We arrived at the hotel, went to our room, and we were disappointed in size and amenities went to reception and saw Liam who upgraded us with out any problems. The hotel was in a great location and all the staff were very helpful. When we go back to Melbourne we will stay there again.

I picked this hotel as the location was just what I needed. Unfortunately, the hotel is dated and wayyyyy past its prime. I had to go out and buy ear plugs because the room was so noisy (even without the construction noise) - the pipes from other rooms meant whenever anyone flushed a toilet or had a shower or ran... More

The location I find is very good. Easy access to trams and everything else. This is one of the reasons we have stayed with this Hotel so often. Took advantage of special prices through the Accor system and upgraded to bigger room this time. Everything was good. Service at desk and in restaurants was good, friendly and helpful. Queries were... More

the hotel is looking a bit tired but is being renovated so should improve. One of the lifts were not working as it was being upgraded which meant that getting from your room to ground floor at checkout time took a little bit longer but it wasnt too bad. We were otified about this whe we booked so were expecting... More

Lift not working so couldnt get up or down to the room easily at all, and it didnt get any better once i did. tired, dirty, feral. yes its a good location and the cheapest thing you can find around there, but i wish i'd shelled out more and stayed somewhere even half decent. a private room at a hostel... More

This hotel is right in the centre of the shopping district and restaurant mecca of china town. It is nicely appointed and great value for money. The bufet breakfast was well presented with plenty of choice, and meals are well priced for evening dining in the restaurant. the cocktail lounge was especially good value, with daily $10 cocktails and a... More

Clean hotel with very helpful and friendly staff. Very good service. Great location right in the centre of the city. It was a bit hard to find at first because of works in Little Bourke St. Good facilities but getting a bit tired. Delicious buffet breakfast. Will definitely stay here again.

From the moment my Friends & I walked into this hotel,we were given first class service,the rooms are small,but clean,and we only slept in our room as we were out & about. The bar area was a lovely place to sit & share a glass of wine & lovely bar snacks after a hard days shopping.Very central for everything,shopping,china town,bars,coffee... More

Stayed there for 3 nights. Great service and room was good. Hotel is in the heart of the city so its easy to walk to most of the inner city sights. All the staff we encountered were very friendly and helpful Would stay there again.