spotless. The room was lovely. We ate in the restaurant on Friday evening and the food was superb and high quality. Both mornings the breakfast was excellent. My husband ordered smoked haddock with poached eggs...
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Thanks very much for your comments following your recent stay at the hotel. I am pleased to hear that all aspects of your stay were excellent and especially pleased to hear that your breakfast was good, as this is the most important meal of the day.
We look forward to welcoming you back soon.
Alan Northern
General Manager
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Spent two nights here for a recent social event. Rooms clean and very comfortable; staff friendly and accommodating. Ate out, so no comments on food, but bar reasonably priced. Disappointed by pool, but to be fair, it didn't make any claims to be bigger than it was in the hotel info.
The only complaint? Extrmely noisy cleaning staff early in...
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Thank you very much for the review of our hotel. I am pleased to hear that on the whole you had an enjoyable stay. The pool is 12 metres long which based on the usage it gets we find is an adequate size for both our members and hotel residents. I was sorry to hear that you were disturbed in...
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Nice hotel but really feels like a three star establishment. Based on previous reviews I was really looking forward to the breakfast - what a disappointment!! It was clear that most of the items in the buffet style breakfast had been sitting for some time - sausage skins were hard and dry as was the black pudding. However this was...
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Thank you very much for your comments following your recent stay at the hotel. I was concerned to read about your experience at breakfast because as you say, as per other reviews our guests rate it very highly. Please rest assured that I will be discussing this with the relevant team managers concerned.
In the meantime I hope that this...
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Good facilities but typical business traveller fare. The bar is a rather soul destroying place, full of hollow eyed salespeople all pouring over their figures.
Bedrooms were very good - I managed to bag an executive room upgrade which was definitely worth it as the rooms were nicely appointed and styled.
Dinner was another matter. The service was fine &...
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Thank you very much for your comments following your recent stay at the hotel. I was sorry to hear that you were not happy with all aspects of your dinner, and I have certainly relayed your comments back to the departments concerned. You are also correct in the spelling of the dish you mention.
I am pleased to hear that...
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We stayed one night and although we got a good price on the room with breakfast - £58 for two, it was the worst night's sleep I have ever had. The room was so stuffy and hot and, although there was an air conditioning unit in the room, this was too noisy to leave running. Opening the windows offered little...
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Thank you for your comments following your recent stay at the hotel. I am sorry to hear that you had an uncomfortable nights sleep. Rooms are not allocated in any specific way, unless paying for an upgraded Executive room. The air conditioning units are serviced on a regular basis to ensure that they run at optimum performance, and I am...
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This is the 4th time we have visited this hotel and everything was once again Perfect.
The hotel itself is clean , pleasant, well decorated and all of the staff really couldn't do enough to help us.
The swimming pool/spa facilities where even better than last time as they had been refurbished and are equally, if not more lovely than...
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Thank you very much for the excellent feedback you have given following your recent stay. I will ensure that the team are made aware. I am pleased to hear the improvement in the leisure facilities have been noticed. It is great to hear that we excelled in terms of service with regards to breakfast and your safe issues.
We look...
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We booked this hotel via Superbreak (Just over £100 for B&B for family of four with Cadbury world tickets included) I had vowed that I would not use Superbreak again as I have previously had to pay for children's meals as they have a sneaky smallprint clause which states all Children's meals are not included (you do not get this...
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Thank you very much for the excellent comments following your recent visit. I am pleased to hear that you were impressed by the value your visit, including your comments on the quality of breakfast, which is the most important meal of the day.
We look forward to seeing you back in the hotel soon.
Alan Northern
General Manager
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Made a last minute reservation here and after a slow start at reception with no reservation to be found and then no ink cartridges in either printer to print my reservation forms it got better from here on in. The room was large and in good order. It was spotlessly clean and the bed very comfortable. The bathroom is beginning...
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Thanks very much for your review following your recent stay at the hotel. I am sorry to hear that there was a delay on check in but pleased to hear that you were happy with your room and breakfast. Breakfast is the most important meal of the day and it is important that we get it right. The hotel is...
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Recently stayed in this hotel for my son's 9th birthday weekend as it was the most convienient . Choice was based partly on location and ond reviews/comments on trip advisor. WE have stayed in the Holiday Inn Express - Redditch which is just great.
Anyway - The good bits staff are brilliant and the breakfast is one of the best....
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Dear olijohn,
Thank you for leaving such a detailed review for our hotel. I am glad to see that you commented on what you enjoyed about the hotel as well as what fell below your expectations. I'm deeply sorry for any inconveniences you have experienced. Your comments will be shared with the appropriate departments. We always welcome any opportunity to...
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162 Reviews
54 Reviews
