Reservation was made months in advance and room ready when we arrived. Room clean but very basic. Paid cash but not given receipt. Did not receive Best Western points. Second group to arrive in restaurant and only one special meal left. Free long term (up to one month) reason we stayed.
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Good Morning and thank you for your comments. I am pleased you have been able to participate in our offer of 1 month car storage whilst you were away recently.
This is a special offer at no extra charge - just stay 1 night.
Please email us directly for a copy of your receipt and a full receipt is issued...
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Biggest regret not checking out this hotel on tripadvisor first! We are Best Western Reward customers and have never ever experienced such terrible service from front office staff. We've travelled around the world and Best Western have been great all round. What a disappointment to the brand. A word of warning - don't expect any assistance at all from the...
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Hello and thank you for choosing to stay at your local Brisbane Best Western Airport property. It is very disturbing you were unhappy with our front office assistance during your recent stay. We helped as much as we could to assist you with contacting the local taxi service to locate your lost computer and we only hope you have since...
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We stayed overnight (22/04/12) here due to its close proximity to the airport, personally I found a 1 star hotel charging 4 star prices, The rooms were very basic and tired looking, within 100metres of this hotel were others which looked a lot more inviting with lower rates, a fact which I will use the next time I visit Brisbane....
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Thank you for choosing to stay with us in April and thank you for posting your comments. It is important to receive feedback so we are encouraged to achieve suitable accommodation at all times.
I would like to apologize for not exceeding your expectations and your feedback will be used to implement improvements to ensure we offer a better experience...
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Staff are ok. Carpark is too small, with a small car you need to do a 4 point turn to get into a spot. Rooms are digusting. The smell of mildew and dirty feet is overpowering. The bed is shaped like a bananna its that old and used. TV is new but the remote has food stuck to it. Balcony...
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Hello and thank you for forwarding your comments regarding your recent stay with us. I am sorry to hear you were not happy with your room. I only wish I was made aware of this during your stay and I would have been happy to show you any other room we had available to ensure your stay is comfortable. However,...
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We stayed at this motel the night before we were to go on our P&O Cruise. Location was great, but the rooms were very ordinary. I had a bath and noticed all the mould that hadn't been cleaned for a long time around the taps. Had to ask for more tissues as there was only one in the pack, wouldn't...
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Hello and Thank You for choosing to stay with us recently. We offer car storage for our guests whilst they enjoy their cruise at no extra charge and I hope you were able to take advantage of this option. Alternatively, we have a number of different room types and configurations to suit families and budgets so please contact us next...
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This hotel is so close to the cruise terminal so for 1 night before our cruise and 1 night after it was so convenient and they allowed us to leave our car there for free saving $70 at the cruise terminal parking for the week. Breakfast is included which is a basic continental but I didn't wake up in time...
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Hello and Thank You for choosing to stay with us and thank you for posting your review. I am very pleased we have been able to provide suitable facilities for your holiday along with car storage. If we are able to assist you and your friends again in the future, please do not hesitate to contact us directly. Thank you...
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Very friendly staff, clean modern rooms and good quality value priced restaurant . Close to everything and good value for money.
Swimming pool is a bonus.
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Hello Darren, Thank you very much for your lovely comments and thank you for choosing to stay with us. We hope if you come back to Brisbane we are able to look after you again soon. Kind regards and happy travelling.
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a place where nothing has been renovated for the last 20 years or so; how on earth can Best Western lend it's name to such a property? We stayed there from 13th to 14th Dec 2011. Expensive and incredibly basic. A few meters up the road is the Quality Inn Airport Heritage - heavenly in comparison!
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Hello and thank you for choosing to stay with us recently, and thank you for sharing your comments. It is ashame you were not happy during your stay. Upon check-in we are more than happy to show you alternative rooms if we have other rooms available so you are able to choose your preference. The 3.5 star rating is a...
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We had two last minute rooms booked by an agent, , one single overnight due to missing a connecting flight in Brisbane. We paid about AUD$170 for one twin share total including taxes. I think the base price was $139 but then we had to pay an extra $15 for the second person and the taxes. As others have said,...
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Thank you for your review and we are pleased you enjoyed dining at our onsite licensed restaurant here at the Hacienda Motel.
We have a variety of rates to accommodate our guests budgets and needs such as flexible rates and last minute.
If we can be of assistance, please let us know.
Many thanks and kind regards.
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We stayed here with our 3 children and it was a great budget friendly place. It may not be up to some people's standards, but if you're looking to save a buck plus have enough room for the family to move around, then you should stay here. I had extreme trouble finding a hotel that would accomodate all 5 of...
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Hello and thank you for choosing to stay with us recently and we are very pleased to hear your positive comments. We certainly acknowledge our wireless internet has some weaker spots and we are in the process of replacing our system with greatly improved hardware to provide a much stronger signal throughout all our rooms. Our mission and aim is...
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