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We arrived at our destination checked in, this was the only adverse part of our stay. We were informed that we MUST leave a deposit by card. (We have been members of Accor since 2006) We have always left $100 cash deposit with no problems across every Accor branded Hotel. We explained we do not have credit cards, we had...
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Thank you for staying with us at Novotel Sydney Rooty Hill and for taking the time to comment, it is much appreciated.
It is pleasing to hear that overall you had a positive experience at Novotel Sydney Rooty Hill, however I do understand that our room guarantee requirement has caused you some concern.
We do hope that we will have...
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On our travels we decided to catch up with someone at Rooy Hill Rsl. We booked Novotel Syd. We found this a great place. Staff were so friendly and very helpful. Our room was on 4th floor with windows were the width of the room. When we stepped into room we thought maybe we had been upgraded, for what we...
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Thank you for your post. It is always a pleasure to receive positive feedback.
As we strive to continuously improve the quality of our services; it is only through such feedback that we can truly understand our business from our guest’s perspective.
Thank you again for sharing your experience and we look forward to welcoming you back to the Novotel...
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We like apartment that we stayed in. It was clean, spacious, well lit, etc. Very clean and serviced properly. Restaurant and food - very good. Staff in restaurant very professional. Bravo.
Only one big minus. Reception staff disorganised – non effective. Between about 7.30 and 8.00 PM Friday night 20th April called reception from apartment phone many times and there...
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Thank you for your post. It is always a pleasure to receive positive feedback.
As we strive to continuously improve the quality of our services; it is only through such feedback that we can truly understand our business from our guest’s perspective.
Thank you again for sharing your experience and we look forward to welcoming you back to the Novotel...
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We had an absolute ball here, the only thing i would have a whinge about is there were four of us in one room and we only had two towels between the 4 of us. Other than that we would have no worries about staying here again.
Thank you for your post. It is always a pleasure to receive positive feedback.
As we strive to continuously improve the quality of our services; it is only through such feedback that we can truly understand our business from our guest’s perspective.
Thank you again for sharing your experience and we look forward to welcoming you back to the Novotel...
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