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Grand Mercure Allegra Hervey Bay

5.0 of 5
468 The Esplanade, Hervey Bay, Queensland 4655, Australia
Hotel amenities
Grand Mercure Allegra Hervey Bay
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93 reviews from our community

    Trip type
Traveller rating
    56
    24
    8
    4
    1
Date Rating
Newcastle, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 April 2013

Upon arrival we got our keys and went to our room. The room was large clean and well appointed. We were toward the back of the complex (away from the beach) even though there did not seem to be anyone else there, however I had read other reviews that said because they payed a lower rate they also didn't get... More

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

CBargara, Manager at Grand Mercure Allegra Hervey Bay, responded to this review
7 May 2013

Hello Bec, Thanks for your review. Apartments are spacious and we are proud of our cleanliness standards. As with most holiday apartment complexes, different categories of apartments have different tariffs. An oceanfacing apartment, of course, has a higher tariff than a non oceanfacing apartment. As you did not book an oceanfacing apartment you would not be aware of the views... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 April 2013 via mobile

Great for families. Big rooms and extremely clean. Nice pool and good beach access. Fantastic service at front desk. Plenty of places to eat nearby and a great beach for kids. First time in Hervey Bay and we'll be back! Thank you

Was this review helpful? Yes
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 13 April 2013

There are many places to stay at Hervey Bay. I chose Allegra for the quality it offered and its perfect location...the quiet end of the Esplanade The rooms are modern and well appointed. Quiet locations and rooms are a must when I travel and my apartment was perfect. Secure parking and easy access to Shelly Beach and local restaurants made... More

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Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 April 2013

We stayed here for a long weekend and after staying at a few places in Hervey Bay, this is by far our favourite. These apartments are in a great spot, across the road from the beach and close to restaurants. We arrived with my husband's kayak and the owners were very accommodating in finding us a suitable parking spot so... More

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Brisbane
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 15 March 2013

The units were very modern and were well equipped, big and spacious. They are located down the quieter end of the Esplanade but still handy to restaurants and across the road from the beach. The unit and the public areas (pool,sauna, lifts etc) were all spotlessly clean. The only thing we could fault was the female manager who was never... More

Was this review helpful? Yes 1
Recep171, Owner at Grand Mercure Allegra Hervey Bay, responded to this review
14 April 2013

Hello, I am one of the owners of this business and was disappointed to read your comment regarding 'the female manager'. Your comment is particularly concerning when we read so many recent reviews praising our on-site managers for how welcoming, helpful and friendly they are. We are unable to identify you, and we are not aware of any issues. We... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 February 2013 via mobile

Easily the most beautiful accommodation in Hervey Bay.  Architecturally lovely with a smart layout, the apartments are very comfortable and nicely appointed, giving you the feel of a home away from home.  The staff (Julie and Derek) were extremely helpful and went out of their way to assist in any way possible. The amenities on the grounds of the apartment... More

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Moree, Australia
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 February 2013

This was our third time at the Grand Mecure in the last five years. The current managers had just taken over on our first visit and luckily for us they are still there. On the very rare occasion we have needed them they have been very helpful. The rooms are extremely well laid out and spacious with comfy and functional... More

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Recep171, Manager at Grand Mercure Allegra Hervey Bay, responded to this review
6 February 2013

Dear Guest, Well, thank you, what a review! I cannot say much except thank you again and we look forward to your next visit.. In spite of the recent weather events, Hervey Bay has fared well and the weather is now beautiful as usual. [You missed the surf during the storm- quite spectacular] Regards, More

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 February 2013

We got stranded in Hervey Bay due to the storm. After having had a bad experience with another resort we decided to move, well why didn't we do it a day earlier because Allegra is beautiful. We were in a standard room and we thought it was sensational. Our daughter had just returned from America and said there accomadation there... More

Was this review helpful? Yes 1
Recep171, Manager at Grand Mercure Allegra Hervey Bay, responded to this review
4 February 2013

Thank you so much, we really appreciate your comments on this lovely property and hope you return to Allegra. Thankful that you were able to leave Hervey Bay with a good impression. Kind regards, More

Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 14 January 2013

We arrived after a decent drive from Brisbane to what can only be described as a small slice of heaven. We were allocated a large apartment overlooking the pool and beach; inclusive of the biggest balcony I have ever seen. The pool is large and well maintained. Shame there is limited room around the pool to add more sun lounges... More

Was this review helpful? Yes 1
Recep171, Manager at Grand Mercure Allegra Hervey Bay, responded to this review
4 February 2013

Hello and thank you, Yes, to arrive and stay in a water view apartment on the 5th floor is pretty special, great views! So pleased you enjoyed your time here and hope you plan to return. Regards, More

Gold Coast
2 reviews
2 of 5 stars Reviewed 12 January 2013

There is an expectation that when staying and paying for accommodation such as the Grand Mercure Allegra that all facilities are in good working condition. Is it just fate that on the 2 occasions that we have stayed at the Allegra over Christmas,with friends that the lift has broken down both times.Whilst it is realized that the managers are not... More

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Recep171, Manager at Grand Mercure Allegra Hervey Bay, responded to this review
15 January 2013

Dear Jean, We apologise that your accommodation experience did not meet your expectations and that your holiday was impacted by the lift not being operational. The lift being non operational was an issue outside of our control and is very disappointing to us here at Allegra. It was a very frustrating time for all involved. Thankfully it did not impact... More

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Additional Information about Grand Mercure Allegra Hervey Bay

Also Known As:
Grand Mercure Allegra Hervey Bay Fraser Coast
Address: 468 The Esplanade, Hervey Bay, Queensland 4655, Australia
Region: Australia > Queensland > Fraser Coast > Hervey Bay
Amenities:
Fitness Centre Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 47 Speciality lodging in Hervey Bay
Price range (per night): S$204 - 316
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Just 3.5 hours drive from Brisbane, Grand Mercure Apartments Allegra Hervey Bay is the ultimate paradise escape. Situated on beautiful Shelly Beach, Grand Mercure Apartments Allegra Hervey Bay is your gateway to Queensland’s World Heritage listed Fraser Island and where humpback whales holiday not just swim past. Offering luxury apartment accommodation on the Esplanade overlooking the magnificent beachfront, the 49 apartment hotel features tropical gardens, lagoon pool, gym and sauna and is just a stroll from boutique shopping, cafes and restaurants. ... more   less 
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Grand Mercure Allegra Hervey Bay
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