We booked for 3 single beds - got bunks instead in a room that wasn't even ready. When we complained they swapped the room but told us it wouldnt be ready for another half hr (which was about 5pm). When we asked if there was somewhere air conditioned to wait (as it was 35c outside) the receptionist shrugged and didnt... More

We booked for 3 - was presented with a double bed. Had to ask 4 times for trundle bed to be brought in. Bathroom very unclean - grit/mould everywhere. Hairs galore (not ours). Felt sorry for the African cleaner - spoken to like dirt from the Korean guy. We paid $160 p/n - worth $60 p/n if you ask me... More

It was very basic accomdation at an affordable price. Quiet location with excellent friendly service. Clean and tidy. Only complaint was the pillows were terrible. The guest laundy was a bit average. Thanks

We have stayed at Jacksons for the last 20 years and it has steadily got worse-never ever again. The towels and sheets were clean but that is all! The bathroom was disgusting and smelled of urine. The fridge was filthy. We stayed for 4 days and the cleaner refused to service our room. When I requested clean crockery the maid... More

Our room was fine, clean. Our friends got one next to the pool in which it smells after fresh paint and room was not cleaned. We complained and left for town. When we came back the room was still not clean. We complained again and after that our friends got another room which was ok.

Recent stay was very disappointing. Had to wait 15 mins for someone to come to the reception desk and indeed, the only reason someone did come is because I stood at the desk and used my mobile to call reception! There was no apology for being left waiting. The room we were given was over-priced being an ex-smoking room. Also,... More

I was told check-in time was at 2pm, but I had to wait until 4:15 for room to be cleaned and ready for me to enter. Huge line-up at the front desk meant I had to wait 20 minutes(!!!) just to check in to my pre-booked room! NOT because of other customers, but because the single clerk was on her... More

i was coming to adelaide to check out the state and see what it had to offer, so far this place has left a bad impression, the place is a disgrace, i felt violated, the place is unhygenic, stinks of smoke (despite the no smoking signs on the doors), i upgraded to the spa room... what a joke the spa... More