Booked in via "one night prepaid deal" and booked extra nights at full price. Arrived to be directed to a Unit that was "acceptable" only to receive a phone call 10 minutes later "sorry we have made a mistake and have to move you to room 33" . Check out 33 and wouldn't put my dog in there . After... More

Silveroaks seems to have gotten quite a lot of bad press on here but we actually found it to be good value for money when we visited recently. We had a studio room which was a bit tired looking but everything worked and was clean. The staff were very friendly and went to quite a bit of effort to make... More

This hotel could be nice. However, it is run down and in desperate need of some maintenance. Worse though is the fact that when you report these things to the office, the staff and manager just don't care. The playground is a poor excuse for a playground, the pool (nice temperature) has a peeling bottom. I booked on a voucher... More

This place looks nice from the road and if some money was spent on a refurbishment it would be great place to stay. When we got to our rooms we found a TV did not work, a kettle that leaked, the fold out sofa bed had a one inch thick mattress that was so uncomfortable my son slept on the... More

The 1 bedroom unit we had, had plenty of room and good light although the establishment was certainly dated The pull out beds in the living area were not the best - and there were a number of light bulbs missing - the hot water was just warm The cooking facilities and utensils were not up to standard The swimming... More

This is not a clean place, this is an outdated, run down, cruddy looking place. With a massive collection of bird poops on our bathroom window, massive stain in the main bedroom carpet, a tv with shocking reception and a smell that would rival rotten egg's we definately would reccomend this as a place to stay. If your paying over... More

A TV with no remote control. An extremely soft bed where you rolled together in the middle. Dry damp near the heater inlet. Damp on the bare concrete floor where the spa was. Damp mould on the spa plug. The world's noisiest tiny fridge that belted out like a Spitfire engine every 20 minutes throughout the night. Non-existent customer service. More

Hi, i stayed here from 1-2 March, in a family room, very basic, good kitchen lots of space. there was mini put, a heated pool, ok restaurant. Overall OK, needs a lot of handy man work. But you coul prob find better in Rotorua. We paid $240, 4 x pax inc breakfast. Would i go again - yes as it... More

Pros: Especially enjoy this motel when the children are with us. With 2 tv sets in the one-bedroom unit there are no disagreements on what we'll be watching.....and the spa bath an added bonus! The pool is heated and centrally located and although the tennis court and mini-putt facilities are in need of updating and sprucing up, they are available... More