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Hilton Queenstown

5.0 of 5
Kawarau Village, Peninsula Rd, Queenstown 9300, New Zealand
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Hilton Queenstown
Ranked #17 of 58 hotels in Queenstown
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444 reviews from our community

    Trip type
Traveller rating
    268
    106
    47
    17
    6
Date Rating
Darfield, New Zealand
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 May 2013 NEW

We stayed for one night in a Delux King Room. We were really pleased with the room, as we had booked with wotif (mystery deal) so up until we paid we had no idea where we would be staying. The bathroom was large and functional, the bed very comfy and we loved the gas fire in the sitting area. We... More

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Auckland Region, New Zealand
Top Contributor
72 reviews 72 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 17 May 2013 NEW

My husband and I decided to splurge and stay 3 nights at the Hilton Queenstown. Very dissapointed! Our "Deluxe Lakeview room" was a view of the building in front of us with a bit of lake in the background, even after phoning to ask a couple of times and booking well ahead. The parking is in another building and if... More

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See 16 more reviews by Lynley M for Queenstown
Pennington, New Jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 17 May 2013 NEW

My husband and I stayed at the Hilton Queenstown for part of our honeymoon and it was wonderful. We checked in with Annika who was incredibly friendly and kindly offered us a tour. She showed us the restaurants, cafe/store and explained the water taxi hours. Overall she was just extremely helpful and really made our stay pleasant. She also had... More

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Dallas, Texas
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

We stayed for 2 days and 1 day later that week. Both rooms were residences and very comfortable and well appointed. We really liked the fireplace and kitchen. First stay room was not lake view and all you saw was another building and a retaining wall! Second stay was lake view and oh what a difference. Spend the extra money... More

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Andrew N, General Manager at Hilton Queenstown, responded to this review
16 May 2013

Dear J C Thank you for taking the time to share your comments following your stay. I was pleased to see you enjoyed yourselves. Thank you for detailing the fitness equipment. I look forward to welcoming you back to stay should your travels bring you back to Queenstown. Kind regards Andrew Nisbet More

Christchurch
Top Contributor
50 reviews 50 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 15 May 2013 NEW

I have stayed in a few Hilton's over the years and this one unfortunately not up to the standard of the others, let me explain. (I will end with the good points) Firstly, what is with the Italian style cobblestone entrance that is sharp and god knows how lady's in high heels could walk on it let alone wheel luggage... More

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See 4 more reviews by RoseandTrevor for Queenstown
Andrew N, General Manager at Hilton Queenstown, responded to this review
15 May 2013

Dear Rose and Trevor Thank you for taking the time to post your review following your stay. While the cobblestone driveway is aesthetically pleasing, it makes walking in high heels difiicult. I understand it is important for guests to receive a memorable experience at the hotel and your feedback is much appreciated. I do hope I have the opportunity to... More

sunshine coast Queensland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 13 May 2013 NEW

Absolutely reccommended if people really enjoy the most georgously beautiful accommodation that is modern, perfectly spotlessly clean, totally comfortable bed, warm and cosy with warm cosy décor, beautiful fire and genuinely friendly staff. The price was great value for money. We totally loved this place.

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Review collected in partnership with Hilton Hotels & Resorts

Andrew N, General Manager at Hilton Queenstown, responded to this review
15 May 2013

Dear Karen Thank you for sharing your comments following your stay at Hilton Queenstown. I was pleased to see you enjoyed yourselves and I look forward to welcoming you back to stay should your travels bring you back to Queenstown. Kind regards Andrew Nisbet More

Wellington
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 12 May 2013 NEW

Lovely hotel, beautiful big rooms (we had the lake view room). Enjoyed the heated pool and spa (would have been nice to have bubbles but couldn't find any on/off button). Thank you Denise for the upgrade. Would definately recommend and hope to stay again.

Was this review helpful? Yes 1
Andrew N, General Manager at Hilton Queenstown, responded to this review
15 May 2013

Dear Camda I appreciate you taking the time to share your comments. Unfortunately it is not a spa with the pool but rather a hot tub, so no jets. I will be sure to pass on your thanks to Denise and pleased to see you enjoyed your upgrade. Thank you again and I look forward to welcoming you back to... More

salt pond village
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 9 May 2013

Read some of the recent reviews- my suggestion: bring up issues to the staff. Andrew has certainly empowered any and all staff to assist guests with any reasonable request. Lets face it, many of us travel too much, but most of us enjoy it. Everything may not be perfect always, but at most Hilton's I have been privileged to stay... More

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See 3 more reviews by bubbagump923 for Queenstown
Andrew N, General Manager at Hilton Queenstown, responded to this review
13 May 2013

Dear bubbagump923 Thank you for your very kind positive review. I was pleased we were able to make your stay so enjoyable. I do hope you had a great time in Milford Sound. Thank you for your kind comments regarding Jerry. I will be sure to share these with him. I look forward to welcoming you back to stay should... More

Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 9 May 2013 via mobile

We stayed 3 nights and got upgraded which was lovely. Msssage was amazing. Really good value too. Breakfasts were great. Good coffee. Cute barista. Charles carried our bags and he is not only handsome but an exemplary employee. An asset to Hilton. Send hin to Melbourne Australia!!

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Andrew N, General Manager at Hilton Queenstown, responded to this review
9 May 2013

Dear loves a good fork It was great to see you enjoyed yourselves and thank you for sharing your comments. I will be sure to share your kind remarks with Charles. Thank you again and I look forward to welcoming you back to stay again soon Kind regards Andrew Nisbet More

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 7 May 2013

I was amazed to read in a review that the Hilton Queenstown had won an award for an outstanding hotel in New Zealand. On my experience with my small group, I can only say be wary of the staffing situation, where beds were not madeup until 5.00pm in the afternoon, and dinner service took 2 hours for main to be... More

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Andrew N, General Manager at Hilton Queenstown, responded to this review
8 May 2013

Dear Joy068 Thank you for your review. I understand your comment regarding the late servicing of your room. Housekeeping do their best to have all rooms serviced by 3pm, however, there are occassions when for various reasons it may be delayed. I do apologise for the delay in service during your dinner. I have discussed this with our Food &... More

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Additional Information about Hilton Queenstown

Also Known As:
Hilton Queenstown Hotel
Hilton Queenstown Hotel Queenstown
Address: Kawarau Village, Peninsula Rd, Queenstown 9300, New Zealand
Phone Number:
Region: New Zealand > South Island > Queenstown
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in Queenstown
#16 Luxury Hotels in Queenstown
#18 Family Hotels in Queenstown
Price range (per night): S$165 - 340
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Hilton Queentown - this is the place. The only hotel positioned directly on the shores of Lake Wakatipu, Hilton Queenstown showcases panoramic views over an unspoilt landscape famed the world over. It’s an exhilarating setting – and one without compromise. Welcome to a place where you can immerse yourself in the natural beauty of Queenstown like never before... welcome to Hilton. ... more   less 
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