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BEST WESTERN Airport Hacienda Motel, Brisbane Reviews

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BEST WESTERN Airport Hacienda Motel

3.5 of 5
560 Kingsford Smith Drive | Hamilton, Brisbane, Queensland 4007, Australia
Hotel amenities
BEST WESTERN Airport Hacienda Motel
35 traveller photos
Ranked #138 of 159 hotels in Brisbane
2.0 of 5 stars 69 Reviews
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69 reviews from our community

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Date Rating
Christchurch, New Zealand
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“So bad if you could give 0 this would have 0”
1 of 5 stars Reviewed 12 April 2013 via mobile

Just don't go, appalling service, awful rooms, etc etc. this really is worse than the previous trip advisor reviews suggested! Pay more and stay somewhere acceptable. It is the worst place I have stayed in years.

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airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review
14 April 2013

Hello and thank you for choosing to stay with us recently. I am sorry to hear your experience was not a happy one, and I find this most disappointing. If you are in Brisbane again in the future, please do not hesitate to make contact and I would be happy to show you our rooms to ensure your accommodation and... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great location is the highlight!”
3 of 5 stars Reviewed 19 March 2013

I booked into this hotel as my flight arrived at midnight. There was a staff member manning the reception, which was great, despite the very early morning check-in! It was a shame that the internet access had to be paid for especially as i'd expect it to be included for a hotel of this price range. The hotel room that... More

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See 2 more reviews by WanLi1603 for Brisbane
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review
20 March 2013

Hello and thank you for giving us the opportunity to accommodate you recently. And, thank you for letting us know your comments of your ground floor unit. We find guests arriving after the middle of the night feel it is easier to be accommodated on the ground floor instead of carrying luggage upstairs as we do not have a lift.... More

Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
“If you are used to Best Western hotels in North America you will be extremely disappointed.”
1 of 5 stars Reviewed 22 January 2013 via mobile

The reception staff was great. No complaints about the reception on check in or on departure. No elevator in the hotel. We had heavy cases we had to get up the stairs. Thank goodness we only had one flight of stairs. Rooms very dark. Like a prison cell - we think! An old spring mattress. Every time we rolled over... More

Was this review helpful? Yes 1
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review
28 January 2013

Hello and thank you for sharing your comments regarding your recent stay with us. It is great to hear you were happy with our service. We understand this is important. Our property is one of the first motels in this area and styled in the Spanish "Hacienda" style, however, our rooms are kept modern in decor, amenities and facilities. I... More

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Adelaide, Australia
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Great value for money”
4 of 5 stars Reviewed 5 January 2013

I stayed here overnight before a connecting flight for a business trip. I found the staff to be very helpful and accommodating. I arrived after 9pm, while there was no one at reception we buzzed through and they served us very quickly. The rooms are a very good size and kept very clean. Breakfast was very nice, with a great... More

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airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review
15 January 2013

Thank you very much for your lovely comments - we really appreciate hearing from all our guests as it helps us to ensure our service is always at its best. If we can assist you again the in future, please do not hesitate to contact us. We wish you happy travelling! Kind regards, Michael Frost More

Dubbo, Australia
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
“Good Airport Location”
3 of 5 stars Reviewed 21 December 2012

Old fashion motel trying to be modern and needs more to bring it up to date. It would appear the price has been adjusted accordingly so I felt value was OK. Had no problem with cleanliness and services. Disappointing that internet access is still being charged when Free internet is the norm now in many properties. Appreciated the gesture to... More

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airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review
23 December 2012

Good Morning, and thank you for choosing to stay with us recently. Thank you for your comments as this greatly helps us to improve our services to all our guests. All rooms on the first and second floor have Juliette balconies, however, as you have mentioned we have no lift, only stairs available. We are always happy to carry your... More

Bologna, Italy
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“BAD EXPERIENCE”
1 of 5 stars Reviewed 30 November 2012

very bad hotel, old furniture in to the rooms, terrible smell, the air condition do not works as like the Wi Fi connection despite it is not free of charge. nobody at the reception overnight. the breakfast is not worth the price paid. the price is too high.

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airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review
2 December 2012

Hello and thank you for choosing to stay with us recently and thank you for sharing your comments of your accommodation evening here at the Hacienda. It is sad to hear your experience was not a positive and enjoyable one. Our property is a Spanish style theme that we have chosen to enhance from the 70's. It makes us different... More

Grafton, Australia
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Not so bad”
4 of 5 stars Reviewed 28 November 2012

Recently stayed here overnight, before a flight. For the price I found the hotel to be reasonable value. Rooms were okay, staff were friendly, location was great. The sauna worked very good and the pool was clean. We dinned in the resturant and the food was excellant. The only fault I can put is the mini gym is in dire... More

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airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review
2 December 2012

Hello and Thank You for your comments on your recent stay with us. I am very pleased you enjoyed your experience here at the Hacienda. All your comments are very helpful and we have already attended to our mini-gym service:) Thank you for choosing to stay with us and we hope we can see you again. Kind regards, Michael Frost More

Los Angeles
Senior Contributor
48 reviews 48 reviews
44 hotel reviews
Reviews in 41 cities Reviews in 41 cities
154 helpful votes 154 helpful votes
“Pretty depressing place, sadly in need of renovation”
2 of 5 stars Reviewed 23 September 2012

This place is just well beyond its serviceable life. The motif is hard to describe. Sort of like a cross between a 60's coffee shop and a civil defense bunker. My room had zero warmth or charm. The bed was very basic. The walls were a texture-coated dingy concrete, and the furniture was a dark brown wood finish that added... More

Was this review helpful? Yes 1
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review
23 September 2012

Hello and thank you for choosing to stay with us recently whilst you were in Brisbane. Your decor comments assist us in improving our ambience. We currently choose the gentle beige and browns tones for a gentle atmosphere. We hope we can assist you with accommodation again if you are in Brisbane. Many thanks and kind regards, Michael More

Darwin
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
“Keep driving”
1 of 5 stars Reviewed 16 September 2012

Thank goodness this was just a place to sleep for one night before driving south. The room felt grubby and was not all that comfortable. The view of the washing in the neighbouring unkempt yard was breathtaking (yes, sarcasm). The room was hard to find and I felt like a rabbit running thru someone elses warren. I really felt that... More

Was this review helpful? Yes 1
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review
18 September 2012

Hello Peter and thank you for choosing to stay with us recently. We really appreciate your comments regarding your accommodation as this assists us to ensure we provide services to suit your needs. Unfortunately, we are unable to manage our neighbours property to provide improved views from some of our rooms. I note your photo of your room is one... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Budget stay”
3 of 5 stars Reviewed 20 August 2012 via mobile

Our family of five stayed for 2 nights in a 'family room'. The room was small but had beds and a table and did the job for us that not many other hotels in the area could. However, was not very clean and appeared to be a bit old and worn out. Would probably not stay here again.

Was this review helpful? Yes 1
airporthaciendamotel, General Manager at BEST WESTERN Airport Hacienda Motel, responded to this review
21 August 2012

Hello and Thank You for your comments and selecting the Airport Hacienda Motel for your recent stay in Brisbane. Our family rooms are varied sizes and number of bedding configurations to suit small and large families. I am pleased we were able to accommodate you. However, I am sorry to hear your room was not up to standard and I... More

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Additional Information about BEST WESTERN Airport Hacienda Motel

Also Known As:
Best Western Airport Hacienda Hotel
Best Western Airport Hacienda Hotel Brisbane
Best Western Brisbane
Address: 560 Kingsford Smith Drive | Hamilton, Brisbane, Queensland 4007, Australia
Region: Australia > Queensland > Brisbane
Amenities:
Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #138 of 159 hotels in Brisbane
Price range (per night): S$196 - 247
Hotel Class:3.5 star (3.5*)
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BEST WESTERN Airport Hacienda Motel
560 Kingsford Smith Drive Hamilton
Brisbane, Queensland 4007
Australia
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