I have stayed here before, previous to the new management and have to admit I was not impressed, This time around it was excellent.. Clair and Mandy are brilliant and extremely efficent ... excellent stay once again.. i have been to stay twice already.. will be back no doubt really soon.. thankyou for having us.... jade
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Hi Jade
Thank you for your great feedback, It is a pleasure having you stay with us and am so glad to hear that you will be back, we are slowly going through and working hard to ensure the whole property reflects our passion for what we do.
Thanks for taking the time to review us and we look forward...
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My husband and I have just had two wonderful nights with the above motel. We have stayed in many over the years including 5 star and found this motel one of the best we have experience. It's location was just across the road from where we needed to be yet only 5 minutes from the centre of Auckland.
The communication...
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Hi Debbie and Murray
Thank you so much for your wonderful review, as we have just taken over the management of Parklane Motor Lodge, with a review like yours, we know we are on the right track to providing great service and attention to detail. We are very handy not only to Alexander Park across the road but also to...
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We stayed at this property since it was close to the city centre and a part of the golden chain. This was listed as a gold We have had a good experience so far in all our stays with the golden chain but this experience was a disappointment. It started with us being checked-in into a room which was not...
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Dear Guest,
We are very sorry that you've had this experience at our motel, on the date you checked in with us we had just finished having 3 cricket teams stay and unfortunately the room we had allocated to you had not yet been cleaned at the time when you checked in as our cleaners were working late into the...
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Thank you to Wayne and the team at Park Lane Motor Lodge for accommodating our class trip at short notice! All rooms were clean and comfortable, mini bars were unstocked as requested, beds were moved to fit groups as required, check in was arranged smoothly (not an easy feat with this many kids)all questions were answered prior to arrival, other...
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Dear Debbie,
We were more than happy to accommodate your school group, being a 38 room motel meant it was no hassles to fit your large group in quite comfortably. It is great to read all the comments from your students and the staff members/parent helpers alike and glad to hear that everyone had such an enjoyable time.
We look...
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We stayed for 3 nights in a penthouse room which was very clean and ticked all the boxes. The checkin was smooth and Wayne offered helpful advice on the surrounding area. The private patio was brilliant, we spent our afternoons sitting in the sun enjoying a glass of wine. We also enjoyed a night at the harness racing which is...
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Dear Guest,
Thank you very much for your positive Feedback. We are very glad to hear that you enjoyed our lovely penthouse rooms and were lucky enough for the weather to be great during your stay so you could really make the most of the private balconies. I agree we are in a great location for the harness racing over...
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Not only is the motor lodge easy to find,easy to park and conveniently situated, it is very clean and comfortable. We arrived with extra party members on a very busy weekend.The manager - Wayne Shaplin went out of his way to accommodate us all. He organized transport to a major sporting venue and gave invaluable advice to make our weekend...
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Dear Carole,
Thank you very much for your glowing review, we really appreciate your feedback and as you know we do take great pride in caring for all our guests so it was no troubles at all to accommodate and help with your needs during your stay with us. We look forward to welcoming you back in the future with...
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Aged would be an understatement. Power points loose on the walls, atrocious paint job - i think they used a two inch brush to "cut in". Having said that, I did call late on a Sunday evening and the owners were very accommodating, leaving a key and note for our after hours arrival. Would I recommend it? If you are...
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Dear Guest,
I am very glad that you had the chance to experience our great customer service even thought you were checking in after our office hours, and that you would still recommend our property as a place for an overnight stay.
We thank you for your feedback regarding the room itself and will be looking into the way in...
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A pleasant enough stay in rooms that are reasonably spacious, but which are now a bit dated. Some fittings didn't work fully, and the sound-proofing between rooms could be better.
The owners however were outstandingly friendly and helpful and would be a reason to return.
Handy location and good parking.
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Dear Guest,
Thank you very much for your kind words about our outstandingly friendly and helpful customer service, of course to us this is just part of what great kiwi hospitality is all about, we are glad that you would return to us because of this, and we do look forward to welcoming you back again one day.
I would...
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We have stayed here twice a year for the last 14 years, this would be the first time we have had a clean and fresh smelling room. We stay here as it is easy to get to our conference centre across the road. The new managers are doing a great job and can see what needs to be done.
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Dear Lisa,
Thank you for your positive feedback and your ongoing loyalty to Parklane Motor Lodge. I'm glad that on this stay you were greeted with a standard which we only hope to improve on in the future.
It is our pleasure to make your stay an enjoyable experience overall and not just to be a Great location (although it...
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New owners, so don't take any notice of previous reviews. New beds, really comfortable units, quiet and yet so close to everything. I will be back for sure every time I visit Auckland. Real KIWI hospitality. The rooms are super clean and serviced everyday to the highest level. Don't waste your time looking further - stay here!
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Dear Guest,
Thank you very much for your positive feedback, it's great to hear when our guests really enjoy their stay as you have and that the effort that has gone in from us as the new managers is helping to make your experience so fantastic in your new home away from home when you visit Auckland.
It is our...
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