I stayed at the Grand Mercure Swanston Street for 4 nights on business recently. While the hotel is a little dated, everything was quite acceptable and I will stay there again. It was good value for money. I would rate it as a solid 4 star property. The staff was pleasant throughout. My room was a decent size and comfortable.... More

i have stayed at the swanston many times over the last few years and i find that they are allways meeting expectations. they are central to most things in town. and clean and tidy as well. even with swanston street redevelpment it was exelent

very central, couldn't do better than that. Staff helpful and friendly. They gave us a great room with awesome view of city lights. would stay again.

Finding the hotel was easy enough even though it is completely surrounded by the roadworks at the moment. Check in was very simple and friendly. First step out of the lift revealed older carpets and wall colours. However is what you would expect from an older building. The room was great size. Large and welcoming. A great surprise was very... More

On arrival the checkin process was easy and convenient. The room was comfortable and clean, though the bathroom toilet area could do with a bit of updating. Taps worn, chiped enamel in bathtub, but certainly didnt impact on our stay! Our stay was comfortable and enjoyable, and the staff were friendly. The concierge Chris Pappas was exceptiional at his job... More