Look, don't get me wrong, we are grateful for the good price, the view was lovely and the location was very central. But there was a short curly black hair in the bed and it is very, very hard to move on from that.
More
We stayed here for 1 night and got the executive package which meant valet parking, room on a high floor and access to the executive lounge with evening canapes and wine and beer and continental breakfast. The rooms are adequate but more like 4 star. Peter Morrisey bathroom amenities, big screen Tv, the usual stuff. View of coast line from...
More
Stayed here for two nights. Quick check in, rooms were small but comfortable and clean. We had vouchers for the spa and for f&b but didn't use them due to rediclous terms and conditions. Pool area was great but one does shade over early. Location is good with easy walk to buses and shops and beach. Would I stay here...
More
Thank you for your feedback regarding your recent stay. I am glad to hear of your satisfaction with our reception check in, room cleanliness and location of the hotel. I am however, sorry to hear of your disappointment with the vouchers we had on offer for our hotel facilities. We run different promotions and offers to our guests on a...
More
We booked a "Deluxe King Room" which was anything but. I've stayed in a number of Coast hotels and this one is barely 3 star. It was a tiny room, hardly any room to move around the king bed. The decor was outdated, there was no balcony, the (un-renovated) shower/bath leaked water all over the floor, and the shower had...
More
Thank you for taking the time to leave feedback regarding your recent stay at the Watermark Hotel & Spa. Please accept my sincere apologies for the inconvenience you experienced as a result of the size of the room with no balcony, and especially the unsatisfactory service from some of our staff. This by no means reflects the high level of...
More
I stayed at this hotel because we got a good deal for 3 night stay. I wouldn't stay here again even though it was a good deal and not a bad location. Upon arrival the reception staff member was rude. We got to the hotel early and I was going to ask if we could leave our bags however she...
More
Thank you for your feedback on the “Tripadvisor”. We rely on guest feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. I would like to apologize most sincerely for not meeting your expectations. This truly does not reflect the high standard which the Watermark Hotel & Spa is usually proud to offer....
More
My partner and I stayed at the Watermark in April and really enjoyed the hotel.
We were fortunate to have a sea view room which was really great, but unfortunately it was raining the entire weekend of our stay which limited activities.
The hotel is centrally located, within a short stroll of the beach and restaurants.
The room itself was...
More
Thank you very much for taking the time to write your positive feedback on 'tripadvisor'. We are very pleased to read that you enjoyed your stay with us and that you will return. Please be assured that your comment raised about not being able to watch the Super 15 Rugby will be reviewed as it is very distressing not to...
More
Currently enjoying a 3 Night stay in a standard room. On arrival we were shown through into the carpark and a porter offered to take our luggage which was nice. Check in was smooth and simple, staff very friendly.
Our room was on the 7th floor facing the hinterland. Room was neat with basic amenities. Standard channels on tv... I...
More
Thank you for taking the time to write a review on Trip Advisor about your recent stay at the Hotel. Your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities. We were delighted to receive your commendations about the impressive service offered. I will congratulate our team for doing a great job!
Please...
More
We paid AUD$251 / night for the Club Watermark package which was good value even though it was a bit extra for outstanding luxury & extras.
Package included Club Premier Room on 19th floor with king bed, breakfast & evening drinks & canapés in premier lounge, valet parking & late checkout.
All the staff were very friendly & helpful, breakfast...
More
Thank you for taking the time to write your feedback on ‘tripadvisor’. We are so pleased to see that we covered all aspects of your stay and requirements. Club Watermark package is most definitely the best way to enjoy all the benefits we have on offer.
We look forward in welcoming you back again soon.
More
My wife and I stayed here over the Easter break and was happily satisfied with our stay. The club upgrade was definitely worth it with the staff in the club lounge extending excellent service both during breakfast and evening canapes! The hotel is a convenient walk to Surfer's Paradise and other nearby establishments. Definitely must stay here again on our...
More
Thank you for sharing your experience. We appreciate your comments about your recent stay with us. It is always a pleasure to receive positive feedback; especially your praise about our Staff is most satisfying. Your praise will be relayed to the Watermark Team, who will be most encouraged by it.
We look forward in welcoming you back again soon.
More
i stay at here for 3 nights, pretty enjoy our stay. The location and services is good, the stuff are friendly, and most importantly they let me check in at 9am in the morning!it really made me dun have to think where i can stay if they won't let me check in at that time. The bed is comfortable and...
More
Thank you for taking the time to write a review on “Tripadvisor” after your recent stay at the Watermark Hotel & Spa. Your comments, together with the others we receive, are being analyzed and will be instrumental in helping us to maintain and improve, where necessary, our standards of service and facilities.
Please accept my sincere apologies for the disappointment...
More
If you own or manage Watermark Hotel & Spa Gold Coast, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
191 Reviews
261 Reviews
288 Reviews
