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The Swanston Hotel, Grand Mercure

4.5 of 5
195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston) (Melbourne CBD)
Hotel amenities
The Swanston Hotel, Grand Mercure
Ranked #42 of 195 hotels in Melbourne
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1,195 reviews from our community

Traveller rating
    321
    574
    236
    42
    22
See reviews for
Families
295
 
Couples
422
 
Solo
148
 
Business
198
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Melbourne
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 24 May 2013 NEW

Comfortable and adequately appointed in the centre of the Melbourne CBD. Close to transport, entertainment, shopping and restaurants in the city. Trams at the front door, China town and major shopping establishments just around the corner. Friendly staff and comfortable well appointed rooms.

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Review collected in partnership with Accorhotels.com

See 2 more reviews by ipo11961 for Melbourne
A TripAdvisor Member
5 of 5 stars Reviewed 23 May 2013 NEW

Plum in the centre of Melbourne's shopping district, this hotel offers the perfect base to explore Melbourne. The Swanston rooms are larger allowing more room however the smaller, standard rooms are more than adequate.

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Review collected in partnership with Accorhotels.com

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 May 2013 NEW

Stayed 3 nights at a wonderful price. The hotel is in a fantastic location, and only a two minute walk to the Bourke Street Mall. The beds were comfortable, the room was spotless, and the staff were brilliant! I'll be staying here every time I visit Melbourne.

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 23 May 2013 NEW

My friend and I recently stayed for 3 nights in this hotel. First impressions do count and the excellent service by the staff shows from the moment you walk in! We arrived a little before 2pm check in time but it was no hassle got into our room straight away. We were given a spacious twin room (two double beds)... More

Was this review helpful? Yes 1
See 2 more reviews by karenk22 for Melbourne
Canberra
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 22 May 2013 NEW

I stayded at the Swanston Hotel when visiting Melbourne for the football with a friend. The room was ok, but the airconditioning was very noisy and had to be turned off overnight because of this. The beds were uncomfortable and old. In addition during the stay I had another guests items left in my room when we were out, and... More

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See 4 more reviews by rbbrooks for Melbourne
Adelaide, Australia
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

Been holidaying in Melbourne for years & I have worked in hospitality & to say that all staff encountered within this hotel on various stays, are extremely accommodating. The room of choice for myself & travelling companion is a twin with double beds for ease & comfort. The best location with so much within walking distance and trams on the... More

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Review collected in partnership with Accorhotels.com

Brisbane, Australia
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

We spent 4 nights in this excellently located hotel for our wedding anniversary. Upon check in the staff were amazing, with special thanks to James at the concierge desk who was super wonderful. The rooms was spacious, clean, the bed comfortable and the couch appreciated. We had an excellent view of Eureka Tower. The location, around the corner from Bourke... More

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Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

The hotel is clean. And it is near to restaurants, shopping places, and the train station. Hotel staffs are very helpful. I arrived very early to hotel (4am). And they allowed me to check-in early once my room was available - at 7am.

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Review collected in partnership with Accorhotels.com

Brisbane, Australia
1 review
5 of 5 stars Reviewed 21 May 2013 NEW

The hotel is located very conveniently In Swanston Street. The customer service was excellent and very helpful and went the extra mile. THe room was large and very comfortable and the Concoon Bar was great. Will stay there again on our next trip

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Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 21 May 2013 NEW

I was pleased to find that our room is big with two twin beds and each seems like a super single (can probably fit in two people nicely). The beds are very comfy and well equipped with many pillows. The only con is that after cleaning, the cleaning lady usually misplace my pillows and puts them all on my friend's... More

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

 
 
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Hotel Summarization (Beta)

What travellers say

  • Great location(54)
  • Very good(19)
  • China town(13)
  • Buffet breakfast(11)
  • Staff were friendly(11)
  • Friendly and helpful(10)
  • Bourke St Mall(8)
  • Only negative(7)
  • Valet parking(6)
  • Air conditioning(6)

Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St., Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Region: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotels in Melbourne
#37 Luxury Hotels in Melbourne
#42 Business Hotels in Melbourne
Price range (per night): S$208 - 349
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Grand Mercure Hotel Swanston is in the heart of the city, close to restaurants, theatres, nightlife and Melbournes best shopping. The hotel features 200 spacious, well appointed rooms and a restaurant on the 15th floor which overlooks the city centre. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Mercure
The Swanston Hotel Grand Accor

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The Swanston Hotel, Grand Mercure
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