Recently held a conference at the Pan Pacific for 175 pax which ran very smoothly. Everything from the initial contact with their events department to the staff on the day to the room itself was above and beyond my expectations. Even when our timing ran over on the day, the staff were very understanding and changedtheir initial set up to...
More
Dear Kate M
Thank you for taking the time to post your review from which I am delighted to read you found our Conference Facilities – Great and that the event sales team and operational team were able to attend to all of your needs to ensure a successful event. We would be honoured to host another event for you...
More
This hotel has the misfortune of being in the middle of a run of excellent hotels. There isn't really anything wrong with the room, just not nearly as nice as nicer hotels.
It seems like someone bought an old Sheraton or Ramada Inn and put a little bit of paint on top of old paint.
The bed was nice and...
More
Dear Jon S
From your review I believe that you stayed in one of our standard rooms which are our entry level. Lower priced rooms and there a number of these rooms that do still have the shower over the bath combination, something that a few years ago was the norm. When we upgrade these rooms in the next round...
More
Stayed here for work and won't do it again. Better value for money elsewhere. Breakfast was good but the rooms weren't that clean and the bath filled with brown water when I showered! eeeeww!
Dear Clarkey65
My sincere thanks for your review and my apologies that during your stay, we did have an issue with a valve on our water system and as mentioned in the letter sent to all of our guest rooms, and mentioned to all of our check in guests, there was likely to be as a result of the need...
More
Booked for two nights over a weekend on a special Singapore Airlines deal that gave us free breakfast. Room was a good size with a nice view over the river and to the WACA ground? Food in the restaurant was extremely expensive ($38-42 for a main) . However we found an Irish pub over the road which served great food...
More
Dear Welovetravelling01
My thanks for your comments and I am glad that you were able to take advantage of a special package to stay with us. Our fine dining restaurant, Origins, does have a variety of dishes including our very popular Queens Banquet option which was the menu served to the Queen during her visit over CHOGM and as mentioned...
More
My husband and I stayed for a 3 day weekend. The room was lovely and comfortable and the king size bed was great. The room looked over the river and had a magnificent view. But the restaurants and bars in the hotel were very expensive, as were most restaurants in Perth. The beer particularly was incredibly expensive. We bought beer...
More
Dear Docsmissus
Thank you for your very comfortable review and I am sorry that you found the prices a little expensive. We do price according to our actual costs and also run market driven pricing which does entail regular price comparisons. Unfortunately, the café you dined in, would also price according to their market and hence pricing is scaled accordingly.
More
I regularly travel to Perth and usually stay for a week so I understand hotels in Perth are well utilized and expensive, compared to other Aussie cities. But...After my 4th stay at this hotel, I can say I won't be back, nor would I recommend it to others.
My room was tired, basic and not very clean, especially the bathtub/shower....
More
Dear Emerys2008
Thank you for your review and my sincere apologies that you felt the hotel was not worth a future visit. I do value any feedback and on the rare occasion where a mistake is made, we do try and put measures in place to ensure that despite these little hiccups all of our guests leave with fantastic memories...
More
My partner was here for 2 weeks and I joined him for a long weekend. The hotel service was good but the hotel is only 3 star in my view. The rooms are badly in need of renovation. I don't object to the bathroom decor but the bath was old and worn and I didn't want to sit in it....
More
Dear MMona55
Thank you for your review and my apologies for the housekeeping issues in your room. I am sorry that the team did not rectify the issue when raised which I have taken up with the team concerned. It is always disappointing that these little things occur but it is through reviews such as yours that we are able...
More
I stayed overnight for a two day conference on business. The meeting rooms on 5 are spacious well served and serve there purpose well.
However the room i had on the 11 floor was tired, dated and not up to the standard i was expecting. the plumbing is the noisiest i have ever heard, i could hear toilets flushing during...
More
Dear Davo1968
Thank you for your review from which I am pleased to note you found our meetings on 5 top class. Since we opened these 7 meeting rooms in 2008, we have often received such positive feedback- ideally suited to the smaller boardroom type or smaller group meetings and I am glad that this was also the case with...
More
I stayed here for 4 nights in May 2012 for a conference.
The room was a good size and well decorated although the lights were a bit dim for my liking. The bathroom vanity and basin were new; the shower-over-bath and tiled wall were a little old but still tidy. My room on the 16th floor had a nice view...
More
Dear Sam5697
Thank you for taking the time to post your comments following your recent stay with us and for your suggestions on areas for improvement – we will certainly consider these as we move into our refurbishment programme. I am also glad that the team were efficiently able to assist you with your various requests and we do of...
More
I've stayed at the Pan Pacific a few times and each time have found it pleasant and comfortable.
The lobby is modern and welcoming and the staff are very helpful and courteous.
The rooms are a good size - both standard and executive suites - and nicely furnished.
I had a great chicken caesar salad - a nice change from...
More
Dear LouMelbourne 11
My sincere thanks for your review and I am delighted to note you loved our Caesar Salad- I will pass on your compliments to the kitchen team who do enjoy receiving positive feedback especially as they are generally back of house employees. I am also overjoyed to note the Front Desk and Housekeeping teams also provided standout...
More
If you own or manage Pan Pacific Perth, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
622 Reviews
288 Reviews
183 Reviews
