I went there with my 2 children aged 4 and 13 , and was promised there would be lots to do for the kids. when we got there i was so shocked that me and the kids just wanted to go back home as we were so upset ! the room wasnt very safe , the food was like slop... More

We stayed here for 7 nights. The 1st 2 nights, the noise was so loud that we didn't get any sleep at all. The problem is that as you don't have air con in the room, it is impossible to close the balcony doors and so you are subjected to what i can only describe as animal sounds and grunts... More

worst holiday experience ever, the hotel is full of young drunken germans that hurl abuse at the british, the side street the hotel is on has prostitues and 2 dodgy clubs on the street in also full of used condoms, our view was overlooking a run down area of arenal, the staff at the hotel were not helpful at all... More

room cleaned every day, very noisy at night could not get any sleep, came home 2 days early.

I was on business few months ago and I spent a week there. Location was excellent - only 5 minutes to the business centre and about 25 min to the city centre! Serive was well - room was cleaned every day. Good international standard. All inclusive of course. After work hotel and surrounding helps me to fill free time -200... More

I must say that my holiday at torre arenal hotel was a disaster.The major problems are the rooms.I was given a room next to the kitchen and the noise was big...this was not the biggest problem...the door couldn't be shut and was unsecure,I had to use the force to shut it...so I asked for another room...the stuff was ok and... More

The hotel is well located only a short walk from the main promenade of Arenal. The bed rooms were found to be adequate although the bathroom are very small and dated and in need of refurbishment. We ended up changing rooms and found both bathrooms to be of similar standards. In the first the door could only open so far... More

Having been to Arenal many times before, i knew what to expect....although this was a different hotel........ Ok, so its may not be the Hilton, but it was pretty good for a 3*, all the staff where very helpful...and even spoke a little English(which makes a change)!....As i didnt eat at the hotel, i cant tell you what the food... More