What a nice place to stay in central Melbourne and so close to everything. There is a nice pool and sauna on the 5th floor. The room was comfortable and there are larger rooms/appartments for those with children or groups of friends. The room was also set up for eating in and getting your own breakfast. There is a 7... More

We stayed 2 nights at Quay West in a 1 bedroom suite. We originally paid for a premium city view suite after calling them and being told they look directly over the river and city. Upon entering the room We realised our city view was of St Kilda rd. We rang reception straight away and after calm but stern words... More

We had difficulty finding the apartments so rang reception and they guided us through the area. The front end staff were exceptionally friendly and helpful. We chose a City View apartment and although only on the 3rd floor, had a great view of Flinders Street Station and Yarra River. We were just a short 2-3 min wander along Southbank from... More

Stayed there for a few days recently while at a Conference. Great location, rooms and service. REALLY GOOD service. Will definately stay there again.

We researched this holiday carefully online mainly with Trip Advisor. This hotel was more expensive than some of our other shortlisted hotels but it was worth every cent and exceeded our expectations in every way. Perfect location for downtown Melbourne but with the river right there for a leg streach in the morning.Also very handy for transport, many great restaurants,... More

PROS With GHA status, we elected to stay at Quay West Suites instead of our usual haunts. Fabulous location within walking distance of the Casino, Etihad and shops. Nice 1 bedroom suite. CONS Terrible lumpy bed that sagged in the middle. No practical place to set up laptop. No WIFI except supposedly in the lobby where there was no connection... More

This place, is not grand, but I would go back every time. Why? Its the combination of the location, the price, the quality and the people. Location is AAA for a Melbourne visitor, its almost city centre but just far enough out of the centre that there is plenty of light to make time in your room enjoyable and close... More

We stayed at Quay West to celebrate our 30th wedding anniversary. They could not have been more accommodating. We were upgraded, received a complimentry bottle of champagne, were able to get into our room early and they arranged for our car to be there longer than our stay while we enjoyed the sights of Melbourne. Great views of the river... More

We have been to Melbourne a few times and have stayed closer to mall so we could walk to the shops. As we have spent alot of time in that area we thought this time we would give Southbank a try. Wow, we had no idea it was so nice and the Crown complex is amazing!! You are so spoilt... More