Having booked this hotel because it had a crib we arrived late at night to be told that there was probably no crib. One materialised about an hour later. The room had no natural light, was not quite clean and was generally subpar for a relatively pricey hotel. Most of all, however, the staff were exceptionally rude and unfriendly, which... More

We were very impressed with this hotel. Nice swimming pool, fitness centre, and a good restaurant. We really loved the staff because they were so helpful and friendly.

We had originally planned on staying 2 nights in Villahermosa at the tail end of a trip to Chiapas, only to check out the Olmeca heads and then catch a flight (however, the swine flu closed all ruins and museums in the country, including the Parque La Venta). I wanted to book a hotel right downtown, close to the action-... More

From the website and things I had read about the hotel, I was looking forward to a good experience. Not so. Upon arrival, the reservation was handled well but not a very gracious reception staff. The gracious person was the bellman, who, of course, works for tips. The room was a huge disappointment. Badly in need of updating because it... More