We booked The Oaks Lagoons as we had previously stayed at two other Oaks Hotels, in Sydney and Auckland New Zealand and were very satisfied and the Lagoons didn't disappoint. We were given a two bed. top floor appartment, which was fitted out with everything we could wish for. The apartment was serviced on a weekly basis and in between... More

I booked into a 'Swimout' room at this resort for my teenage daughter and I for 3 nights over Easter 2013 as a special 'mother-daughter' treat. The resort looked terrific on the website, and the swimout room also looked terrific. Lots of glossy pictures giving the impression of an upmarket resort and upmarket accomodation, accompanied by lots of clever sales... More

Arranged for this 2-night stay through my credit card points program. In the past, the results of using the program have been great; this was very much beneath their standard. The furnishings were worn, the window coverings hanging crooked. Despite the heat outside, the air conditioners were not on in this one-bedroom unit; only ceiling fans. The worst part was... More

I was some what leary about renting an apartment style room on my stay in Port Douglas. In the past I have only done traditional hotel stays. I was more than pleasantly surprised by how nice our accomodations were!! They were super clean. The set up was perfect for us. I needed my own studio, but since I was traveling... More

I picked up a fantastic deal for this resort through an on line voucher. We stayed there for 5 days and nights in a first floor one bedroom apartment. It was very spacious and very clean and well presented. The pools and spa nooks were very nice and we spent most afternoons there relaxing. We were warmly greeted upon arrival... More

Staff were great. Warm welcome from arrival till departure. Had a swimout room so enjoyed the advantage of jumping in and out of pool without having to pack up everything for just a quick dip. Highly recommend the OAKS and room 20A if available. Enjoyed our time and will be back soon.

We stayed here for a 3 night break just before Easter. We had a ground floor room/apartment which was great for us and the kids. Loads of space and equipment and the patio with the swim up balcony was fantastic for the kids. We hardly made use of the kitchen and only found the laundry facilities as we were packing... More

Lovely place to stay. Well appointed 1 bedroom swim-out apartment. Staff very friendly and helpful in recommending places to eat and attractions to visit. Stayed there for 10 nights. Supplies, ie toilet paper, soap, washing powder, dishwashing tabs and other kitchen supplies could be improved upon - i.e. replenished every 2-3 days without having to ask at reception.

Warm welcome from Helen on reception . She and her colleague were both really friendly and helpful in confirming our tours, flights, and giving local advice. Our flat for 4 was spacious with a flexible layout and was well equipped with washer, drier, dish washer etc, & was clean and comfortable but had plainish decor. We used the communal barbecue... More