Arrived on Friday evening and checked in to the most economical room at $140 per night. As this was a last minute trip to Auckland, I had to go with the closest hotel as usually my company books on my behalf.
On checking into my room, I couldn't believe what they were charging me $140 for, it was a very...
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Staff were very helpful, but was disapointed as they had down graded the room we had previoulsy paid for. When I approached the reception they admitted there error and offered us the room we had booked. They then upgraded us to a room that was comperable to what we had paid for . The disapointing thing is that this should...
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Reviewed 26 March 2012
Thank you for taking time to write us your feedback,
I apologize for the mistake with your room – I do believe that this was truly a mistake due to human error and I am sorry that you had to move rooms because of this.
Mercure Auckland has limited parking spaces to offer. These are reflected in the price of...
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I'd agree with many of the other reviewers - the place is okay despite being in need of a makeover. However, the worst thing during my recent stay were the staff - they were miserable! I wouldn't want them to be whooping and hollering but a smile wouldn't have gone amiss. To top it off, it took 15 minutes to...
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On the postive side, the people were good, and the bar and restaurant area has been revamped since I last visited and was very nice.
However everything else was below par. The first room we were checked into had aircon that wasn't working. The room was nothing special, not that big, seemed a bit old and run down. A guy...
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First of all, I would like thank you for taking the time to leave us a feedback. Your feedback is important to us as we are always looking to improve our performance and service standards.
As you have mentioned, we have completed a refurbishment for the restaurant, bar and the lobby area. We are in the process of completing the...
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The location is key for this hotel. I selected it only due to its location. Everything is at an arms length. The hotel as such is an old building & most of the bathroom fittings are old & rickety.
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Thank you for taking time to write us your feedback regarding your experience at Mercure Auckland.
Our team at Mercure is doing the best they can to maintain the facilities we currently have in the rooms, but the refurbishment is something that we are definitely looking into in the near future.
I hope you and your family enjoyed your stay,...
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