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Crown Promenade Perth

4.5 of 5
Bolton Avenue & Great Eastern Highway, Perth, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
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Crown Promenade Perth
Ranked #10 of 65 hotels in Perth
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156 reviews from our community

Traveller rating
    43
    54
    41
    14
    4
See reviews for
Families
14
 
Couples
58
 
Solo
6
 
Business
40
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

We stayed here for 3 nights as we were visiting for a wedding. The location was good as we had a choice of restaurants, and a short walk down the road we could visit woolworths to purchase anything else we needed. The parks surrounding are beautiful and we found ourselves strolling the gardens every morning we were there. Room service... More

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Auckland, Auckland, New Zealand
1 review
5 of 5 stars Reviewed 15 May 2013 NEW

A must stay hotel if you visit Perth...the complex has everything you need, so you do not need to travel into Perth for a good time. It is all here. The staff are fantastic and nothing is a bother. Great value for money...you will not be disappointed one bit.

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Review collected in partnership with this hotel

Brisbane, Australia
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 13 May 2013

Crown Promenade is typical of quality hotels around the world with casino operations attached.The rooms were modern and clean,slightly on the smaller side but offered comfort to weary travellers preparing for their trip home. The casino offered plenty of excitement if that is your thing and i think they would bet you 2 flys crawling up the wall if you... More

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Caureen M, General Manager at Crown Promenade Perth, responded to this review
15 May 2013

Dear glenroben, Thank you for taking the time to write a review on TripAdvisor on your recent experience at Crown Promenade Perth. We are pleased that your room was well appointed and comfortable for you, before your trip home to Brisbane. The casino certainly does have a lot of entertainment and excitement, and as you mentioned also hosts a variety... More

Perth, Australia
1 review
5 of 5 stars Reviewed 13 May 2013

the hotel is situated in a very lively area .the rooms are very comfortable ,the staff are friendly and helpful, there plenty of restaurants to choose from,from expensive to not so expensive.there is certainly plenty of entertainment to choose from or take a nice slow stroll by the swan river into perth,or take a boat ride on the swan.ive read... More

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Caureen M, General Manager at Crown Promenade Perth, responded to this review
15 May 2013

Dear William l, Thank you for taking the time to write a review on TripAdvisor on your recent experience at Crown Promenade Perth. Delighted to read that your stay was an enjoyable one, as you mentioned we are spoiled for choice at Crown Resort, from live bands to quiet strolls in Burswood Park next to the lake. Thank you also... More

Perth, Australia
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 11 May 2013 via mobile

Stay here on a Saturday night as its next to casino. Check in was quick and painless with staff ready to help.rooms on the small side but clean and quiet. Breakfast down stairs was good with a large selection. Like most hotels the bed is never as good as your own. But it's all about the location,two minute walk to... More

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See 2 more reviews by mooi1959 for Perth
Caureen M, General Manager at Crown Promenade Perth, responded to this review
15 May 2013

Dear Mooi1959 Thank you for taking the time to write a review on TripAdvisor on your recent experience at Crown Promenade Perth. We are pleased that you enjoyed the arrival experience to the hotel, and that your room was clean and quiet, your lovely feedback about our buffet breakfast has been passed to the Chefs, thank you. We are fortunate... More

Gold Coast
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 May 2013

I thought this hotel was great. The staff were very professional and made me feel very welcome. The room service menu was excellent. Heaps of choice and very tasty. The décor in the room was nice without being outstanding. Possible even slightly "safe" and plain. This was a bit surprising because the hallways and foyers are grand and so is... More

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Caureen M, General Manager at Crown Promenade Perth, responded to this review
15 May 2013

Dear Mattulis, Thank you for taking the time to write a review on TripAdvisor on your recent experience at Crown Promenade Perth. Thank you for your lovely feedback regarding the team at Crown Promenade, your comments have been passed back to the rest of the team. We are also glad to hear that your room was well appointed and your... More

Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 May 2013 via mobile

Overall it's a nice hotel, expensive for what you get and the beds are NOT comfortable at all. Definitely a better option for the price than the main crown metropol, but the only thing that it really has going for it is the number of places to drink and eat in the complex do it does make a good night... More

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Caureen M, General Manager at Crown Promenade Perth, responded to this review
7 May 2013

Dear Brooke D, Thank you very much for taking the time to write a TripAdvisor review on your recent experience at Crown Promenade Perth. I am pleased that your overall experience was good, but surprised to read your comments regarding the beds at the hotel, we have the highest quality of beds manufactured for our hotel and all feedback regarding... More

Perth WA
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 May 2013

Just spent the night at the Grand Promenade $400 for the night and I have to say for the $$ you get very little or maybe I had high expectations having stayed at Crown in Perth on many occasions and Crown Melbourne more recently. Smallish room with QS bed which was comfortable, bathroom pokey with very little bench space for... More

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Caureen M, General Manager at Crown Promenade Perth, responded to this review
7 May 2013

Dear PerthWAKavs, Thank you very much for taking the time to write a TripAdvisor review on your recent experience at Crown Promenade Perth. I am sorry that Crown Promenade did not live up to your expectations after your previous stays at Crown Metropol which you mentioned, we do have a very different offering at both hotels, Crown Metropol being the... More

Richmond, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 May 2013

Its an OK hotel, clean and good sized rooms. Its a Novotel standard hotel, but with only $30 different between Promenade and Metropol spend the extra. I have stayed in both and the difference is amazing. Promenade is a good hotel, Metropol is world class. For some reason, every person had trouble using the cards in the elevators except me....

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See 3 more reviews by Nathan_Hill for Perth
Caureen M, General Manager at Crown Promenade Perth, responded to this review
7 May 2013

Dear Nathan_Hill, Thank you very much for taking the time to write a TripAdvisor review on your recent experience at Crown Promenade Perth. I am pleased to read that your room was clean and you enjoyed your stay. Crown Metropol is a world class hotel and offers superb accommodation rooms; I am pleased that you enjoyed both experiences. Thank you... More

1 review
5 of 5 stars Reviewed 3 May 2013 via mobile

The service was great! Even though we couldn't check in at our allotted time, the staff were lovely and were very good at keeping us up to date. It was nice to stay somewhere where the importance of customer service is a high priority!

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Caureen M, General Manager at Crown Promenade Perth, responded to this review
7 May 2013

Dear LisaSpiteri, Thank you very much for taking the time to write a TripAdvisor review on your recent experience at Crown Promenade Perth. Thank you for your lovely feedback regarding the team at Crown Promenade, your lovely feedback has been passed onto the team, and glad you enjoyed your stay with us. Thank you once again for your feedback. Warm... More

 
 
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Additional Information about Crown Promenade Perth

Also Known As:
Holiday Inn Burswood Hotel Perth
Holiday Inn Burswood Hotel
Burswood Holiday Inn
Holiday Inn Perth
Perth Holiday Inn
Address: Bolton Avenue & Great Eastern Highway, Perth, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
Phone Number:
Region: Australia > Western Australia > Perth
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotels in Perth
Price range (per night): S$235 - 669
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Crown Promenade is one of the city’s newest hotels offering exceptional central accommodation in Perth. Spanning eight floors with 291 contemporary guest rooms, the hotel boasts stylishly appointed interiors in a variety of configurations including spa rooms and suites. ... more   less 
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Crown Promenade Perth
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