Ibis Townsville (Australia): See 221 Hotel Reviews and 14 Photos

Also Known As:: Hotel Accor Townsville

Address: 12-14 Palmer Street, Townsville, Queensland 4810, Australia

Region: Australia > Queensland > Townsville

Amenities:

Free Parking Restaurant Wheelchair access

Hotel Style:

Ranked #12 of 39 hotels in Townsville

Price range (per night): S$104 - 263

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Ibis Townsville is conveniently located in the heart of the city dining precinct and only a few minutes walk from the main shopping centre of Flinders Mall. The hotel features 118 rooms, a cafe with alfresco dining and two meeting rooms for up to 80 delegates. Guests will also enjoy close proximity to the popular Strand development, where they can enjoy beautiful beaches, a swimming pool, community art and public events. ... more less

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Write a Review

221 reviews from our community

See which rooms travellers prefer - 5 traveller tips

gtease

Cairns, Australia

1 review

“A great weekender hotel”

Reviewed 12 June 2013 NEW

Thisis a great place to stay as it is close to the city and has a good selection of restaurants/cafes where you can eat. Just park the car and walk. Plenty of action happening but not so big city. A laid back style of city life. Plus, when we arrived, it was the hotel's shout - one free drink each... More

Review collected in partnership with Accorhotels.com

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sscp

Reviewer

5 reviews

4 hotel reviews

Reviews in 4 cities

3 helpful votes

“Good value”

Reviewed 9 June 2013 via mobile

We arrived early and were very pleased to be given an early check in. Room was clean and bed comfy. Corridors on floor one a little worn and tired looking. Overall a hasle free pleasant stay. Great location right in town, we walked to everywhere we wanted to go. We would stay again.

Dear sscp, Thank you for your great review. It is great to hear that you were able to be accommodated earlier than expected. I agree with you, our location is great. Close to local attraction and Townsville CBD. ibis Townsville is going on seven years old, hence the 'tired' atmosphere. We are gradually working on upgrading the hotel. We look... More

Cris_PRT_13

Lisbon, Portugal

5 hotel reviews

Reviews in 5 cities

5 helpful votes

“Simple and clean room to stay in Townsville”

Reviewed 4 June 2013

The Ibis in Towsville is very well located. It is in Palmer Street where all the restaurants are. It is close to a supermarket (5 minutes walk). The rooms are clean and the staff is nice. There is no free wi-fi in the rooms, that is a shame because in other australian cities there is. But if you are looking... More

Dear Cris_PRT_13 , Thank you for you review. It is great to see you were please with you stay and took advantage of our fantastic location. It is unfortunate we do not offer complimentary WiFi in our guest rooms; however we do offer 30minutes free WiFi in our Reception area and in Sugatrain Restaurant. I agree, our rooms are clean... More

BJ M

4 reviews

4 helpful votes

“Gem - clean & well run”

Reviewed 27 May 2013 via mobile

Clean, well run, excellent value. Not a holiday venue. I stay there every two weeks or so. 24hr reception and quiet clientele. Right in the middle of an eat street so plenty of dining options. Walk to city centre across the footbridge

Was this review helpful? Yes 1

Hello BJM, Thank you for your outstanding review. Your loyalty is appreciated and is always a pleasure having you stay with at ibis Townsville. Our location is an advantage being on Palmer Street, eateries and local attractions. Thank you again for your review and we look forward to your next stay at ibis Townsville. Kindest Regards Steve Wellsteed General Manager... More

LarissaJohn

Brisbane, Australia

1 helpful vote

“Above and beyond”

Reviewed 6 May 2013

Massive thank you to Dylan and all the staff at the Ibis in Townsville. We were greeted by Dylan at the reception who checked us into our room and then sorted us out with the best seat in the restaurant, right in front of the TV for the Reds game. He also came to our rescue the next day, when... More

Dear LarissaJohn, Wow what an outstanding review for the hotel, Sugatrain and our team members. AT ibis Townsville we work hard to always go above and beyond for our guests. We are the point of difference which is why we have many return guests. Dylan and all our team members are an asset to the hotel and we pride ourselves... More

jewCairns_Australia

“Customer Service”

Reviewed 2 May 2013

They could improve slightly - Breakfast was inclusive but the staff member who was organising the seating for Breakfast insisted that breakfast was not inclusive and we where asked to pay. She could have enquired and asked some questions before insisting. On the other hand the Assistant Manager was very helpful when I made a phone call and made a... More

Dear jewCairns_Australia, Thank you for your review. You have highlighted an area which requires development. Your comments will be bought up with our team. At ibis Townsville we strive for excellence in service and feedback is important when we are not consistant. It is always a pleasure receiving positive feedback and great to see an instant result when your complaint... More

Cruzin303

Contributor

11 reviews

8 helpful votes

“A comfortable stop”

Reviewed 28 April 2013

A short walk from the CBD, with comfortable, if a little tired, rooms and amenities, the staff are pleasant and helpful. There are numerous dining options close by including the attached restruant ( separate review) and room service.

See 2 more reviews by Cruzin303 for Townsville

Dear Cruzin303, What a great review, Thank you. We are lucky to be located in Palmer Street, being surrounded by local attractions and having a restaurant that is attached which offers great room service. It is great to see consistency throughout your stay. We pride ourselves on our service and strive for excellence in all areas. We hope to see... More

Bill M

Senior Reviewer

9 reviews

3 hotel reviews

“Great experience in the North”

Reviewed 21 April 2013

I spent 3 great nights in Townsville, North Queensland at the Ibis. As far as location to the city, night clubs and business' are concerned you'll not find a better place. I loved the room, enjoyed the view and found the staff very friendly. The great service is the same be it 7am or 10:30pm, I highly recommend the Ibis... More

See 2 more reviews by Bill M for Townsville

Dear Bill M, Thank you for you fantastic review. Our location is great. As you have stated, we are close to the CBD, nightlife and businesses. At Ibis Townsville we strive for excellence in service. It is great you received consistant service throughout your stay. The team at Ibis Townsville will be very pleased to see your review. We look... More

Steveqld

12 reviews

9 hotel reviews

Reviews in 9 cities

“4 night business stay, pleasant staff and comfortable stay”

Reviewed 14 April 2013

Stayed here for 4 nights from 8/4/12. Staff were pleasant and helpful and the room was clean and well serviced. Not having free wifi in the room annoys me at any hotel but 15 minutes free is available in the foyer. The location is handy to the city and there is no shortage of eateries in the near vicinity. Not... More

Hello Steveqld, Thank you for your great review. We do take pride in our service and welcome our guests with comfort and ease. I have to agree our location is great. Centrally located to Townsville and local attractions, and being located on Palmer Street you are spoilt for choice when it comes to dining. WiFi is available throughout the hotel... More

divergirl88

Townsville, Australia

10 reviews

Reviews in 7 cities

“Great place to stay if you miss the Ferry”

Reviewed 9 April 2013

After a lengthy delay in leaving Cairns my flight failed to get me back to Townsville in time for the last ferry to Magnetic Island. I highly recommend the Ibis as a place to call home for the night in such circumstances. Having the 24 hour reception is a godsend when arriving so late at night and not having to... More

Hello divergirl88, Wow what a fantastic review. Thank you. It is always a pleasure to receive positive feedback. We are a convenient hotel with our 24 hour Reception and always strive for superior service. Sugatrain is a great place to eat and we are lucky to call it ours. Again, thank you for your great review and we look forward... More

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Ibis Townsville Reviews

Ibis Townsville

221 reviews from our community

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