We stayed here to celebrate my husband's birthday. We booked the room using frequent flyer points which was a real bonus. From check in to check out we loved our stay. The service was fantastic with no request being any trouble. Our daughter left something on the plane and staff placed many phone calls to the airline on our behalf...
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The Westin Melbourne did not disappoint. From the spaciousness of the room, to the toiletries, and the service when my shower head was faulty. The staff were exceptionally friendly and accommodating. Even had a great recommendation for coffee in a hurry.
My only gripe was that despite not opting in at checkin due to corporate policy, when I went to...
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Went down to Melbourne and stayed at the Westin Melbourne in early May.
Great location! It locates on the corner of Collins and Swanston Street. Just few blocks away from shopping malls like David Jones and Myer, and one block away from China Town. You can casually stroll around CBD or there's city circle free tram to take you around....
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Dear Reviewer. Thank you for taking the time to provide such detailed feedback regarding your recent stay. We are pleased you enjoyed our close proximity to all that Melbourne has to offer, our spacious guest rooms, heavenly shower and inspiring menu options. As one of Melbourne’s leading five star hotels, we strive to ensure guests have a valuable experience so...
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I have stayed at The Westin Melbourne many times for both business and pleasure and go back time and again, due to their great service, beautiful large balcony rooms (Deluxe King) and the best ever beds. Have also eaten at their restaurant, Allegro, often with meals and service excellent. The Martini bar is great for drinks and appetizers after the...
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Dear Reviewer. Thank you for your inspiring comments regarding your recent visit. We are delighted you experienced a refreshing stay with our personalized service, spacious deluxe rooms and Heavenly beds. We will also pass your inspiring comments regarding Allegro and Martini Bar. We look forward to welcoming you back during the football season. Be well.
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I stayed at the Westin for the fourth time in early April and have booked to return to celebrate my birthday later in the year. Each time I have stayed at the Westin has been a wonderful experience - friendly, first class service from all staff we dealt with. The location of the hotel is perfect - right in the...
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The hotel distinguishes between paying and non-paying (using Starpoints or free nights from Starwood promotions) guest! The Westin Melbourne belongs to the group of Starwood hotels that don’t bother about you when you use your Starwoodpoints or free nights out of a Starwood promotion
As a Platinum member of the SPG program, I am deeply disappointed with Starwood that they...
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Dear Reviewer. Thank you for taking the time to provide feedback regarding our SPG program and The Westin Melbourne. We regret your experience was not fulfilling and would like to address your concerns regarding SPG and breakfast. We would value the opportunity to resolve your concerns directly and request that you contact our General Manager at your earliest convenience. If...
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I just wanted to write a quick review on the service I received over the phone when making a booking at the Westin. Amber was the name provided on the other end of the line and I have to commend her on her service. She was lovely and patient in answering my questions regarding the different rooms and valet parking,...
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Dear Reviewer. Thank you for taking the time to provide such delightful feedback regarding your reservation experience. We will certainly pass on your comments. We look forward to welcoming you back for your next special occasion. Be well.
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The hotel's location is very convenient to Melbourne's CBD, business, shopping and restaurant scene. The staff make you feel very comfortable. The rooms are great as are the beds and bathrooms. Resulting in a very good night's sleep and feeling of being very well rested from the stay at the Westin.
Dear Reviewer. We are delighted you experienced a refreshing stay with our personalized service, spacious bathrooms and Heavenly beds. We are pleased you had a rewarding stay and enjoyed our central location amongst some of Melbourne’s finest attractions. Be well.
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I spent 24.00 in Melbourne for Business. This hotel is centrally located in Business surroundings.
Hotel care for guest is good, even perfect. I could let my luggages at the concierge for a full day @ the office + enjoy a shower before Overnight Flight to SIngapore. No extra cost, Concierge was friendly and dedicated.
Sounds one of the great...
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Dear Reviewer. Thank you for choosing to stay at our hotel for your recent trip to Melbourne. We are pleased you enjoyed our central location and Concierge assistance. We look forward to the pleasure of welcoming you back to The Westin Melbourne. Be well.
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We have stayed regularly in Melbourne over the past few months and always at a different hotel, usually based upon the "package" they have available. The Westin was the best one. Right from the time we drove up the service was excellent. Our room was a great size, with a huge bathroom (and separate bath). It seemed to have all...
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Dear Reviewer. Thank you for taking the time to provide positive feedback from your recent stay. We pride ourselves on providing personal, instinctive service and we were delighted to read your stay was certainly memorable. For future visits to Melbourne, please visit our website to view our upcoming special offers. Be well.
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