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All 29 Las Terrenas hotels »

Gran Bahia Principe El Portillo

3.5 of 5
Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Hotel amenities
Gran Bahia Principe El Portillo
Ranked #7 of 29 hotels in Las Terrenas
4.0 of 5 stars 1055 Reviews
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1,055 reviews from our community

Traveller rating
    420
    412
    133
    58
    32
See reviews for
Families
284
 
Couples
557
 
Solo
19
 
Business
4
 
What travellers say
  • Very good(48)
  • AIR CANADA(38)
  • Junior suite(28)
  • Lobby bar(24)
  • Bus rides(20)
Date Rating
liverpool
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 June 2012 NEW
1
person found this review helpful

I have just got back on Friday, I had a really good time, the room was a suite was nice and large with a balcony and a super king bed, the bathroom and a large shower and a Jacuzzi bath. The air conditioning was leaking but not enough for me to complain. The resort was small compared to some other... More

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Toronto, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 30 May 2012 NEW
4
people found this review helpful

I just got back from a group trip for a wedding and I had such an amazing time on this vacation! We came from the airport at night so we couldn't see much, however, on the way back to the airport at the end of the week, it was a lot of fun to look out the window and see... More

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Wilmington, Delaware
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 30 May 2012 NEW
2
people found this review helpful

My husband and I just got back from our honeymoon on May 25, 2012. We stayed for almost a week. The resort was beautiful and very, very clean. The staff was very friendly and we actually formed friendships with many of them. The resort provided a perfect balance of calm, peaceful, paradise and party, hardy fun. If you are looking... More

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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 29 May 2012 NEW

Paid for upgrade to Sun Club which only guaranteed a room closer to the beach and main activities however sleep was uncomfortable (hard beds), food looked delicious at Buffet restaurant (made us sick to our stomachs), a-la-carte restaurants booked through our entire four day stay (no seats held for customers coming in for an extended weekend) and Jack Daniel’s considered... More

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Richmond Hill, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 29 May 2012 NEW
2
people found this review helpful

My wife and I stayed in this resort for a week in May. What can I say? It was GREAT and we definitely will come back to this resort. Room: The check-in was very fast and smooth. Room was big (we had superior room) and always kept clean. Room service was very good. Food: We used only main buffet. Food... More

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Terrebonne, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 25 May 2012
10
people found this review helpful

This resort was overall one of the best we've been to... Standard regular rooms if small are very clean with a nice little private balcony, food is very good in all restaurant unless you dont like anything... lets say we didnt loose weight !! Everyone's friendly again unless you're an unpleasant person your self. The beach is just the best... More

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Customer Service BPPOR, Jefe Calidad & Customer Service at Gran Bahia Principe El Portillo, responded to this review
28 May 2012

Dear Guest, We are greatly appreciate your comments. Our goal it is achieve maximum satisfaction of our guests. We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com. Greetings from El Portillo. Kisha Rodríguez Then Jefe Calidad & Customer Service Gran Bahía Príncipe El... More

ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 20 May 2012
5
people found this review helpful

My husband and I just got back May 19,2012. We had a great vacation. The resort was beautiful. The staff was amazing, everyone was so friendly. If there was a problem, we just called front desk and they came within minutes to help us. The trip from plane to hotel was very exciting. Just as we were loading the bus... More

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Customer Service BPPOR, Jefe Calidad & Customer Service at Gran Bahia Principe El Portillo, responded to this review
22 May 2012

Dear Guest, Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service. We hope to have you back in the near future at the Gran Bahia Principe El Portillo and I take... More

Halifax, Canada
1 review
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 15 May 2012
16
people found this review helpful

I stayed here with my boyfriend from April 19 - 26, 2012. Throughout the week we kept commenting on how surprised we were that some people left such negative feedback (we both read plenty of reviews here before going). What a beautiful resort... very unspoiled surroundings. Before I get carried away, I'll rewind a bit. The airport arrival and bus... More

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Customer Service BPPOR, Jefe Calidad & Customer Service at Gran Bahia Principe El Portillo, responded to this review
17 May 2012

Dear Guest, It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our front desk department and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services.... More

TORONTO
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 13 May 2012
9
people found this review helpful

We spent two weeks in this resort end of Apr beginning of May. It is a more modest resort then the Bahia Principe in Punta Cana, or in Tulum in Mexico, however it is more intimate, the staff is very helpful and friendly, the beach is one of the best we’ve seen. The water is calm because of the reef,... More

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Customer Service BPPOR, Jefe Calidad & Customer Service at Gran Bahia Principe El Portillo, responded to this review
17 May 2012

Dear Guest, We would like to thank you for taking the time out to communicate the impressions of your vacation with our Tripadvisor community. We would like to think we are not a smaller hotel, we are a family hotel and we do everything possible to make feel our guests like part of this great family. In the name of... More

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 9 May 2012 via mobile
7
people found this review helpful

We traveled with a group of 43 people for my wedding vacation and had nothing but positive feedback from the group. In my opinion the lengthy 1.5hrs bus ride from the airport was well worth the scenic secluded beach....just remember your gravol if you experience motion sickness. El Portillo is a great choice for families with it's pleasant atmosphere. Most... More

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Customer Service BPPOR, Jefe Calidad & Customer Service at Gran Bahia Principe El Portillo, responded to this review
17 May 2012

Dear Guest, It is a real pleasure to us to get your comment. You can be sure that there is no biggest reward for us than to get a message like yours knowing you are really blissful with the product of our effort to do everything to make your wedding dream reality. We are glad that you have enjoyed your... More

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Additional Information about Gran Bahia Principe El Portillo

  • El Portillo Beach Resort
  • El Portillo
Address: Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Price range (per night):* S$166 - 350

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Gran Bahia Principe El Portillo
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