Great rooms. Huge. Beautiful bathrooms. Great pools. Amazing restaurants especially CinCin and Capers. Great pool bartenders. Especially Zepeda!! Night club actually played good music and was usually really busy. Saw turtles while snorkeling and and dolphins while fishing! We went with a big group of friends and had a blast!

Had a great time in Riviera Maya! Great resort and excellent service! If you're a fan of pool bars, visit Zepeda at the Adult Pool. Wonderful bartender! It was my first experience in Mexico and it was a great one. I will definitely return!!! Have fun!!!

We stayed at the hotel from 6/6 to 6/13. We thoroughly enjoyed our stay - met and hung out with some very nice people at both pools. Our room was spacious and clean - exactly what was advertised to us. Shout out to the chef at Carnival who cooked my eggs every morning just the way I asked the very... More

From our experience I struggle to understand the good reviews! We arrived at Now Jade on 4th may after 4 nights in Vegas. Trip was for boyfriends 30th and my 25th so hoped to be special. Upon arrival check in was very hap hazard, were passed from one person to another, we were not advised where abouts our room was... More

We stayed at the preferred club, out room was beautiful, we were in building 8 on the second floor. I would have liked to have been higher but our room was high enough up that you could see over the trees and a great view of the pool and the ocean. Our room was always very clean. The jacuzzi was... More

Loved my stay at Now Jade! We also had our wedding here. Great decision! Staff is so friendly, the customer service is amazing. Deisy was great! Thank you for making my wedding a perfect day! David- pool concierge, sooo wonderful!!!! Thank you David! You made our stay so enjoyable! You really made the group feel like your family! Entertainment team-... More

Stayed at the hotel from 6/1 to 6/8. My only disappointment was that we paid for an ocean view and the room we were given (2221) unless you were 7 foot tall there was no way you could see the ocean. I mentioned it to the young lady when we checked out and she didn't really seem to give a... More

We were at Now Jade from May 30th to June 6th. We were not blessed with the greatest weather that week but had a great time anyway. We went with our 19 and 22 year old children. They said it is very unusual. When we arrived, everyone was friendly and they brought us drinks to welcome us. This was our... More

The hotel is clean, the staff is so friendly and welcoming, they all would say,"welcome home." Our glasses were never empty some of our bartender favorites were Alvaro and Santoz at the Reef bar, we brought our own mugs and they kept them filled! Pool was clean. All the room service is included. Lots of restaurants to pick from with... More