I have stayed with Accor many times, you get what you pay for, room was on promo deal so cost effective, however the quality of the room was poor & in need of repair & was also a smokers room so the smell was hard to swallow (sleep deprived), The deals are not always the best option, as most times... More

This is an old hotel that's been rebranded, the lobby etc looks nice but on closer inspection things are very tired here. It's also true that it's dirty and very dusty, I read a few reviews here after checking in and wished I'd booked somewhere else. Our room was not clean at all, the phone was filthy, dust everywhere and... More

We booked Novotel for our stay in rotorua and we were not disappointed. Right from check in to check out, the staff was extremely cooperative and friendly. The hotel is right at the lake with beautiful views. The town centre is a short stroll away and very convenient. Stay here if u are looking for convenience, comfort and value for... More

This hotel is a pleasant place to stay in Rotorua being close to the lakefront and city. Staff are always pleasant and obliging and this time was no exception. There were 3 tour buses there at the time and even though staff were busy they still made time to attend to us.

Booked on line for a superior, one king bed, lake view. Arrived late (9pm) due to fog in Christchurch, staff had kept our room, and were very helpful with check in. Would have liked a slightly bigger room, but to be fair, I have stayed in smaller. Room was clean, décor was fine, and everything worked. Had room service for... More

The Hotel is ideally placed for both the Lake and also local restaurants which are accross the road. The service at reception was quick and efficient, the room comfortable and clean except the kettle was very dusty otherwise a very ggod experience.

Last minute booking so more expensive than an advance booking which was annoying. However, good location and parking and a cut above most Rotorua accomodation; friendly staff and good gym/spa/thermal pool complex. Quiet and a good night's sleep. Popular with tour groups.

Friendly and helpful staff and check-in/out was stress free. The room and bed extremely comfortable. Perfect location close to everything. Only downside is lack of parking. You can end up parking streets away. We will stay again.

Close to everything. Good service. Pool area a bit small. Rooms have good view and confortable. Restaurant and bar area good. Food pricing about average. Although it was nice to eat at the very good local restaurants and support them.