6 night stay here in April while attending a conference. Very impressive level of service and helpfulness from all staff in all departments. Food good and facilities also a high standard. Hotel reception, bar and restaurant areas are all dark and dated in very 1960s-1970s style. Room decor and furnishings also dull and in need of a replacement. However my...
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Dear JDE260767
Thank you for your candid review during your recent stay at InterContinental Adelaide.
We were delighted you enjoyed your stay and the overall experience was positive with high levels of service.
We also note your comments regarding the decor and have pleasure in confirming that the property will be subject to a significant investment and complete refurbishment program...
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The rooms are a good size and the view to the north is great. The decor is appropriately nice for the room rate. Food is great quality (very expensive though) and it's nice to be able to walk out to the Festival Centre area. A short walk to Leigh street provides a small number of very good eateries.
Internet connection...
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Dear Jarrod S
On behalf of all the team at InterContinental Adelaide thank you for your kind review detailing your enjoyable stay with us, including your exceptional arrival and departure experience.
We were glad you took full advantage of our superior location and enjoyed the food.
We also note your comments regarding the menu pricing and will initiate another 'price...
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Comfortable well sized if slightly dated rooms, pleasant views from the upper floors. Outrageous charges for Wifi connections. Forecourt service sloppy. Japanese restaurant is excellent.
Dear Martin
Thank you for your kind review and comments regarding your recent stay at InterContinental Adelaide. We were delighted you had a great Teppenyaki dining experience at Shiki and the location of the property was to your liking.
We genuinely encourage guests to give feedback to help us always refine our services and ensure we deliver on our brand...
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Our stayed was disappointing. We were meeting family and friends for lunch at the hotel, only to be told that the restaurant was not open. We were not told at time of booking that the restaurant was closed, even though we had booked a table. We had to go aomewhere else for lunch. We had also booked a river view...
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Dear Meribelle
Thank you for your review and feedback regarding your experience of InterContinental Adelaide during your stay.
We were disappointed your experience didn't live up to your expectations and your comments have been relayed to the Management Team for further detailed discussion.
Our Riverside Restaurant is indeed closed for lunch during the week and we offer dining in the...
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Stayed in this hotel last February. Everything was good, friendly & helpful staff, nice view to the river from the room. Only one little thing that bothered, the bed was sloppy. The rest are excellent
Dear Yuni F
Thank you for your feedback and review regarding your 'great' stay at InterContinental Adelaide..
We were delighted you enjoyed your stay but were alarmed to hear you felt the bed was a little uncomfortable particularly as they are new and have all been purchased in the last 12 months. I have reported this to our Housekeeping Director...
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Spent Easter at the Intercontinental. Stayed in a King Club Room. Very happy with room. Was able to access Club Lounge which I thought was very nice. Club lounge has breakfast, afternoon tea and pre-dinner drinks and complimentary internet and wireless. Found staff to be helpful.
Stayed here with m partner for 2 nights. We have been fortunate to stay in almost all the 5 star hotels in Adelaide, but this one has been our favourite and most memorable. Check-in was quick and easy with the service from one of the lovely girls at the desk. We went up to our assigned room and were very...
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Dear JTPearse
Thank you for choosing to stay at InterContinental Adelaide the team were delighted to receive such generous feedback from you and we were pleased you really enjoyed your stay.
Your comments are a great motivator to all colleagues at the hotel who work tirelessly behind the scenes to deliver on our brand promise of Great Hotels - Guests...
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Nice hotel, good location, needs bit of refurb. Checkin was quick but checkout took almost 20 mins on top of that concerige almost 30 mins to bring my vehicle from the car park. Best part was room service and buffet breakfast. Nice selection of fresh fruits and cold meats. Good value for money.
Restaurant staff got us free complimentary sparkling...
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Dear Pksk
Thank you for staying with us at the InterContinental Adelaide and spending the time reporting back on your enjoyable stay with us.
We were delighted you had a great experience overall and we apologise for the inconvenience you experienced on check out. This has been brought to the attention of the Management.
We do sometimes have some minor...
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The room and hotel facilities generally were excellent. Nice views of the city, adjacent to convention center. Concierge service also good. However, the in-room Internet charges were 55 cents a minute (!) or about $30 per day. This forced me to use the advertised free internet service in the lobby, which in fact was very weak. Frequently I found better...
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Dear Pedro
Thank you for staying at the InterContinental Adelaide and spending time reporting back on your experience.
We value guest feedback of this nature and also appreciate your comments regarding Internet charges which are currently being reviewed Australia wide by IHG. We appreciate your high expectations of Internet usage coming from the USA and we are working hard to...
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Fantastic Business hotel, by far the best in Adelaide. The odd shape of the hotel is a nice change from the usual.. Bed was awesome, i could has slept through check out. As expected, room was clean - spotless. The shower had a good pressure. The highling would be Shiki Tepenyaki - if you visit this hotel this is a...
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Dear Agentxaus
On behalf of all the colleagues at InterContinental Adelaide we would like to thank you for your kind comments during your most recent stay with us.
We work tirelessly in the background to ensure that we deliver on our brand promise of Great Hotels - Guests Love.
The devils in the detail for us and its very rewarding...
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