The first appearance of the hotel was ofa good standard. The warm welcome from the reception made my initial observations of the hotel correct.While working in the area the staff as a whole what ever time or day I arrived were helpful and when beyond their normal duties. The rooms were comfortable, but at times during my stay the housekeeping... More

I stayed at this hotel with my school and we were going to alton towers we had been traviling all day to get to the hotel and got in hoping to get a nice room and a cosy bed . The rooms were too warm so we opend the window but the radiator fell off the wall i sat on... More

First impressions it is opposite a gentlemans club this however makes no difference to the stay on arrival the staff were polite and checked us in quickly and easily. The room which was a club suite was very spacious and clean all fixtures and fittings were in working order including the very nice whirlpool bath. The bed was slighty uncomfortable... More

Arrived at approx 14:20, checked in and had to wait nearly two hours in reception for my room to be cleaned and made available. The hotel has certainly seen better days and is need of a major facelift. Room was large but very dated with limited lighting which wasn't helped with brocken bedside light. Breakfast wasn't great, cerials were very... More

I have stayed in the Quality Inns in other countries and they are soooooooo much better. We arrived mid afternoon and immediately on arriving I too noticed the 'Gentlemens' club opposite. My wife who is from Stoke on Trent could not apologise enough for the hotel saying it used to be so much better when it was The Grand. The... More

Booked the hotel as part of an Alton Towers package as it was cheap and boy could you of guessed it. The first thing I noticed was the Gentleman’s Club and a dodgy kebab house opposite the hotel and thought hmph... not ideal. As I pulled into the car park the next thing that struck me was the broken glass... More

I stayed in room 240 in a single room on Saturday 19 May 2012. On arrival there was a massive queue to speak to the one young man trying to deal with all the customers. What made people edgy was about 3 members walking behind the counter and then just walking off. Luckily after a while some other young man... More

Staff are brilliant, starting from booking in, very helpful all round. It was busy. It is as clean as an old building an be. We had only one towel, a phone call & 2 more towels appeared. I accidentally left my handbag on floor whilst booking in, my husband checked to see was it in car then enquired at desk,... More

My family and I booked into this hotel for two nights during the May bank holiday weekend. We booked the hotel because of its proximity to Alton Towers which we were visiting. Foolishly we didn't check the Tripadvisor reviews before booking. The area surrounding the hotel is desolate and depressing. When we pulled into the car park, the shabby look... More