Firstly I would like to talk about some previous reviewers comments;
* The lifts are very very fast, we were talking to one of the staff members and mentioned how impressed we were and they said that they have been in the process of speeding them all up and each one takes about 10 weeks to do. We used 3...
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My partner and I stayed one night in a king room on the 22nd floor and had great views of the beach. The studio room was comfortable and clean and had everything we needed as did the bathroom. The location was fantastic - walking distance (minutes) to the beach, shops, restaurants/cafes, and attractions. Parking at the hotel is also available...
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Dear applemintfrappe,
I sincerely appreciate your feedback concerning your recent stay, especially your comments about our friendly staff and also the cleanliness of the hotel.
I will be sure to pass on your feedback to our teams and we hope to welcome you back in the future.
Kind regards and thanks.
Grant
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I stayed here and was horrified at the poor quality old and dated rooms, the poor service and the poor standard in general.
The hotel is very old, the rooms are dated, you cant even get standard free to air TV stations, the beds are poor to average, the bathrooms are not clean.
The cheap skates wanted to charge you...
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Dear travel_queensland,
It was disappointing to read your feedback, especially concerning the poor service and standards and would appreciate direct contact with you to investigate your comments further. If time permits, please email me on Grant.James@outrigger.com.au so I can obtain specific information to allow us to address.
We have received many positive comments about the service provided by our team,...
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We got a great rate through wotif. The hotel is located only a short stroll from the beach. Our rooms had two double beds and the hotel decor is very minimalist and modern. The hotel has a roof top tennis court, gym and pool which are quite nice but the pool is open until 10pm but not very well lit....
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We stayed here only one night. I wasnt expecting too much as I had read some bad reviews. The room was clean, comfortable and had a balcony. We had a smorgasbord breakfast included in our package and it was good with hot and cold choices. This hotel is very central and within easy walking distance to the beach, Cavill Mall,...
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Dear JB90210
Many thanks for your review and be assured I will discuss with our teams to ensure you are not treated as a number, but a valued guest.
While I appreciate your comments about our proximity to pubs and clubs, a major draw card for some guests, we are also very conscious of security and making the hotel comfortable...
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We enjoyed our nights there, great location, friendly staffs, comfy bed, nice room, nice toilet, good breaki to start our day, what more can I ask for? Im sure there are a bit of downsides like TOOO cold swimming pool. eg; I was all excited to step in but it was SOOOO COLD i just sat there staring at the...
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Dear iamateletubby,
We appreciate your feedback on your recent stay and are thrilled to see our efforts with the room standards and quality are acknowledged, as well as breakfast quality. Our chefs are committed to providing quality food sources locally.
The comments on the friendly are a testament to the efforts our team members make and their commitment to customer...
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This hotel is great value for money. Bedroom was clean and comfortable.The jaquizzi outside is lovely and heated however the pool was freezing cold and we could not swim in it which was the only downside of this hotel.
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Dear ZoeanLiam,
Please accept my sincerest thanks for your feedback on your recent stay, particularly about the bed and cleanliness.
We are working with the Body Corporate on the pool heating and replacement of heating unit.
We look forward to you returning to stay with us again
Kind regards,
Grant
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We stayed at the Outrigger for 3 nights as part of a package deal which included daily breakfast,
a seafood buffet dinner, spa vouchers, free parking and a complimentary bottle of wine. We didn't use the spa service but the accommodation, food and service were all of a very high standard and managed to exceeded our expectations. The hotel is...
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Dear Whitster04,
Many thanks for your post and comments about your stay with us. I am pleased to read your comments about the food as our Executive Chef and his team are committed to providing great quality, fresh local foods and I know his trips to the prawn trawlers support this.
Of great significance is your comment about exceeding your...
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There is no doubt this is the best place to stay if you want hotel standard accommodation and be walking distance to everything. The rooms are a little tired, but the standard of comfort is great. it is important to remember that this is a resort town, not a 'big city' suit and tie place. The pool is great and...
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Dear Douglass4,
Sincere mahalo (Hawaiian for thanks) for your comments and be assured we are working with the body corporate to address your comments on the some of the property looking tired. Balcony table replacement is underway as is bed and base replacement.
We are currently working with an interior decorator, color consultant and contractors for the repainting of rooms...
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We had a one night stay at this hotel and it was lovely. The service at reception was great - very friendly staff. Room service was efficient and reasonably priced.
Our room overlooked the pool which was nice despite the rain.
The only negative was the pillows, although there was a pillow menu available. I would definitely stay again.
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Dear RachandLil,
The greatest compliments we can receive are about the friendly nature of our staff and I am thrilled to see you experienced what I see each day with our teams.
I would appreciate if you could email me on Grant.James@outrigger.com.au with your room number so I can arrange to have the pllows changed. As you mention,we do have...
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