Large hotel within 20 minutes of the ruins, a bit out of town if you wanted to visit, would need a taxi. Hotel restaurant very nice, service a bit hit a miss. Often ignored for long periods of time for breakfast or drinks. On one occasion we had the pool for the afternoon we had to go and find waiters... More

Stayed two nights in early December, ate both nights and breakfast in the restaurant, found service to be fine, some difficulties as we spoke only a little Spanish and not everyone spoke English, but we worked it out. Also thought food was good, not great, but not terrible either. The rooms are almost entirely concrete as mentioned earlier, so the... More

The hotel was outside of city, so without a car we had no choice to see the city . Still, . There was no internet stand. u had to come with your own computer The pool with a slide and swim up bar was really the best thing about the hotel.

Good points are the proximity to Palenque, the pool and the terrace next to the restaurant. Bad points-everything in the room was made of concrete, including the headboard and base of the bed. This made it unbelievably hard to sleep on and requests for blankets to soften it were met with the customary surliness from the staff. Even the walls... More

Our tour company booked this room for us during our travels to visit Mayan ruins. The hotel was outside of city, so without a car we had no choice but to eat in hotel restaurant. Still, prices were reasonable. There was wireless internet, but only in the restaurant and then it was difficult to connect. The pool with a slide... More

This hotel is very nice and has a very nice swimming pool, but we were really disappointed with the staff. We asked for room service and first of all nobody speaks english. Then after we ordered, we got at least 4 phone calls and someone was talking in spanish because he hadn't understood our order. Then we had to go... More

Stayed here for 2 nights during a trip to the Palenque ruins. The hotel is about a 15 min drive from the archaeological site and has a lovely setting. The gardens and pool area are nicely planned and there are 'pet' iguanas that roam in and out of the hotel. The restaurant had a good choice of food both local... More

I'm sure this place must have been a blast in its heyday but that must have been some time ago. The only reason to be here is to visit the Palenque archeological site which is really good. The Hotel Ciudad is not! A lot of tour groups use the hotel so if your stay coincides with a big bus parked... More

The rooms were spacious and confortable - the only problem was an airconditioner that was a bit too effective and that is wasn't possible to regulate it. It was either on or off. We had to get up in the middle of the night to turn it off. But, as they have an insect screen on the balcony door, it... More