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Crowne Plaza Surfers Paradise

4.5 of 5
2807 Gold Coast Hwy, Surfers Paradise, Queensland 4217, Australia (Formerly Parkroyal)
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Crowne Plaza Surfers Paradise
4.0 of 5 stars 179 Reviews
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179 reviews from our community

Traveller rating
    50
    79
    31
    11
    8
See reviews for
Families
27
 
Couples
81
 
Solo
13
 
Business
30
 
What travellers say
  • Revolving restaurant(15)
  • Buffet breakfast(8)
  • Great view(7)
  • Room service(7)
  • Double beds(6)
Date Rating
Brisbane, Australia
1 review
5 of 5 stars Reviewed 23 May 2012 NEW
1
person found this review helpful

I stayed at the Crowne Plaza Surfers Paradise in the Gold Tower for one night after booking the hotel as a Secret Room on lastminute.com.au. I loved the huge room on the 16th floor with a balcony and an amazing view of Surfers & Broadbeach. The hotel was really easy to get to from Brisbane if you were travelling by... More

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David Brown, General Manager at Crowne Plaza Surfers Paradise, responded to this review
27 May 2012

Thank you very much for taking time to post your review on your recent stay with us in our Gold Tower. I am very pleased to hear you enjoyed your stay with us and I do hope we have the opportunity to be of service to you once again in the not too distant future. Many thanks once again. David... More

Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 14 May 2012
2
people found this review helpful

The hotel is located about 3 blocks back from the beach and we managed to get a good rate through wotif. We had booked two interconnecting rooms which were quite nice and average in size. Both rooms had two double beds and the corner room had a spa bath which was a real treat for us and the kids. The... More

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See 2 more reviews by JB90210 for Surfers Paradise
David Brown, General Manager at Crowne Plaza Surfers Paradise, responded to this review
16 May 2012

Thank you for posting your review of your stay with us eleven months ago. I was very disturbed to read your comments regarding the room cleanliness and lack of action and apology from the front desk personnel at the time. Please accept my most sincere belated apologies for this incident and rest assured I will raise this matter with my... More

palo alto, california
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 29 April 2012
1
person found this review helpful

Stayed here for two nights in April 2012 after spending two nights at the Sheraton Mirage Resort and Spa at Main Beach. Thought this would be a good hotel since its closer to Surfer's Paradise but in reality, the hotel is closer to Broadbeach (still a good 15-20 min walk away) and Surfer's Paradise is about a 25-30 min walk... More

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David Brown, General Manager at Crowne Plaza Surfers Paradise, responded to this review
1 May 2012

Many thanks for taking the time to post your review and for your constructive comments. Please rest assured I will share your feedback with my team and I am indeed most sorry we did not meet your expectations on this occasion. You are correct, the hotel is not located in the heart of Surfers Paradise but we are, technically speaking,... More

Gold Coast
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 29 April 2012
1
person found this review helpful

I recently spent one night here and had a room on the 22nd floor with both city and ocean views. Not only were the views incredible but the room itself was very nice, clean and spacious. The room had a nice sized balcony that makes the room that more special. I had dinner in the revolving restaurant which the views... More

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See 2 more reviews by CalM04 for Surfers Paradise
David Brown, General Manager at Crowne Plaza Surfers Paradise, responded to this review
1 May 2012

Many thanks for posting your review on the 29th April and I am so pleased to hear you enjoyed your stay with us. Thank you for choosing Crowne Plaza Surfers Paradise and I do hope we have the opportunity to be of service to you once again in the not too distant future. David Brown General Manager More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 24 April 2012

This hotel is away from the hustle & bustle of surfers though close to all attractions. More

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David Brown, General Manager at Crowne Plaza Surfers Paradise, responded to this review
1 May 2012

Thank you for choosing to stay with us recently and for taking the time to post your review (and the great 'room tip'), which is much appreciated. I am very pleased to hear you enjoyed your visit and I hope you will have the opportunity to return again soon. David Brown General Manager More

Caloundra, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 23 April 2012

Very good hotel, meals in room or in restaurant were excellent. Good value for money too, on arrival upgraded to Gold Tower, due to my Priority membership. Would recommend this Hotel everyday More

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David Brown, General Manager at Crowne Plaza Surfers Paradise, responded to this review
1 May 2012

Many thanks for your comprehensive review and recommendation from your recent stay with us. I am very pleased to hear you had a great stay and thank you for choosing the Crowne Plaza when you visit Surfers Paradise. Safe travels and I hope we see you again soon. David Brown General Manager More

Newcastle, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

Our room at the Crowne Plaza was better than we hoped for. We booked the king spa suite on the 24th floor and were totally amazed at the size of the rooms. With a separate bedroom, living area, kitchenette, massive bathroom with spa and two wc's and views from the balcony to the ocean and river and fabulous city scape... More

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Brisbane
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 16 April 2012
2
people found this review helpful

My husband and I celebrated our 5 year anniversary here on 3rd of March. We arrived and the processing of the booking was quick and efficient. We arrived to our room and it was ocean view, although the room was on the side and we could here a lot of the traffic noise. Room was spacious and clean however the... More

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David Brown, General Manager at Crowne Plaza Surfers Paradise, responded to this review
1 May 2012

Congratulations on your recent 5th wedding anniversary and thank you for choosing to celebrate it here at Crowne Plaza Surfers Paradise. I was sorry to hear of the initial problems which you had with maintenance issues in the room but was happy to see these were addressed immediately. Thank you for sharing your comments on Trip Advisor and I do... More

Sunshine Coast
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 April 2012
1
person found this review helpful

When we need to stay on the Gold Coast, we always book into Crowne Plaza, Surfers Paradise. We have had trouble finding a room which caters for 2 adults and 2 children under 18 years without having to pay for either 2 rooms or an extra charge for having more than 3 guests in one room. The hotel is situated... More

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David Brown, General Manager at Crowne Plaza Surfers Paradise, responded to this review
12 April 2012

Many thanks for posting your review - but most of all thank you for your ongoing patronage of Crowne Plaza Surfers Paradise. Please let me know next time you book to stay with us as I very much like to meet our regular guests in person. Thanks again and I hope to see you soon. David Brown General Manager More

Sendai, Japan
Senior Contributor
28 reviews 28 reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 April 2012

I stayed here by myself on business in late March 2012. The good: -upgrade to a nice room -great view of the beach (with the balcony doors open you could hear the surf) -nice welcome chocolates The bad: -serious service issues: not answering the telephone, forgetting requests, not bringing the things requested -offered newspaper then didn't deliver one -charged 1.5%... More

Was this review helpful? Yes
David Brown, General Manager at Crowne Plaza Surfers Paradise, responded to this review
3 April 2012

Many thanks for your both the good and bad comments and rest assured I will take these on board in order to address the service issues which you experienced. Please accept my most sincere apologies for our shortcomings on this occasion. David Brown General Manager More

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Additional Information about Crowne Plaza Surfers Paradise

  • Surfers Paradise Crowne Plaza
Address: 2807 Gold Coast Hwy, Surfers Paradise, Queensland 4217, Australia (Formerly Parkroyal)
Price range (per night):* S$185 - 301

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Crowne Plaza Surfers Paradise
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