I have been staying at the Four Points at Darling Harbour, Sydney on and off since January 2012. The Darling harbour view rooms have a very pleasant view over Darling Harbour especially at night. Although the City View rooms don't have a view other than of buildings across the road they are very quiet and if you are only using...
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Dear Bobby_Sole,
Thank you for your continued patronage of our hotel. I appreciate you taking the time to share your views online. Your comments concerning your dining experience have been shared with our Food & Beverage Manager who I’m certain will be very pleased with your positive remarks on the good quality and pricing of our seafood & wine buffet....
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If I had based my rating on my first impressions, it would have been a 5. The fabulous concierge Tony greeted us with a huge smile and infectious enthusiasm, welcoming us to the hotel. When we opened up the door to our room, we were immediately taken by the most amazing view of the Darling Harbour. Location-wise, it was fantastic....
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Dear xxmisskxx,
Thank you for your feedback and taking the time to post such detailed review. We are grateful when our guests take the time to share their views and concerns so we can continue to improve our service and meet our guests expectations. Please be assured that we fully appreciate the points you have raised and I would like...
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I agree with the review by danmaus. We stayed at the hotel for three nights. Our room turned out to be a rather dingy city view room (i.e. looking at a garage and high rise office buildings across the street). We are longtime SPG loyalty program members. So, we asked for an upgrade. The upgrade was made, for an additional...
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Dear Duetscher,
Thank you for your review and for providing us with feedback through our guest comment card. Once again. please accept our sincere apologies. As mentioned previously, we take such concerns seriously and I have personally followed up the issues with the relevant departments to ensure they were made aware of the lapses and are immediately addressed with their...
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The Four Points is a comfortable hotel, located in a great part of Sydney - mid way between Darling Harbour and the City Centre.
Service was great and easily forthcoming from all the staff that we encountered. Everyone was pleasant and intent on ensuring that we were looked after quickly and competently.
While the bathroom was looking a little weary...
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Dear Captain_Moonduck,
Thank you for your great feedback and taking the time to review our hotel online. It is always encouraging when we receive positive feedback from our guests and learn that they had a comfortable and pleasant stay. I am happy to know that you were well looked after by our team and I appreciate the kind words you...
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My wife and I just wrapped up a trip to Australia that included a two night stay at the Four Points by Sheraton Darling Harbour. As a member of Starwood's loyalty program, we used a combination of points and cash to cover my stay. Although, we were only promised a city-side view, we were disappointed that we were not offered...
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Dear danmaus,
Thank you for your feedback. While I’m glad to know that you were pleased with our great location and the friendliness of our associates, I am sorry to hear of your disappointment with your room allocation. Rest assured, we value the patronage and loyalty of our Starwood Preferred Guests and whenever possible do our best efforts to upgrade...
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I really liked this hotel. We had a harbour view from our room which was beautiful. We loved being so close to Darling Harbour and Cockle Bay. We had quite a little walk to the ferry (for the zoo, Bondi, etc...) but being close to so many restaurants, shops and bars was really great. The rooms were clean but average....
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Dear Rachael H,
Thank you for taking the time to post your views on online. I appreciate both your positive and constructive comments as feedback is valuable to us and gives us the opportunity to review areas for improvement. I am pleased to learn that you enjoyed our excellent location and the caring service of our Concierge associates. We are...
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The location is great - walking distance from all interesting attractions in Sydney. We booked and paid through their website, which advertised 20% when paying in advance. It did not mention that when using credit card they charge an additional percentage. Communication with the front desk was confusing as each person had a bit different advise. When booking our ride...
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Dear ESEB,
Thank you for taking the time to review our hotel. I am concerned to hear of the service lapses that you experienced during your stay and I sincerely apologise for the inconvenience caused. This is not the usual service that our guests are accustomed to and rest assured I have advised the relevant Department Heads of the shortfalls...
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The location is fantastic and the bars and restaurants of Darling Harbour are moments away. The staff are generally very good and do their best. The hotel itself however is nothing to write home about - in fact I would avoid it if possible. At the rates on offer expectations are reasonably high but this place fails to deliver. Specific...
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Dear seawind10,
Thank you for taking the time to review our hotel. While I am pleased to hear that you enjoyed our location and the helpful service of our associates, I regret that your overall stay with us did not meet your expectations and I wish to apologize for the inconveniences you went through at our hotel. One of the...
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My work organised and paid for this for me, so I can't put the value of service in context of the price as I never saw the bill. I stayed here for 3 nights for a conference. It is a well located position at Darling Harbour, so top marks for the location. Although this is a very busy hotel, it...
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Dear Oztraveller88,
Thank you for your great review and taking the time to share it on Tripadvisor. I am very pleased to hear that your stay with us has been comfortable and uncomplicated. It is very reassuring when we get such positive feedback from our guests and learn that we have met their expectations. We very much appreciate your kind...
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The hotel was great, the staff was very helpful. The buffet breakfast was the best....they actually had a honeycomb....nice fresh honey!
Dear jamroc27,
Glad to know you were pleased with your dining experience and the caring service of our associates. It is always delightful to hear such great comments. We certainly look forward to welcoming you back to the Four Points by Sheraton Sydney, Darling Harbour, hopefully soon.
Yours sincerely,
Steve Molnar
Hotel Manager
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