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James Cook Hotel Grand Chancellor

4.5 of 5
147 The Terrace, Wellington 6001, New Zealand
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James Cook Hotel Grand Chancellor
Ranked #18 of 50 hotels in Wellington
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343 reviews from our community

Traveller rating
    79
    144
    88
    20
    12
See reviews for
Families
47
 
Couples
140
 
Solo
17
 
Business
84
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
New Plymouth, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

We went to Disney on Ice with 2 six year olds and stayed overnight at the James Cook Grand Chancellor in Wellington. It was easy to get to off the motorway and once we were there the child-friendly, helpful staff were wonderful - making our stay stress-free and enjoyable. The breakfast was a highlight - all the staff were friendly,... More

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1 review
3 of 5 stars Reviewed 20 May 2013 NEW via mobile

Great location in the Wellington CBD. Hotel is clean and functional. Food is above average for a mid-range hotel. Would suggest heading out and trying some of the other restaurants in Wellington. Gym is tiny, 2 tread mills and a bench. My biggest gripe is their WiFi charges. They charge 9NZD for 2 hours/1gb of data. My data bill for... More

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Taupo, Waikato, New Zealand
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 16 May 2013

We enjoyed our two nights stay at James Cook, right at the busy business center of Wellington City! It is so near to all the shopping areas and the cable car station, so we have maximized our stay and we just walked around the city. The kids enjoyed the "very hotel" atmosphere plus the staff are exceptional. The window opens... More

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See 5 more reviews by Grace A for Wellington
Sydney, Australia
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 13 May 2013

Good location on Lambton Quay shops at your doorstep. Terrance rooms are a decent size room we had faced the road/motorway. Comfortable beds only thing is I think they forget to put a lock on the wheels as every time we tried to sit on the bed it would move. Bathroom big enough. Internet is free I lobby 15 mins... More

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Palmerston North, New Zealand
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 12 May 2013

Stayed at this property as part of a conference May 2013. 2 day stay, three nights. Outstanding room apart from the low def TV - reception of signal seemed to be a problem. However - not there to watch Coro st. Comfortable, clean, good size room, with all usual high standard fittings, and accessories. Good location, nice people on staff.... More

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See 2 more reviews by Trixta for Wellington
Auckland, New Zealand
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed 12 May 2013

My grandson and I arrived early at the James Cook, but a light, airy, clean, spacious room was awaiting us. It is always a pleasure to arrive at the James Cook, to be greeted and welcomed by friendly, smiling staff. The 15-min bus ride from the airport dropped us off at the lift/elevator to the hotel, which was most convenient.... More

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See 2 more reviews by Joy B for Wellington
New Zealand
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 8 May 2013

Stayed three nights on a work trip. Location is great, which is why we seem to go back to the James Cook again and again. However, rooms and some facilities are getting tired. For example the hotel gym is hot, airless and pretty grotty and it really is time to get rid of shower curtains in the room. Seems very... More

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See 2 more reviews by Kalangadoo for Wellington
SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this review
9 May 2013

Hello Kalangadoo Thanks for taking the time to write and post your review. I’m very disappointed to read of your room service experience, please accept my sincere apologies for both the wait and the quality of the dish you received. This is certainly not the level of service or standard of product that we pride ourselves on delivering – again... More

Auckland Region, New Zealand
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 8 May 2013

Stayed here on a business trip last week. The hotel is located centrally and has an easy access to lambton quay. The room was big and clean. Bathroom is a bit dated with the shower bath combo in one (with shower curtain) which I am not a fan of. The bed was very comfortable. Room was a bit cold and... More

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SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this review
9 May 2013

Hello Thanks for your review of the James Cook, I am pleased that you enjoyed our central location and that the team here looked after you well – we do pride ourselves on the friendly service our staff provide. Our gym is small, however we also offer complimentary entry to Les Mills gym which is only a five minute walk... More

Sydney, Australia
1 review
3 of 5 stars Reviewed 6 May 2013

I enjoyed my stay overall at the James Cook, but a policy of theirs annoyed me to the point I will not be staying there again. Once the combined total of your stay (accommodation and room charges) goes over $1000, they slip a tersely worded letter under your door asking you how you are going to pay. In my case,... More

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SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this review
7 May 2013

Hi peter g Once again thanks for your feedback both here on Tripadvisor and directly to myself yesterday. I am pleased that you have enjoyed your stays with us and I am disappointed that you have elected not to return – as I expressed to you we would love the opportunity to welcome you back and I would appreciate you... More

Christchurch, New Zealand
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 May 2013

Wellington seems to lack something in hotel options. Our three most preferred hotels, Museum Art, At Home and and Distinction all have bedding configurations heavily weighted to queen beds. As we like twin options we end up at more mainstream accommodation. The James Cook offers the most central and most variety of bedding options. Don't expect to be delighted and... More

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See 2 more reviews by curioustraveller42 for Wellington
SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this review
7 May 2013

Hello curioustraveller42 Thanks for your review. As you have highlighted we are very central and within walking distance to all the city centre attractions. We look forward to welcoming you back to the James Cook in the near future. Best regards Steve Martin General Manager More

 
 
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Additional Information about James Cook Hotel Grand Chancellor

Also Known As:
James Cook Wellington
Address: 147 The Terrace, Wellington 6001, New Zealand
Phone Number:
Region: New Zealand > North Island > Wellington
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotels in Wellington
#12 Luxury Hotels in Wellington
#15 Family Hotels in Wellington
Price range (per night): S$140 - 273
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
The James Cook Hotel Grand Chancellor is located in the heart of Wellington City and features a unique thoroughfare between the leading retail district of Lambton Quay and business hub of The Terrace. The Hotel features 268 accommodation rooms, two restaurants and bars, Bodyhaven Spa Style Boutique and a complimentary in-house gymnasium. High-speed internet connectivity is available throughout the hotel and the exclusive 26th floor Club Lounge offers the pinnacle of executive comfort with complimentary full buffet breakfasts, evening bar service and a business centre with spectacular harbour views. For meetings and events, the Hotel has a diverse selection of eight meeting and conference rooms, catering for up to 350 delegates. The entire conference floor and Whitby’s Restaurant can also be utilised for large events and tradeshows for up to 600 guests. The hotel offers fresh, modern facilities along with a state of the art sound system. The dedicated Functions team are on hand to provide advice, information and ideas along with professional and friendly assistance. Experience the highest standards of service at Wellington’s definitive accommodation and conference venue; the James Cook Hotel Grand Chancellor. ... more   less 
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James Cook Hotel Grand Chancellor
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