From the booking stage the staff are excellent , they recommend a Limo service to pick up from the Airport, I suggest you take it. The room was very good with full kitchen, it is close to the Docks, and a free tram just outside the front door. We would stay here again. Bed was comfortable, and the unit had... More

The apartments at the Grand Mercure Docklands provides nearly everything one needs if you are staying for more than a few days in Melbourne and it is very convenient to Etihad Stadium. If you are visiting for a while and planning on attending an event at Etihad, this is a very conveniently located place. I was staying in a 2... More

Worst checkin ever had, no parking available to check in- extremly difficult to find room and carpark. Check fine print carfully- serviced apartment means serviced once a week- $30 to $50 to get apartment serviced with fresh towels or you can wash them yourself. Location just to far to walk into the city. For the money charged you can get... More

Stayed for 3 nights with 5 guessed.. Apartments are so separated that you have to walk up the road back to reception so that u get a new supply of fresh towels for yourself, rooms not cleaned or restocked once on our 3 nights and 4 days we where there. Rooms had water damage and dirty and grim especially around... More

I was lucky to get 'pay for 2 but get 3' promotion and stayed in 3 bed-room apartment with 6 people. The view was great with the water and bridge, especially when sunset and lights on. The balcony is very close to your neighbor's, if they are quite noisy, could be a bit annoying. It's clean, spacious and convenient. For... More

We arrived at the hotel, had the longest check-in that I have ever experienced. We were directed to our allocated car park - told that it was on the third floor, only to find EVENTUALLY that it was on the first floor. Got into the room, walls needed painting, blinds were all broken. Not TV, Foxtel or heater remote :(... More

Stayed here last February but for some reason they keep saying I'm mistaken and I didn't stay here but yes I have double checked my reservation and I did stay here! Uncomfortable beds, good views of the water tram is close, but I would much rather stay in a hotel in the CBD. The front desk was a walk if... More

Close to Melbourne central. Walk to amenities and shops and very close to Tram 35 which is the free tram service that runs the perimeter of Melbourne city. Hotel is close to transport and easily accessible by foot, tram, taxi or car if you have one. Parking is available to guests if you either drive to Melbourne or if hire... More

It's really not a great customer service experience with these type of managed apartments. Room quality is inconsistent as different owners provide a broad range in quality of amenities and furnishings. My room was simply OK, nothing really wrong with it, but very basic. My harbour view was partial, main view was of a very big car park. No real... More