The Sofitel is located in a quiet part of the Viaduct approximately 5-10 minutes walk from the major shopping and entertainment areas. Check-in was friendly if not somewhat labored and was shown to a very clean and comfortable marina facing room. Was very happy with this until I looked at the fire chart on the door and saw that it... More

Formerly the Westin, this hotel now under the Sofitel brand and the service from the staff and the rooms are really excellent. Rooms are big, with separate seating area and small balcony overlooking the viaduct harbour and the bathroom is equally large with bath and separate shower cubicle. Location wise it's perfect for visiting the harbour area and no shortage... More

We stayed using a complimentary night that we had and paid for an upgrade to a luxury room with harbor and marina views. We had previously stayed in December when it was the former Lighter Quay. This time the restaurant and bar were up and running which made a huge difference. Dinner and breakfast were great. The room, location and... More

Arrival and reception was good, the room was large and nice, but no view of anything exciting which was disappointing for the cost of the room. Apparently you had to upgrade to get the views. The coffee machine was a nice touch except it didn't work but we were brought a coffee from the restaurant. The bed was very comfortable... More

I thoroughly enjoyed the whole experience at the Sofitel in Auckland. In fact i must say the best service i have ever experienced at an ACCOR hotel. Absolutely outstanding. More

We booked for a Saturday,Sunday night Mothers Day treat and to visit Degas to Dali. Very welcoming concierge, efficient and friendly book in and a lovely handwritten welcome message from the Assistant Manager in a beautiful spacious room with a view and sound of water. Every staff member treated us with the very best service. A Mothers Day treat of... More

First stay at this hotel and we were impressed. The rooms are large, light & airy with large bathrooms and the hotel is in a good location. Had dinner in the restaurant and agree with other reviewers that the service does need to be fine tuned to meet the 5 star standard. The staff are very friendly and polite its... More