For the price of the room ($185 per night), firstly the TV remote had to be replaced because there was no sound, secondly one light over the bed did not work, the heater didn't work, the paper that was pre-arranged to be delivered wasn't!! and we were not told prior to checkout that parking at the establishment was an extra...
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Have stayed here on a number of business trips and have found the location close to everything i.e. restaurants, our offices, CBD. The rooms are well designed and most importantly quiet
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Good location, within walking distance to most things in the City. Service was friendly and professional, and the rooms were spacious and clean.
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Dear Ren P, Thank you very much for your positive feedback on the cleanliness of our rooms, the large size of our rooms, our staff being friendly and professional, and our great location. We consider these points of great importance and regularly get good associated feedback. Thank you again and hopefully we can host you in the future again sometime....
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The room was quite neat and spacious and at a walkable distance to the Octagon (which has a few cafes).
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Dear Ranjani N - thank you very much for your positive feedback on our clean housekeeping, the size of our rooms, and our great location. All of these good points are regularly mentioned in guest feedback and we are always grateful when they are recognised.
Kind regards. Greg.
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We stayed 2 nights, and found the hotel so close to everything.
Unfortunately the receptionist couldn’t check us when we arrived, and when we come back we discovered the delay meant we didn’t get a room with a bath (only a shower), other rooms with a bath were offered, but they rooms weren’t as large or had flat screen TV's....
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Dear debandmartin,
Thank you very much for your feedback. Apologies that you couldn't be checked in when you arrived - checkin time is 2.00pm so I am not sure/unable to ascertain from this feedback if you arrived before 2.00pm or not. Apologies also that you did not get a room with a bath - we have a mixture of rooms...
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Just checked in today, 21st April. Room basic but clean and a little dated, wanted a quiet room so we are around the back with a connecting door to the next room which we weren't told about.
On the 4th floor so not the best view. Believe the hotel is a converted office block which is obvious from the windows....
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Dear Bennydog0,
Thank you very much for your feedback. Thank you also for acknowledging that you requested a quiet room - and that request was fulfilled. Apologies you were not told about your room having a connecting door - to be honest this is the first time this has ever been mentioned - we have quite a few sets of...
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Room was large but in need of refurbishment.Service was good and most city sights were within walking distance.
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Dear Chalfont55,
Thank you for complimenting the size of the room you were in - we are very lucky with the size of our rooms - our standard rooms are large, and our superior rooms are huge - it is the most common good comment we get. Thank you also for acknowledging our inner city location is good for most...
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Only stayed one night; but very comfortable twin room; great location; lots of free parking right outside after 6pm when we arrived. Would stay again.
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Dear jana_sydney_nsw,
Thank you very much for your positive feedback regarding plenty of free street parking available after 6pm daily, and also of our comfortable room. Thanks again and we look forward to the possibility of hosting you again sometime in the future.
Kind regards Greg.
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We were touring NZ 18 days and could not find any other hotel of so low standard like this! We were booked 1st Class package from the travel agency. This hotel should be 4.5 stars. In Europe the hotels like this are mostly 2 stars. We stayed only one night, lucky! Our superior room (Superior Run of House Room) located...
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Dear 125Seppo125,
Thank you very much for your feedback. In regards to no air-conditioning in your room, that is indeed the case for all Dunedin Hotels - no Dunedin Hotels have air-conditioning except for our brand new Executive rooms on the top floor - we did experience some unseasonably hot days in February that were well above average temperature for...
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Good location, the rooms and appearance little old, the service was perfect.
The managers were very helpful .
Hospitality excellent.
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Dear Gerardo A,
Thank you very much for your feedback and your kind comments about our service and our Managers. In relation to the appearance of the rooms being a little old, I am happy to advise that we will shortly be installing brand new 42 inch TV's, and also a complete new triple-sheeting bedding system which includes goose-feather underlays...
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