Purchased a Groupy Daily Deal, $79 for two guests, one night, no breakfast included. We walked into a room with ripped wallpaper, frayed carpet, stains everywhere and it looks like it hasn't been updated since the early 1980's! It was the oldest and smallest double bed I've come across with very old faded and threadbare bedding. We were very reluctant... More

The only redeeming feature of this hotel is the view over the geysers if you have such a room. Unfortunately we did not have a view and were left just with a couple of tired rooms. The staff were pleasant enough and I felt sorry for them as when I got to the reception the poor girl was fielding a... More

Really in need for makeover, hotel is run down. Had good views from 1 room we had but the other room was small and stuffy. The carpets in hallways look dirty and seem to be lifting off at places. The indoor heated swimming pool never heated the 2 days we were there and the spa was broken. More

We booked (over phone) to stay here for a few nights. We were shocked at the state of the room, very tired / wornout, bathroom was not cleaned properly. The room was very hot and stuffy(I mean unbearbly hot), and the ceiling fan was broken. We dealt with a staff member Emma, who was very friendly, and helpful and offered... More

We only paid $79 for a room - 2 breakfasts - a late check out and a $30 dinner voucher!! The hotel is tired but our room was clean and comfortable. The view of the thermal area was amazing. We sat and watched the mud and Pohutu for ages. The staff were very polite and helpful. The dinner was poor... More

I spent 3 weeks in New Zealand. I stayed in motor lodges, hotels, holiday parks, and backpackers. This was the worst place that I stayed. The bathroom was gross. The bathroom door was a sliding door that didn't completely shut, giving no privacy from the rest of the room. The view was great, but not worth it. There were discrepancies... More

My husband and I got given a voucher to stay here. I phoned and booked a couple of weeks prior asking for the geyser view room (which on their website states that this room comes with breakfast). I also asked about check-in time and was told that it was normally 2pm but they would be happy to check us in... More

I booked this hotel over the phone, using a voucher purchased online. After arriving at the hotel after midnignt, it seems someone else had also been given the swipe card for this room. Tried numerous times to contact after hours manager, but it seems that "that phone doesnt work" we ended up staying elsewhere. So i cannot comment on the... More

If I could give no stars for this hotel, I would! If I could give no stars for their service, I would! If I could give no stars for their cleaness, I would! My husband and I love travelling and stay in hotels very often. In the uncountable number of hotels we have ever stayed, this is the WORST! This... More