Only staying the one night I did not get to wander around to much but the staff were extremely friendly who I met and the rooms were nice.
- Accor Coffs Harbour
- Novotel Coffs Harbour
- Coffs Harbour Novotel

Only staying the one night I did not get to wander around to much but the staff were extremely friendly who I met and the rooms were nice.
Accor APVC has a few rooms here. We got 3707 on the 7th floor. There was a mouldy smell in the alcove before entering. I phoned the front desk who said they would fix it. They sent a person who sprayed some scented mist. On asking the cleaners about it later they told me they could do nothing but scrub...
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we stayed in an apartment for 1 week was great, friendly staff.loved the spa was in it every night. the gym needs a bit of updating but other than that it was excellent.
On arrival it was noted that the whole place is spotless and the golf course was extreemly well maintained, the staff are very pleasant,the pools are clean and only a 2 min walk to the beach for an enjoyable walk
I must say in general the customer service was spot on. There was one blemish however, when a $50 fee was charged to our credit card we were not told why. I asked if it was a holding fee or safety deposit and staff ignored my query as if I had never asked the question and dismissed us to return...
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We thank you for recent feedback regarding your recent stay with us, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this.
Please let me appologise that the staff did not explain that the $50 pre authorization is taken to allow you...
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Restaurant and bar great....food amazing....facilities great....rooms need some attention due to looking a bit rundown....shower definately needed better cleaning as it had mould in the tiles...overall good, but not great....bit quite if you want a family exciting getaway...better for adults..
This "resort" is average. The staff are very friendly and helpful but the rooms are dated and showing their age. The section I stayed in "Tower 2" was clearly built before air conditioning was a standard feature in hotels. There was a massive a/c compressor sitting on the balcony next to the table and chairs and the internal a/c unit...
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We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this.
As mentioned in pervious responses we are currently working on a schedule...
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