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All 188 Melbourne hotels

BEST WESTERN Riverside Apartments

4.0 of 5
474 Flinders Street, Melbourne, Victoria 3000, Australia
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BEST WESTERN Riverside Apartments
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Ranked #102 of 188 hotels in Melbourne
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79 reviews from our community

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Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 16 June 2013 NEW

We are a family with young children who have just recently stayed in a 2 bedroom apartment on a Friday and Saturday night. Arrived to a rather rude and blunt greeting from the man at reception, so off to a not so good start after a long car trip. They really need to review customer service. Our 2 bedroom apartment... More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 11 June 2013

Can't watch tv bad reception. Not enough hot water only lasts 6 minutes. Lift stinks of cigar smoke. Call's from other guests saying help let me in @ 3:20 am. Tell reception and all we get told is sorry with excuse after excuse. The cleaners need to be re-educated to clean benches. The best thing was location with everything close... More

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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review
14 June 2013

Thank you for your reviewing your recent stay at our annex apartments, The Highlander. I'm sorry you had a stay interupted by other guests. Our reception is open 24 hours so if there is a problem in the future please contact us immediately so we can deal with any issue straight away. More

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bendigo
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 June 2013

I stayed in a 1 bedroom apartment at the The Riverside Apartments for 4 nights. The apartment was spacious and clean and good value for money. The reception staff were friendly and helpful. The apartments are in an excellent position.

Was this review helpful? Yes 1
See 2 more reviews by miss s for Melbourne
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review
6 June 2013

Thank you for staying with Best Western Riverside Apartments and also for taking the time to comment on your stay. It's always good to hear guests have enjoyed their stay with us and we hope to see you again soon. More

Geelong, Victoria AUSTRALIA
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 9 May 2013

I recently stayed at the Riverside Apartments with a couple of friends. The reception staff were very friendly and efficient on check in. Our room had a very spacious main living area however the second bedroom was quite small and there was very little room around the two very closely placed single beds. In saying this the wardrobe in this... More

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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review
10 May 2013

Thank you for taking the time to review Best Western Riverside Apartments. We are glad to hear you enjoyed your stay and appreciate you pointing out a couple of areas that can benefit from our attention. We look forward to welcoming you back. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 3 May 2013

The apartment was spacious and contained all the things needed however I just felt it was a bit tired and not so clean. The floorboards in the kitchen had lifted and there were stains on the bathroom vanity overall was a pleasant enough place to stay and a good location

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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review
5 May 2013

Thank you for taking the time to review Best Western Riverside Apartments. I'm glad you enjoyed your stay and found the apartments spacious and well located in the heart of the city. We have an on going renovation progran for our apartments which includes a complete refurbish of our kitchens and bathrooms. While all of the apartments are 4 star... More

Auckland Region, New Zealand
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 14 April 2013

We stayed for four nights and had a large apartment with access to all the transport Melbourne had to offer. We were able to see metro trains, trams, and buses passing almost continuously fifteen stories below. Luckily our grandchildren were with us when we spotted helicopters landing on a landing strip on the Yarra (high rollers for the Crown casino... More

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See 6 more reviews by w0lves70 for Melbourne
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review
24 April 2013

Thank you fpr posting your views on your recent stay at Best Western Riverside Apartments. Glad to hear you enjoyed your stay and looking forward to welcoming you back. More

Bendigo, Australia
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 10 April 2013

We stayed here on a Saturday night and couldn't hear anything which was a relief as there is a nightclub entrance right outside the entrance to the apartments. This place certainly isn't 5 star but it was cheap, clean and the staff were excellent. We arrived early and they let us into the room to get ready for a wedding.... More

Was this review helpful? Yes 1
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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review
11 April 2013

Glad to hear all went well on the day and that your stay was a comfortable one Hopefully we will see you sooner than later. More

Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 April 2013

The apartment we had is a 2 bedroom apartment of a good size facing the Yarra River and Crown Casino! Melbourne Aquarium is just across the road and Crown Casino is not more than a 10 mins leisure walk. There are some small convenience shops or Asian supermarket nearby but i preferred Coles or Woolsworth which is like 15-20mins walk... More

Was this review helpful? Yes 2
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review
6 April 2013

Thank you for sharing your comments. I'm glad you enjoyed your stay with us at Best Western Riverside Apartments. The apartments are very well located and spacious making for a comfortable family stay. Please come and stay with us again. More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 April 2013

Location: Positive-close to the tram Negative-nightclub just around the corner and young people still loitering around the streets and lining up for nightclubs at 9am! Very loud. The room: Positive-big and spacious. Negative-smelt like smoke like you wouldn't believe. Must have been entrenched in all the furniture/curtains/carpet in the room. Was so bad we wanted to leave half way through... More

Was this review helpful? Yes 1
See 2 more reviews by Kimbomelbourne for Melbourne
Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review
6 April 2013

Thank you for taking the time to review our annex property, The Highlander. I'm sorry the apartment felt smokey to you. We have a strict no smoking policy and would have gladly moved you to another apartment had we known you were uncomfortable. Please come back again so we can give you a better experience for your next stay. More

Richmond, Canada
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 24 March 2013

First, do not drive to the stated address of the hotel (474 Flanders Street). We took our car into the carpark at that address, and found that it was not the hotel lot. We had to back ourselves onto Flinders St. (hairy experience!) and search for the hotel reception. We parked on a side street and finally found the reception... More

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Steven B, Public Relations Manager at BEST WESTERN Riverside Apartments, responded to this review
26 March 2013

Thank you for taking the time to review Best Western Riverside Apartments. I'm pleased to hear you had an enjoyable stay and I'm equally pleased to say guest wifi access has been comletely overhalled, so no more access problems. More

 
 
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Additional Information about BEST WESTERN Riverside Apartments

Also Known As:
Best Western Riverside Apartments Hotel Melbourne
Best Western Riverside Apartments Hotel
Best Western Melbourne
Best Western Hotel Melbourne
Address: 474 Flinders Street, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne
Amenities:
Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#81 Luxury Hotels in Melbourne
Price range (per night): S$149 - 297
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Year remodeled - 2008/9. Best Western Riverside Serviced Apartments are located in the CBD of Melbourne and offer two types of accommodations. Riverside annex apartments described as the annex rooms when booking are located on the corner of Flinders and Highlander Lane situated on the first, second and third floors, just near our reception in Highlander Lane. All apartments in this building are one bedroom. Both riverside and the annex rooms are conveniently located at the historic and entertainment end of the city, just minutes walk to crown casino, Melbourne exhibition and convention centers, aquarium, Southbank restaurants, observation deck and Etihad Stadium. ... more   less 
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