I stayed at 20 May 2012. Great hotel, old but well maintained. Antique and unique hotel. Good receptionist service, but no free wifi internet. Trudor is a wonderful old restaurant, but the staffs' services were to slow. We must ask them to cleaning up the dirty table.
More
Hello Mr Santosa,
Thank you for your comments about the hotel.
We have preferred not to hide the cost of the WiFI in the room rate, therefore that's why there is a reasonable fee for it.
Please accept my apologies for the restaurant service on Sunday morning.
Thank you
Kind regards
Patrick Moittie
More
This was the most beautiful hotel my husband and I have ever stayed in. Being British we very much liked the Tudor-style and period features, and although some comments about this hotel have said the decor is old fashioned, we didn't find this. We found the place to be very well equipped with extremely comfortable furniture. We had a 2...
More
Hello,
Thank you for your positive comments about Christchurch and the hotel.
To my knowledge the swimming was never heated, so I'm sorry for the inconvenience and confusion. I will also pass your comments to the Front Office team.
Thank you for your time and we hope to welcome you again.
Kind regards
Patrick Moittie
More
Reception - Friendly and efficient
Rooms - Simple, clean and 'huge'. Only setback when staying in a two bedroom unit which we did - There is no entrance door in one of the bedroom. Though there is a common door that one can close en route entering the bedroom, it's also the way to the bathroom with its own entrance...
More
Hello ,
Thank you very for your feedback and comment about a door for the second unit.
This is a very intersting point of view, the shape of the archway don't make things easy but I will investigate some possibilities.
Thank you
Kind regards
Patrick Moittie
More
I stayed at this motel at the start and finish of my tour.I found the staff very welcoming and helpful.i would recommend this motel to everyone.meals very good ,room very good ,gardens lovely.sorry i didn't get to meet the resident cat.would definitely stay again if i was to go back there.
More
Hello ,
I'm happy to read that you enjoyed your stay in our hotel.
The cat is very well but enjoying the freedom of wondering around !!!
We hope to welcome you again.
Thank you
Kind regards
Patrick Moittie
General Manager
More
My wife and I only ate here, choosing the Tudors restaurant which had a nice relaxed atmosphere and very quaint and comfy bar for after dinner.
The food was fantastic and particularly the Beef Wellington that was on the specials which stands out in the memory as a top meal.
The service was great and because of the warn reception...
More
Hello,
Thank you very much for your positive comments about our restaurant and bar.
I will pass them to the restaurant team.
Thank you
Kind regards
Patrick Moittie
General Manager
More
Stayed two nights, comfortable rooms, clean and tidy. Excellent food reasonable prices
More
Hello,
Thank you very much for your positive comments.
I'm glad you enjoyed your stay with us.
Kind regards
Patrick Moittie
General Manager
More
I overnighted here on a business trip. I stayed in an annex out the back - a 2 story block of 8 or 10 units.
The room was very roomy for just me and nice and clean. The fitout is getting a bit tired but is still acceptable and the big TV helps make up for it.
Staff were very...
More
Hello,
Thank you for taking the time to write down your experience.
Firstly let me apologise to you about the false fire alarm and yes, as you mentioned, that don't happened often !
Our Tudors style furniture is currently being revarnished room by room and I hope the new look furniture will get your approval.
Thank you for your positive...
More
Our 'room' was enormous! We had a separate bedroom, bathroom and lounge area. The bedroom was cosy and had its own TV, and the lounge area had a huge flatscreen TV and plenty of seating and space. It was clean and nicely decorated as well. We wish we'd been staying here for longer than the one night stop-off before our...
More
Hello,
Thank you for taking the time to write about your stay.
I'm pleased to read that you enjoyed it.
Please accept my apologies for the disappointment about the breakfast time as we always try to accommodate request as much as possible, even if its to prepare a box breakfast.
I hope we will have the pleasure to welcome again...
More
As noted this hotel is dated, but it is very clean and there are some quite large rooms - I had one room 914, travelling partner had a much smaller room - room 800.
Beds very very comfy - it is part of the Scenic Circle hotels - which also have gret beds (these might be the same?).
Two choices...
More
Hello,
Thank you very much for your comments.
As you have noticed we have different type of rooms but all our rooms have the Scenic Hotel Group bedding.
We look forward to welcome you again.
Thank you
Kind regards
Patrick Moittie
General Manager
More
Options are limited in CC right now - we had a hard time getting a room. This motel is tired. The room was spacious and clean. Obviously - 'pros'. However, the staff is miserably inadequate and totally clueless. They recommended two horrible restaurants (one of which we ate at out of desparation) and could not even provide decent directions to...
More
Hello,
Thank you for taking the time to write your experience.
I wish to apologise to you for the lack of information you seemed to have received.
In our current ever so changing city, we do try to keep up to date and provide our guests with accurate informations.
I'm sorry that we failed to deliver that service.
Once again...
More
If you own or manage Heartland Hotel Cotswold, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
361 Reviews
328 Reviews
53 Reviews
