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Novotel Coffs Harbour Pacific Bay Resort

4.0 of 5
Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Hotel amenities
Novotel Coffs Harbour Pacific Bay Resort
Ranked #14 of 45 hotels in Coffs Harbour
3.5 of 5 stars 347 Reviews
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347 reviews from our community

Traveller rating
    72
    120
    94
    37
    24
See reviews for
Families
90
 
Couples
171
 
Solo
24
 
Business
39
 
What travellers say
  • Golf course(25)
  • Very good(18)
  • Room service(14)
  • Accor Advantage(7)
  • Happy Hour(6)
Date Rating
Sydney, Australia
1 review
4 of 5 stars Reviewed 29 May 2012 NEW

Only staying the one night I did not get to wander around to much but the staff were extremely friendly who I met and the rooms were nice.

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Sydney, Australia
2 reviews
3 of 5 stars Reviewed 27 May 2012

Accor APVC has a few rooms here. We got 3707 on the 7th floor. There was a mouldy smell in the alcove before entering. I phoned the front desk who said they would fix it. They sent a person who sprayed some scented mist. On asking the cleaners about it later they told me they could do nothing but scrub... More

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Posted by an Accorhotels.com traveller
Sydney, Australia
3 of 5 stars Reviewed 26 May 2012

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Canberra, Australia
1 review
5 of 5 stars Reviewed 25 May 2012

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Alstonville, New South Wales, Australia
1 review
4 of 5 stars Reviewed 25 May 2012

we stayed in an apartment for 1 week was great, friendly staff.loved the spa was in it every night. the gym needs a bit of updating but other than that it was excellent.

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NSW
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 19 May 2012

On arrival it was noted that the whole place is spotless and the golf course was extreemly well maintained, the staff are very pleasant,the pools are clean and only a 2 min walk to the beach for an enjoyable walk

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2 reviews
3 of 5 stars Reviewed 19 May 2012

I must say in general the customer service was spot on. There was one blemish however, when a $50 fee was charged to our credit card we were not told why. I asked if it was a holding fee or safety deposit and staff ignored my query as if I had never asked the question and dismissed us to return... More

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Dene Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review
25 May 2012

We thank you for recent feedback regarding your recent stay with us, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. Please let me appologise that the staff did not explain that the $50 pre authorization is taken to allow you... More

Ballina, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 13 May 2012
1
person found this review helpful

Restaurant and bar great....food amazing....facilities great....rooms need some attention due to looking a bit rundown....shower definately needed better cleaning as it had mould in the tiles...overall good, but not great....bit quite if you want a family exciting getaway...better for adults..

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Newcastle, Australia
Senior Contributor
24 reviews 24 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 12 May 2012
1
person found this review helpful

This "resort" is average. The staff are very friendly and helpful but the rooms are dated and showing their age. The section I stayed in "Tower 2" was clearly built before air conditioning was a standard feature in hotels. There was a massive a/c compressor sitting on the balcony next to the table and chairs and the internal a/c unit... More

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Dene Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review
16 May 2012

We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this. As mentioned in pervious responses we are currently working on a schedule... More

Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 10 May 2012
1
person found this review helpful

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Dene Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review
16 May 2012

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Additional Information about Novotel Coffs Harbour Pacific Bay Resort

  • Accor Coffs Harbour
  • Novotel Coffs Harbour
  • Coffs Harbour Novotel
Address: Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Price range (per night):* S$225 - 406

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Novotel Coffs Harbour Pacific Bay Resort
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