We were greeted on arrival and helped with our bags. The girl on reception was courteous but not overly friendly. After checking in, we had a city view room on the 4th floor (with no opening windows) so we asked if we could upgrade to an ocean view room. The answer was no as apparently the hotel was fully booked....
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My husband and I stayed here over night, we found the staff were incredibly friendly and helpful, after driving halfway around Australia we discovered that we couldn't park our vehicle in the carpark due to our load height. So they insisted that we park in the hotels alleyway which was even better, we were then given a great deal for...
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Views of the beach were splendid! Rooms are very dated and need a facelift. Pinboard in the room was a strange addition, with just 3 pamphlets pinned to it. My husband noticed it first, which says something in itself! Cocktails and oysters in Horizons was nice. Good service. Breakfast was on mothers day...customers staying at the hotel got put in...
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Dear Guest
Thank you for taking the time to provide your feedback. We are fortunate to enjoy a stunning, absolute beachfront position and I am delighted to learn that you enjoyed the cocktails and oysters in Horizons. Mother’s Day was hectic especially at breakfast where we experienced higher than usual numbers and it was not our intention to disadvantage in...
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We were warmly welcomed on arrival, the young man who helped us with our bags and then parked the car was exceptional( sorry I don't remember his name) he made sure to explain everything and make sure we had no questions. Check in went smoothly and again all details were thoroughly explained. The room was nice and comfortable, the balcony...
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Dear Guest
Thank you for taking the time to provide your feedback and I am delighted to learn that your stay with us was enjoyable. We appreciate your kind comments about our staff and it is pleasing to hear that our staff are upholding our exceptional service standards. I have taken on board your comments regarding providing a table &...
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Had the opportunity to spend an evening here recently. The service by the check in staff was great and the hotel itself of good standard.BUT i am afraid that i cannot say the same for the Bar service.
We had been in Adelaide to attend the races and watch the unbeaten Black Caviar. On returning from the race course at...
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Dear Guest
Thank you for choosing Stamford Grand when visiting Adelaide to see Black Caviar race in her 21st race and win, As you may be aware this brought over 30,000 people to the race and a large number headed down to the bay and the city to celebrate afterwards. I am sorry that you couldn’t find a table when...
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Its very cozy and staffs are very welcoming and professional. we love staying here when we are in Australia. We stayed in all the other brances too, and theyre all great and great food!!
Dear Guest
Thank you for taking the time to provide your feedback, it is appreciated. We pride ourselves on providing exceptional customer service so I was pleased to read that you were satisfied with the service provided during your stay. I was also delighted to hear that you rated our food highly and thank you again for your comments. I...
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Location fantastic right in the heart of Glenelg, ocean view very relaxing, price was good by booking online. The staff were extremely helpful. At check in we were upgraded (without asking) so can't complain about the room. The lift and room card worked fine for us. We thought the bed was comfortable and had no trouble sleeping. Even though it...
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Dear Guest
Thank you for taking the time to provide your feedback. We are fortunate to enjoy a stunning, absolute beachfront position and I am delighted to learn that your stay with us was enjoyable. Thank you for your kind comments about our staff, we are always delighted to hear that our staff are upholding our service standards. For your...
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Aah Glenelg - the conservative beach of a still conservative city.
Had a high room, facing the beach in what I believe was a refurbished room (pity those in unrefurbished ones) but the recent reviewers have got it right - this hotel is just not on the money (and I agree about the shocking beds and noisy AC).
I've decided...
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Dear Guest
Thank you for your feedback. I am disappointed to learn that your experience was not as expected. We are looking forward to, and hopefully you will be pleased to note, that we are in the planning stages for a refurbishment of various areas of the hotel including our guest rooms which will include upgrading of the air conditioning...
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Great location! Typical Stamford hotel - frustrating the have to pay for extras that many 4 star hotels provide for free eg. internet, movies - limited selection of cable channels. Biggest gripe is the pin-board full of brochures prominently displayed in the room - very tacky for a 5 star hotel!
Dear Guest
Thank you for taking the time to provide your feedback. We pride ourselves on our stunning, absolute beachfront position and I am delighted to learn that your stay with us was mostly enjoyable. For your information, complimentary WiFi access is available in the hotel lobby and also you will be pleased to note that we are planning for...
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The hotel was nice but for the price I would want a bit better. The rooms were clean and the staff were polite. Room service was very efficient and the food was not too bad. The location is fabulous and the sunsets were beautiful. The beach is literally outside the back door of the hotel.
The security access for the...
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Dear Guest
Thank you for taking the time to provide your feedback. We do pride ourselves on our stunning, absolute beachfront position and I am delighted to learn that your stay with us was mostly enjoyable. I am disappointed to learn that your experience may not have been quite as expected. For your information, you will be pleased to note...
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