Enjoyable stay, great location for walking around the city. Very friendly staff who were most helpful. Our room was spacious with all amenities, and had a nice view looking out to sea. Restaurant was very good for both dinner and breakfast.

I was travelling with work and this hotel was booked on my behalf. I have to say I wont be going back. The layout of the hotel is very strange and it is confusing to get to the rooms and resturant etc. The room I was given was pretty run down and very noisy. I guess its not the quality... More

Our travel agent had booked us into a "run of the house" room (#230) in this dumpy, frumpy chain hotel, probably because we had wanted to see Mount Egmont National Park and this was the closest location for lodging. The whole place is weird: the layout of the hotel (various halls and stairs) as well as the room. The room... More

Friendly welcome, rooms are decent size but no view at all. Hotel is in CBD so ideally located but no warmth. Feels more like a business hotel than holiday hotel. Clean and tidy but better options out there for the money that offer something a little bit more interesting.

Located in the middle of the CBD, close to everything. The hotel is old and average. It is spread out and rambling. Rooms are very big but have no soul and are tired. Food for room service was ok. Better hotels in New Plymouth include The Water front and Quest.

This hotel is located very central for all the shops and sea front. We asked to be moved from our first room as the hand basin in the bathroom didnt hold the water , despite the plug being fitted- the fan didnt work in the bathroom and it was impossible to fill the spa bath from the taps( - only... More

We stayed in the executive suite. The room was clean, tidy and a good size. Reception staff were very helpful and friendly. The only down side to this hotel was that breakfast finished at 10 which come round quickly on a Saturday when you are away for a night with no kids! However you are right in town so easy... More

Stayed here about 9 years ago and it still looks similar. Hasn't really dated in terms of facilities and decor. Staff friendly and helpful. Didn't eat in the restaurant but every aspect of my stay was satisfactory. Nice bonus with the spa bath and was impressed with the range of complimentary products in the bathroom. Noise wasnt to loud and... More

Our first visit to New Plymouth. We booked a family room. Plenty of space for kids, as this had a queen bed in one bedroom and a king with a single in the next. Good sized bathroom and lounge. Full kitchen which was a surprise as it wasn't mentioned on the site I booked from. Stayed 2 nights, checked out... More