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All 14 Palm Cove hotels »

Reef House Resort and Spa

5.0 of 5
99 Williams Esplanade, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Hotel amenities
Reef House Resort and Spa
Ranked #11 of 14 hotels in Palm Cove
3.5 of 5 stars 216 Reviews
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216 reviews from our community

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Date Rating
Sydney, Australia
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 26 May 2012

Our second stay at the Reef House Resort and Spa, we were delighted with the view from our second (top) floor view to the beach. One of the oldest resorts in Palm Cove, the rooms have been nicely upgraded. The location in he middle of Palm Cove's esplanade is perfect, The breakfasts excellent and the whole atmosphere is very relaxing.... More

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See 3 more reviews by foacinitaky for Palm Cove
Cheltenham
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 24 May 2012

My wife and I stayed for 6 days a couple of weeks ago and had a wonderful time in Palm Cove and the Reef House. Yes, there were a few crumbly bits of plaster. The pool wasn't always immaculate, and our room was probably due an imminent refurb. On the other hand, the room and communal areas were very comfortable,... More

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Currumbin, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 May 2012
1
person found this review helpful

Had four days to indulge in some rest and adventure. Spontaneously chose this accomodation on a flifht to Cairns deal and was totally and happily surprised. This resort/hotel goes the extra mile. I was met at the desk and given a brief tour of the hotel. Staff noted both pools and free library. Behind the library is a bar where... More

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Sydney, Australia
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 17 May 2012

We were lucky enough to get a special deal of $129 per night (inc continental breakfast). At this rate it was exceptional value. Boutique hotel with a “Raffles” feel. Staff all friendly and helpful. Two beautiful pools and right in the heart of Palm Cove. I note an earlier review commented that the hotel was looking a little tied in... More

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Kellie Eustace, General Manager at Reef House Resort and Spa, responded to this review
19 May 2012

Wonderful to read you had a great stay with us in Palm Cove. Thank you for acknowledging the staff whom as a management team we continue to train and develop. I agree our freshwater and saltwater pools are beautiful and our beachfront location in the heart of the village is simply the best. Thank you. Yours sincerely Kellie More

Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 7 May 2012

I enjoyed a quiet, peaceful and relaxing long weekend here. My verandah room was spacious - large bathroom, comfortable large bedroom and best of all was the huge balcony with deckchairs and table overlooking the pool and well-kept gardens. As some other reviewers have mentioned, some parts of the resort are looking a bit tired and could do with a... More

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Kellie Eustace, General Manager at Reef House Resort and Spa, responded to this review
19 May 2012

Thank you for your comments following your recent long weekend with us. Our verandah rooms are very popular for the reasons you mention, particularly the balcony, a great way to enjoy the Tropical North Queensland climate. Thank you for mentioning our well-kept gardens, these have been a continued focus over the past 12 months as has the refresh and revitalisation... More

Newcastle
Senior Contributor
21 reviews 21 reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 25 April 2012
10
people found this review helpful

After having read many reviews on this site indicating that this resort had slipped, I phoned reservations at the Reef House for reassurance that the resort was still up to standard. I regret taking their word for this ("always a few unhappy people") and should have cancelled the booking. Let me be clear, this was my fourth visit to this... More

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kenilworth
Senior Contributor
27 reviews 27 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 22 April 2012
2
people found this review helpful

We stayed there in March this year and other than the state of the hotel and possibly the food, it could have been 5 star. The location was perfect, almost beeing on a wonderful streach of palm fringed clean beach. The weather was equally 5 star. The rooms were high quality beeing rustic clapper white, with the outside beeing white... More

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Kellie Eustace, General Manager at Reef House Resort and Spa, responded to this review
23 April 2012

Thank you for taking the time to write about your stay in March, our location is perfect and your tip is great, our ocean view rooms are extremely popular. I have spoken with the team members responsible for the sweeping of the pathways and the maintenance team have now completed building the stairs and finishing treatment on our new ocean... More

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 18 April 2012
2
people found this review helpful

Palm Cove is located about 25kms north of Cairns in tropical North Queensland right on the beach and is best known for its palm trees lined main street which houses multiple resorts, apartments, hotels, restaurants and shops. It has a village like atmosphere with everything within walking distance and a friendly environment with locals and visitors greeting one another as... More

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Kellie Eustace, General Manager at Reef House Resort and Spa, responded to this review
23 April 2012

Wonderful to read you enjoyed your stay with us in April and thank you for recommending the Resort to others. The Resort is in the heart of the village and designed to enjoy the very best of the Tropical North Queensland climate and lifestyle. Thank you for acknowledging our team members who do have a wealth of knowledge regarding local... More

Coventry, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 23 March 2012
1
person found this review helpful

My wife and I stayed here as a base for The Barrier Reef out of Port Douglas. This Hotel was one of the most friendly places we have ever stayed at and the Staff were really excellent It was not cheap but the facilities were fine if a little tired in places. The food was absolutely lovely but not cheap... More

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See 2 more reviews by John P for Palm Cove
Kellie Eustace, General Manager at Reef House Resort and Spa, responded to this review
29 March 2012

Thank you so much for acknowleding our staff, the team certainly do make the difference and it truly is wonderful when this is recognised, thank you. As you found Palm Cove is a great base to explore Tropical North Queensland as you have the best of both worlds with Port Douglas North and Cairns, South. Thank you for choosing to... More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 19 March 2012
1
person found this review helpful

My wife and I spent four nights in March 2012. I'm still a little unsure how to rate this hotel because it had a real different feel to what I'm used to. And note that I was pretty worried about our booking after reading many of the reviews on here. I'll start with the staff. Despite the fact that I... More

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Kellie Eustace, General Manager at Reef House Resort and Spa, responded to this review
21 March 2012

Wonderful to read you enjoyed your recent stay with us, which I have passed onto the team and thank you for recognising Drew, Cathy and Scott for their wonderful service. The Resort is unique, rich in history and our point of difference is the boutique style of accommodation, beachfront location and unobtrusive attentive service, perfect for a intimate couples holiday.... More

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Additional Information about Reef House Resort and Spa

  • The Sebel Reef Hotel
  • Sebel Reef Hotel
Address: 99 Williams Esplanade, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Price range (per night):* S$249 - 406

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