Overall awesome hotel, excellent value for money, friendly helpful staff, great location. The food was great quality and well priced. Pool and spa pool were a very pleasant surprise. Everything you could ask for from a hotel. I have stayed in a great deal of hotels over New Zealand lately and this one was definitely the best value for money... More

The front desk staff is very very good. What nice and fun people they are. All the people in New Plymouth are great. Very clean rooms and overall motel. Resturant is clean with good quality food and very good service. Enjoyed my stay there very much. good price.

I visited this hotel several time. Things that I really do not like are the room numbers do not at all go with the floors. Very confusing and difficult to find your room the first time in. Also, many of the rooms do not have cooling. One room that I was in was on the west side and got the... More

I visited New Plymouth on a business trip and stayed for about a week. Overall I had a good time at the hotel. Staff are friendly, especially at the front desk. The room was a bit dated but clean and big enough. They offered a free ironing service, which was very handy. Breakfast was not exciting, but suffficient. I had... More

Hotel is a bit tired. The room size was fine and a reasonable view but there was no air conditioning in the room. A fan was provided but had to be on full to try and cool the room down - the fan was so noisy even on low. Staff didn't seem to know too much abut the town (which... More

I stayed four nights at the Plymouth for business. New Plymouth in summer is hot, so it was disappointing to find that the Plymouth doesn't have air conditioning in the rooms. The windows do open, but only 10 cm thanks to the security stays which have been fitted. As a result, the rooms at the Plymouth are stuffy and very... More

Very nice hotel, stayed here one night on the 22 Dec. Rooms very spacious and well set out. Swimming pool looked very inviting although a bit cold weather wise. Dining rooms looked nice though we did not eat in the restrurant. Room service was good. Laundry was a plus (self service). However do watch out for the locals. The hotel... More

I stay regularly at the Plymouth. A significant number of staff have been with the hotel for a long time. They are always friendly and professional. They also are grateful for feedback as to the quality of their service. I have found most of the rooms to be tidy and comfortable. The food is good altho it might be getting... More

Bathroom very outdated with stains on walls and rusty screws in attachments. Hairs in bath from previous guests. Small and cramped toilet and bath area. Horrid sliding door with no lock and inadequet ventilation. Lots of dust behind bedside tables. Remote on tv didn't work properly. Dvd wasn't attached correctly. Prices should be reduced or rooms improved