Well located, with friendly and efficient reception staff. Finding our room was a challenge of winding corridors. One of the lifts only runs to the 2nd floor, and there appears to be no way of getting to the 3rd floor, other than descending and finding another lift or the stairs. All very strange! Our room was adequate, but situated adjacent... More

stayed here on business for a month.And fortunately had a room on 1st Floor facing Brougham St. It had a small room layout and big bathroom with spa.During the stay i had to relocate to room up on 2nd floor as mine had been previously booked to others and it had larger room and smaller bathroom with spa. Biggest dissapointment... More

Checkin was efficient but it was a long winding route through the hotel to our Executive Suite. That was located on the building corner up on the third floor and was very noisy being a Friday night with partying younsters frequenting that part of town. The road outside was being resurfaced and added to the noise. Some wallpaper was peeling... More

Agreed, the location of this hotel is good. However, once you enter the building, you do not feel at home. Very old fashioned and unbelievable that our travel agent (Aussie tours, Belgium) did recommend this hotel. Never a Copthorne hotel again.

We stayed here and while the staff in reception and the restaurant were fantastic the hotel is in major need of revamp. New TV in our room wasn't properly tuned, not very clean and ceiling panels damaged and dirty, if we opened the window they would lift up and down. Bed and pillows very uncomfortable and after booking for a... More

I had to go through New Plymouth on a business trip. I have to admit New Plymouth isn't my favourite place in the world but I was pleased that I chose the Copthorne to stay at. Didn't realise when booking there was a spa in my room, which I was very pleased with! My room was immaculate, the service was... More

Stayed in this hotel for one night on a recent visit to New Plymouth. On first impressions the room appeared nice, but that was at 4.00pm. What a different place after dark! Noise from a Disco located close to the hotel could be heard "thumping" away until 3.00am. The occupants in the room next door could be heard "thumping" away... More

We were booked for one night and were ungraded to an apartment for no extra cost, on our arrival. A super friendly lady - Anna? on reception who was very helpful and went out of her way to help. Accomodation - great and roomy, Kitchen didn't have a dishwasher which may be nice to have for a longer stay. Stairs... More

Great stay! Large rooms! Fantastic location, central to the city, walking distance to most attractions, 5 min walk to the sea.