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All 200 Melbourne hotels »

Quay West Suites Melbourne

5.0 of 5
26 Southgate Ave | Southbank, Melbourne, Victoria 3006, Australia
Hotel amenities
Quay West Suites Melbourne
Ranked #2 of 200 hotels in Melbourne
4.5 of 5 stars 207 Reviews
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207 reviews from our community

What travellers say about this hotel
  • Great location(8)
  • Room service(8)
  • Short walk(6)
  • Federation square(5)
  • Buffet breakfast(4)
  • Would definitely stay(3)
  • Very nice(3)
Traveller rating
    141
    52
    9
    2
    3
Only show reviews for Family (53) | Couples (80) | Business (27)
Date Rating
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 May 2012 NEW

This was a family weekend for my daughter's 40th. We had 2 suites. I booked them months ahead and was disappointed that they were not on the same floor. I had requested this, and had booked so far ahead, I could not see why it was not possible. The staff were great, very helpful, and our suites were huge, pretty... More

Was this review helpful? Yes
See 3 more reviews by Faye47_11 for Melbourne
Jackie Porter, General Manager at Quay West Suites Melbourne, responded to this review
29 May 2012

Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. Your comments will be shared with all of our team. Guest reviews enable us to monitor... More

Buderim, Australia
Top Contributor
81 reviews 81 reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 25 May 2012
1
person found this review helpful

What a nice place to stay in central Melbourne and so close to everything. There is a nice pool and sauna on the 5th floor. The room was comfortable and there are larger rooms/appartments for those with children or groups of friends. The room was also set up for eating in and getting your own breakfast. There is a 7... More

Was this review helpful? Yes
See 3 more reviews by olie293 for Melbourne
Jackie Porter, General Manager at Quay West Suites Melbourne, responded to this review
29 May 2012

Guest reviews enable us to monitor our standards and we look forward to welcoming you back to the hotel on any future visits you may make to Melbourne. More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 25 May 2012

We stayed 2 nights at Quay West in a 1 bedroom suite. We originally paid for a premium city view suite after calling them and being told they look directly over the river and city. Upon entering the room We realised our city view was of St Kilda rd. We rang reception straight away and after calm but stern words... More

Was this review helpful? Yes
Jackie Porter, General Manager at Quay West Suites Melbourne, responded to this review
30 May 2012

It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with your requests to change suites, we are however sorry that... More

Melbourne
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 21 May 2012
1
person found this review helpful

We had difficulty finding the apartments so rang reception and they guided us through the area. The front end staff were exceptionally friendly and helpful. We chose a City View apartment and although only on the 3rd floor, had a great view of Flinders Street Station and Yarra River. We were just a short 2-3 min wander along Southbank from... More

Was this review helpful? Yes
See 3 more reviews by taya62 for Melbourne
Jackie Porter, General Manager at Quay West Suites Melbourne, responded to this review
29 May 2012

We appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It is nice to know that we provided the appropriate level of service throughout your stay; your comments will be shared with our team. We look forward to welcoming you and the family back... More

Adelaide, South Australia, Australia
2 reviews
5 of 5 stars Reviewed 21 May 2012

Stayed there for a few days recently while at a Conference. Great location, rooms and service. REALLY GOOD service. Will definately stay there again.

Was this review helpful? Yes
Jackie Porter, General Manager at Quay West Suites Melbourne, responded to this review
29 May 2012

It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive... More

new zealand
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 17 May 2012
1
person found this review helpful

We researched this holiday carefully online mainly with Trip Advisor. This hotel was more expensive than some of our other shortlisted hotels but it was worth every cent and exceeded our expectations in every way. Perfect location for downtown Melbourne but with the river right there for a leg streach in the morning.Also very handy for transport, many great restaurants,... More

Was this review helpful? Yes
Jackie Porter, General Manager at Quay West Suites Melbourne, responded to this review
29 May 2012

It’s always a pleasure to receive positive feedback, which I will be sure to share with our team. Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive... More

Perth
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 17 May 2012

PROS With GHA status, we elected to stay at Quay West Suites instead of our usual haunts. Fabulous location within walking distance of the Casino, Etihad and shops. Nice 1 bedroom suite. CONS Terrible lumpy bed that sagged in the middle. No practical place to set up laptop. No WIFI except supposedly in the lobby where there was no connection... More

Was this review helpful? Yes
See 2 more reviews by MaggieM8 for Melbourne
Jackie Porter, General Manager at Quay West Suites Melbourne, responded to this review
29 May 2012

Thank you for taking the time to tell us about your stay at Quay West Suites Melbourne. Guest reviews enable us to monitor our standards. We note your comments regarding the wireless internet and are pleased to confirm this has been installed throughout the hotel since your stay. We look forward to welcoming you back to the hotel on any... More

Sydney, Australia
Contributor
15 reviews 15 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 16 May 2012

This place, is not grand, but I would go back every time. Why? Its the combination of the location, the price, the quality and the people. Location is AAA for a Melbourne visitor, its almost city centre but just far enough out of the centre that there is plenty of light to make time in your room enjoyable and close... More

Was this review helpful? Yes
See 2 more reviews by dudeskewl for Melbourne
Jackie Porter, General Manager at Quay West Suites Melbourne, responded to this review
17 May 2012

We appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It is nice to know that we provided the appropriate level of service throughout your stay; your comments will be shared with our team. We look forward to welcoming you and the family back... More

Melbourne, Australia
1 review
5 of 5 stars Reviewed 15 May 2012

We stayed at Quay West to celebrate our 30th wedding anniversary. They could not have been more accommodating. We were upgraded, received a complimentry bottle of champagne, were able to get into our room early and they arranged for our car to be there longer than our stay while we enjoyed the sights of Melbourne. Great views of the river... More

Was this review helpful? Yes
Jackie Porter, General Manager at Quay West Suites Melbourne, responded to this review
17 May 2012

Once again congratulations on your anniversary! Thank you for your kind comments. I am delighted that you felt relaxed and pampered and you left with great memories. We look forward to welcoming you back next time you are in Melbourne, More

Newcastle, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 10 May 2012

We have been to Melbourne a few times and have stayed closer to mall so we could walk to the shops. As we have spent alot of time in that area we thought this time we would give Southbank a try. Wow, we had no idea it was so nice and the Crown complex is amazing!! You are so spoilt... More

Was this review helpful? Yes
Jackie Porter, General Manager at Quay West Suites Melbourne, responded to this review
13 May 2012

Thank you for staying at Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. Your comments will be shared with all of our team. Guest reviews enable us to monitor... More

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Additional Information about Quay West Suites Melbourne

  • Quay West Hotel Melbourne
  • Quay West Melbourne
Address: 26 Southgate Ave | Southbank, Melbourne, Victoria 3006, Australia
Price range (per night):* S$358 - 497

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Quay West Suites Melbourne
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