We ended up here as a last minute encounter, yet were not disappointed with the room, grounds or location. We wandered around the beautiful resort settings down to the beach, which was very private and romantic. The grounds are superbly kept, though probably look a few years out of date - however we hardly focused on that. The car park... More

We stayed here for one night on a road trip back to Sydney. Le Club Platinum members - be warned that you will not receive any privileges when staying at this hotel - a fact that they fail to mention on their website or the Accor website. Whilst this isn't the fault of the front desk I would have thought... More

We stayed in a spa suite with lounge area and view of the shore. Room - very dirty and down at heel in appearance. Management responded that if no one told them it was dirty before it was booked they didn't know and couldn't do anything about it anyway. No hot water - it ran out after a few seconds.... More

Have stayed at this resort previously as part of exchange programme. This stay was in identical room. Room size is just a hotel room. Have seen bigger rooms for same or better value. Distance from accomodation tower to restaurant / reception can be a problem. We did encounter over 200mm rain in 36 hours. Staff at reception were fantastic helped... More

Do not bother trying to stay here No hot water in the room; 10.00pm, long drive from Sydney, fed up, terrible hotel, best offer was to change from a spa room - yes, we actually wanted a spa with hot water - to another without a spa so we could shower in the morning as there would be none in... More

Check in was efficient and informative. Bar and restaurant staff friendly and food delicious and good value.Resort clean and comfortable and in a good location. Everything that is necessary for a relaxing time is within the resort. Nothing to complain about at all.

My wife and I stayed for one night in the Novotel Hotel. During check in I have been told that we got upgraded to a lagoon room, yea great! Very quickly we realised the room was dirty and obviously not cleaned since the last guest. The bar fridge was without drinks, but with some rubbish left over, the bathroom had... More

The restaurant food was the saving grace, we won a prize for a room for two, the room was very old and poor, no mini bar in the fridge, just some one else's stinking left over salad that hasn't been taken out, two single beds pushed together, one slightly higher than the other that made it hard for a young... More

The Novotel is located just a little out of town (about 4km), so you would need a car if you were leaving the complex. The Reception complex is separate to the Accommodation tower (about a 3min walk). Check-in (and check-out) was quick and friendly. The limited under-cover parking fills up fast and it was full around 8pm! We stayed in... More